Pfizer

Operations

• Lead the technical strategy and management of Pfizer's SAP platform, including Basis operations, ensuring stability, security, resilience and audit readiness
• Lead technical development and integration services supporting Pfizer's global SAP ecosystem of 600+ connected enterprise systems
• Oversee the SAP support organization, service performance, issue resolution and continuous improvement across approximately 12,000 monthly support tickets
• Oversee SAP security and data services, including access controls, data privacy and compliance with GXP, SOX and enterprise security requirements
• Manage a global team of managers and foster a high-performance culture focused on innovation, collaboration and continuous improvement
• Lead financial planning and investment prioritization for the SAP technology portfolio and achievement of ROI targets
• Oversee SAP automated testing, including risk-based regression testing, automation frameworks and AI-enabled testing
• Drive transformational change and AI innovation and prepare the organization for evolving technology, processes and operating models
• Manage software vendors and service partners, ensuring delivery quality, contract performance and value realization
• Work possible nights and weekends during project/program deployments
• Travel up to 20% as required

Senior Director, Enterprise SAP Technology and Operations

Ecommerce

• Partner with Digital leaders to deliver practical, business-focused People Experience solutions
• Support cost optimization, digital transformation, and organizational change
• Build leadership and manager effectiveness through coaching and targeted development
• Lead engagement and cultural initiatives for a high-performing, connected workforce
• Drive talent planning, succession management, and career development discussions
• Apply workforce analytics and data insights to inform strategies and decisions
• Use AI and digital tools to simplify processes and enhance employee experience
• Interface with regional and local People Experience teams to deliver business strategy through market-compliant, globally coordinated efforts
• Collaborate with People Experience Centers of Excellence to execute enterprise people programs
• Manage day-to-day organizational matters, employee relations, and workforce planning
• Serve as an employee experience advocate while balancing operational business needs

Director, People Experience – Digital

Manager

• Lead deployment of people, resources, and investments across Ontario to maximize patient impact, revenue, and profitability for Pfizer Global Hospitals and Biosimilars
• Deliver sales results and maximize regional revenue and profitability
• Implement commercial strategies and develop and execute local business plans
• Drive adoption of commercial engagement standards and conduct regular face-to-face and virtual coaching
• Oversee and guide colleagues to achieve business outcomes
• Provide cross-functional leadership and execute omnichannel initiatives
• Collaborate with Marketing and Head Office teams on brand strategies and initiatives
• Generate local insights and provide input to cross-functional partners
• Lead customer-facing activities with strategic customers
• Develop customer plans and lead Integrated Customer Planning for the region
• Build and maintain relationships with influential local stakeholders
• Ensure engagement and development of direct reports
• Maintain compliance across commercial activities and report adverse events and product complaints

Regional Business Manager – Hospital & Biosimilars

Vice President

• Own end-to-end accountability for digital, data, and AI enablers supporting the clinical trial lifecycle
• Manage the Digital function's budget and delivery against prioritized R&D impact across the portfolio
• Define and execute technology strategy incorporating AI and advanced analytics into clinical trial planning, optimization, and delivery
• Lead the R&D Clinical Creation Center team using product-oriented delivery models and Agile ways of working
• Shift from project-based to product-based operating models where appropriate
• Partner with CD&O, R&D therapeutic areas, biostatistics, and translational medicine leadership
• Evaluate, select, and integrate emerging platforms and tools, including clinical data capture and eClinical systems
• Modernize and simplify the trial technology environment for Pfizer colleagues, clinical sites, patients, and regulators
• Build and develop a high-performing, cross-functional team spanning technology, data science, and clinical domain expertise
• Establish governance, prioritization, and delivery frameworks balancing innovation with regulatory, quality, and compliance requirements
• Serve as a thought partner to R&D leadership on the future of AI-enabled clinical development

VP, Head of R&D – Clinical Creation Center

Marketing Operations

• Lead IBRANCE's integrated operating cadence, including POA, Strategic and Tactical Plan execution, business reviews, and weekly agency status calls
• Coordinate cross-functional planning and execution across Patient Marketing, HCP NPP, Personal Promotion, Medical, Sales, Analytics, Finance, and agency partners
• Maintain integrated project and agency timelines connecting priorities, owners, milestones, budgets, and dependencies
• Integrate progress, performance, budget, and risk into concise updates for leadership and business reviews
• Build scalable tools and processes that improve workflow and accountability
• Lead Congress and Peer-to-Peer strategy and execution
• Oversee development and launch of new speaker decks and speaker training
• Align scientific narrative, promotional strategy, and field execution across functions
• Own end-to-end logistics for priority congresses, including budgets, housing, sponsorship, staffing, onsite readiness, post-congress reconciliation, and closeout
• Serve as marketing point of contact for IBRANCE specialty pharmacy relationships and coordinate with USMA
• Lead close-out of specialty pharmacy programs and related patient support/access tactics
• Identify and escalate patient continuity-of-care risks during program close-out
• Sequence the wind-down of IBRANCE tactics against ramp-up of pre-launch activity
• Support execution of IBRANCE's Dispense as Written strategy as LOE approaches
• Maintain an inventory of reusable assets, scientific platforms, speaker networks, congress infrastructure, and agency processes for future launches
• Act as an operational thought partner to the Prifetrastat launch team during pre-launch build

