InnovAge

Scheduling Coordinator

InnovAge
Posted 10/19/2026full-timeRemote • United StatesJunior💰 $20 - $23 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical scheduling, appointment coordination, and participant care management, with proficiency in EMR systems and medical terminology. Strong ability to collaborate with clinical teams and manage workflows to ensure timely access to care.

Highest-signal resume keywords
Medical Scheduling ExperienceEMR ExperienceCustomer Service ExperienceAppointment ManagementMedical Terminology Knowledge

About the role

Key responsibilities & impact
  • Schedule appointments with external network specialists for consultations and procedures ordered by PACE Primary Care Physicians
  • Prioritize appointment scheduling based on Expected By Date and clinical urgency
  • Collaborate with clinical teams to manage participant flow and timely access to care
  • Document appointment data and updates accurately in Epic
  • Liaise with participants, caregivers, providers, and external specialist offices
  • Notify participants and families of appointment details
  • Schedule complex medical appointments and coordinate referrals and specialty care services
  • Obtain and track consultation notes and diagnostic testing results
  • Manage clinic-based scheduling workflows and participant care coordination
  • Perform front-office support, including participant check-in and appointment management
  • Prepare and coordinate authorizations for specialty referrals and services
  • Document scheduling activities and participant interactions in the EMR
  • Collaborate with the Interdisciplinary Team, Transportation Department, Adult Day Health Center, and clinic staff
  • Participate in IDT meetings as appropriate
  • Coordinate schedule changes, transportation adjustments, medically necessary escorts, and coverage needs
  • Support internal audits, quality reviews, and process improvement initiatives
  • Perform other duties assigned by the Regional Scheduling Manager

Requirements

What you’ll need
  • 1+ year of administrative, clerical, and medical administrative experience, including filing, record keeping, data entry, and customer service
  • 1+ year of scheduling experience
  • Recent medical scheduling experience within the last 1–2 years of employment
  • 3–5 years of customer service experience
  • Remote work experience
  • Medical terminology knowledge
  • EMR experience
  • Ability to perform essential duties satisfactorily
  • Preferred: clinic health care experience in a geriatrics setting
  • Preferred: experience as a Nursing Assistant in home care, long-term care, daycare, or group home
  • Preferred: experience using Epic EMR
  • Florida applicants must complete a background screening through the Florida Care Provider Background Screening Clearinghouse

Benefits

Comp & perks
  • Medical, dental, and vision insurance
  • Short- and long-term disability insurance
  • Life insurance and AD&D
  • Supplemental life insurance
  • Flexible spending accounts
  • 401(k) savings plan with company match
  • Paid time off
  • Company-paid holidays
  • Diverse and inclusive workplace
  • Equal opportunity and affirmative action workplace

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Appointment SchedulingData EntryRecord KeepingFilingCare CoordinationReferral CoordinationDocumentationQuality ReviewsProcess ImprovementFront-Office Support
Soft Skills
CollaborationCommunicationOrganizational SkillsProblem-SolvingCustomer Service
Tools & Technologies
Epic EMR
Industry Keywords
GeriatricsHealthcareInterdisciplinary TeamParticipant FlowConsultation NotesDiagnostic TestingTransportation CoordinationBackground Screening