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Paradigm Oral HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills with a focus on patient satisfaction and efficient appointment scheduling. Maintains confidentiality and professionalism while managing patient flow and office organization.
Highest-signal resume keywords
Customer Service ExperienceAppointment SchedulingHIPAA ComplianceOrganizational SkillsDental Terminology Understanding
About the role
Key responsibilities & impact- Provide concierge level customer service to patients, referring offices, and team members by phone, in person, and through electronic communication
- Greet patients and visitors immediately upon arrival with a friendly demeanor
- Answer the phone promptly with a smile
- Schedule appointments to optimize patient satisfaction, provider time, and use of exam and treatment rooms
- Prepare a daily schedule for each provider
- Prepare patient charts
- Manage patient flow to reduce patient wait time
- Assist patients as necessary
- Maintain the reception area in a neat and orderly condition
- Maintain professional relationships with referring offices
- Maintain confidentiality of all information in accordance with HIPAA
- Perform other related duties as assigned
Requirements
What you’ll need- High school diploma or equivalent required
- One year of customer service experience required
- Previous oral surgery experience is a plus but not required
- Understanding of dental terminology
- Friendly, inviting, and professional personality and presence
- Basic office skills such as typing and filing
- Good organizational skills
- Attention to detail
- Authorization to work in the United States, verified through E-Verify
Benefits
Comp & perks- Competitive Pay
- Bonus potential
- Annual Merit Reviews
- Paid Time Off
- 401k Plan w/Company Match
- Health Savings Account (HSA) with HDHP health plans
- Medical (including Virtual Care), Dental and Vision Coverage
- Basic and Supplemental Life Insurance
- Short & Long-Term Disability
- Employee Assistance Program
- BLS/CPR Certification
- Career Path Advancement to Clinical or Management positions
- National Discount and Rewards Marketplace
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Office SkillsTypingFilingPatient Chart PreparationPatient Flow Management
Soft Skills
Friendly PersonalityProfessional PresenceAttention to DetailGood Communication Skills
Certifications & Qualifications
High School Diploma or EquivalentAuthorization to Work in the United States
Industry Keywords
Concierge Level Customer ServiceOral Surgery ExperiencePatient SatisfactionReception Area MaintenanceConfidentiality