Senior Manager, IBRANCE Integrated Marketing, Operations

• Report to the Regional Business Director
• Work with customer-facing colleagues in Accounts and Pharmacy and Headquarters teams across the organization
• Supervise and lead 9–12 representatives within the assigned area
• Own sales performance for the vaccines portfolio
• Assess key stakeholders and future trends in the business marketplace
• Develop in-depth sales business plans for the local healthcare ecosystem
• Provide regular in-field and virtual coaching and observe field representatives
• Engage frequently with customers and build partnerships with accounts, retail, and marketing colleagues
• Ensure compliant execution by team members and advance a culture of integrity
• Hire, coach, develop, and manage representatives across the vaccines portfolio
• Establish team goals, enforce performance standards, and manage underperformance
• Build team culture focused on engagement, morale, and continuous improvement
• Apply live, virtual, and hybrid coaching to strengthen representative capabilities
• Provide development opportunities supporting career growth and engagement
• Develop and implement strategic area business plans aligned to national and regional priorities
• Manage area-level budget accountability and resource deployment
• Analyze data to identify market trends, assess stakeholders, and anticipate business shifts
• Monitor promotional-material utilization and field execution
• Collaborate with Marketing during the Op Plan process
• Build relationships with customers, KOLs, IDNs, large group practices, retail stores, Grantees, FQHCs, DoD, and VA across vaccine therapeutic areas
• Lead credible, science-forward customer conversations
• Identify key account development opportunities
• Connect HSPs with channel and Headquarters partners to address complex customer requirements
• Coach representatives on digital tools, cross-functional customer engagement, and Consultative Account-Based Portfolio Selling
• Ensure compliance with legal, regulatory, and Pfizer policy requirements
• Maintain compliance knowledge and escalate issues promptly
• Operate digital and virtual tools and platforms at an expert level
• Apply data-driven resource management across a dual-portfolio area
• Use sales data and reporting software to adjust strategy and adapt to Pfizer’s technology model

Area Business Manager, Vaccines

Account Specialist

• Promote Pfizer’s product portfolio to health care providers and specialists
• Educate members of the healthcare community regarding the appropriate use of Pfizer products
• Call on accounts and organized customers to help improve patients’ experience and quality of care
• Increase Pfizer’s brand with high-value target customers
• Assess account and business landscapes and connect insights with Pfizer products and resources
• Promote a broad portfolio of products
• Generate demand for Pfizer products in assigned accounts
• Develop comprehensive territory, account and customer plans
• Maintain relationships throughout institutions
• Overcome obstacles to gain access to difficult-to-see healthcare providers and customers
• Cultivate relationships with KOLs and build lasting relationships with top-priority customers
• Assess target physician and account needs and address them with appropriate resources
• Engage, influence and support customers throughout the selling process
• Work in a matrix environment and leverage multiple resources to meet customer needs and deliver results

Senior Oncology Account Specialist, Breast Cancer

• Report to the Regional Business Director
• Supervise and lead 9–12 representatives within the assigned area
• Manage sales performance for the vaccines business portfolio
• Assess key stakeholders and future trends in the business marketplace
• Develop in-depth sales business plans for the local healthcare ecosystem
• Conduct regular in-field and virtual coaching and observation of field representatives
• Engage frequently with customers and partner with accounts, retail, and marketing colleagues
• Ensure compliant execution and advance a culture of integrity
• Hire, coach, develop, and manage representatives across the vaccines portfolio
• Establish team goals, hold team members accountable, and manage underperformance
• Build team culture focused on engagement, morale, and continuous improvement
• Apply live, virtual, and hybrid coaching to strengthen representative capabilities
• Develop and implement strategic area business plans aligned to national and regional priorities
• Manage area-level budgets and resource deployment
• Analyze data to identify market trends and anticipate business shifts
• Monitor promotional-material utilization and field execution
• Collaborate with Marketing during the Op Plan process
• Build relationships with customers, KOLs, IDNs, large group practices, retail stores, grantees, FQHCs, DoD, and VA
• Lead credible, science-forward conversations across the vaccines portfolio
• Identify key account development opportunities
• Connect HSPs with channel and HQ partners to address complex customer requirements
• Coach representatives on digital tools, cross-functional collaboration, and Consultative Account-Based Portfolio Selling (CAPS)
• Ensure compliance with legal, regulatory, and Pfizer policy requirements
• Maintain compliance knowledge and escalate issues promptly
• Operate digital and virtual tools and platforms at an expert level
• Apply data-driven resource management across a dual-portfolio area
• Use sales data and reporting software to adjust strategy and adapt to Pfizer’s technology model

Area Business Manager – Vaccines

• Own end-to-end delivery and performance of in-scope activities across assigned markets
• Serve as Subject Matter Expert and primary point of contact for GOSC
• Deliver reliable data services supporting reporting, sales force enablement, e-permissions, and incentive calculation
• Drive implementation and sustainment of a scalable, compliant, and efficient service delivery model
• Lead process excellence initiatives involving standardization, optimization, and automation
• Cooperate with stakeholders on global standardization, optimization, and automation initiatives
• Maintain accurate and current desktop procedures and process documentation
• Act as SPOC for global projects and lead transformation on behalf of GOSC leadership
• Lead and support service transitions, including onboarding new services and geographical expansions
• Ensure knowledge transfer and service readiness during transitions and change initiatives
• Deliver insourced and outsourced activities according to SLAs, guidelines, and timelines
• Engage selected countries on in-scope services with the GOSC Delivery Lead
• Propose and deliver solutions to operational, data, and service-related issues
• Support complex market requests and escalations
• Act as vendor delivery point of contact
• Monitor team and vendor performance, KPIs, and worklogs in the workflow management tool
• Manage capacity and demand, highlighting risks and opportunities
• Coordinate with the PE Lead and Process SMEs to operationalize transitions and process changes
• Ensure operational readiness for new service transitions and expansions
• Adapt global SME standards to the team context
• Cooperate with Process SMEs on challenging market requests and issue escalations

Subject Matter Expert, Global Operations

• Promote Pfizer’s product portfolio to health care providers and specialists
• Educate members of the healthcare community regarding the appropriate use of Pfizer products
• Call on accounts and organized customers to help improve patients’ experience with Pfizer products and the overall quality of patient care
• Increase Pfizer’s brand with high-value target customers by linking insightful assessment of account and business landscapes with understanding of Pfizer products and resources
• Promote a broad portfolio of products
• Generate demand for Pfizer products in assigned accounts
• Develop comprehensive territory, account and customer plans to achieve desired objectives
• Maintain relationships throughout institutions
• Overcome obstacles to gain access to difficult-to-see health care providers and customers
• Cultivate relationships with KOLs and build lasting relationships with top-priority customers
• Assess needs of target physicians and accounts and address needs with responsive approaches, targeted skills and appropriate resources
• Engage, influence and support customers throughout the selling process
• Work in a matrix environment and leverage multiple resources to meet customer needs and deliver results
• Travel throughout the assigned territory, including Virginia Beach, VA and Wilmington, NC

General

• Develop and execute territory and account call-routing schedules and business plans
• Prioritize face-to-face customer interactions, supplemented by virtual engagement as appropriate
• Build and maintain trust-based relationships with healthcare customers
• Deliver targeted approved messaging to educate providers on branded and unbranded product value propositions
• Close sales by asking customers to purchase Pfizer products
• Engage customers within Pfizer compliance, regulatory, and company standards
• Partner with Portfolio, Health System Directors, Trade, Customer Service, Contracting, Medical, and Inside Sales
• Address customer inquiries and resolve issues
• Deploy approved Pfizer resources such as product demonstrations, in-services, and contract discussions
• Provide information on product availability, contract status, pricing, and wholesaler stocking
• Plan and optimize daily activities using calendaring tools, leadership priorities, portfolio goals, territory insights, and customer schedules
• Leverage digital tools and platforms for customer engagement and pre-call planning
• Contribute insights to the development of approved product messaging and resources
• Travel to all accounts and office locations within the assigned territory and stay overnight when necessary

Global Health & Science Specialist – Hospital & Biosimilars

Director

• Lead Pfizer’s organic social engagement strategy, governance, execution, and performance across the business
• Oversee Pfizer-branded social media handles and unbranded Pfizer for All platform handles
• Lead and develop a team of social media engagement experts
• Set priorities, clarify roles, coach performance, and ensure high-quality delivery
• Build and maintain quarterly and monthly channel-by-channel editorial calendars
• Integrate tagging/UTMs and paid-media alignment
• Establish and improve operating models, governance, resourcing, and agency models
• Govern response guidelines, escalation paths, listening, triage, and response standards
• Oversee sentiment tracking, topic tagging, review/approval compliance, content expiration, renewal, and archiving
• Oversee end-to-end editorial and content operations from briefing through publishing, optimization, expiration, and archiving
• Coordinate influencer and partner content, taxonomy, job-code tracking, and preview/QA workflows
• Drive test-and-learns across formats and platform features and incorporate learnings into playbooks
• Define measurement frameworks and KPIs and publish monthly readouts and quarterly deep dives
• Partner with Paid Media on organic/paid flighting, cross-channel attribution, dashboards, and performance hygiene
• Serve as senior social engagement leader across Product Communications and convene cross-functional stakeholders
• Represent Product Communications in enterprise social councils and audience insights forums
• Manage agency and vendor partners, scopes of work, budgets, and performance expectations
• Build succession, capability, and skills plans for the team

Director, Social Engagement

Learning and Development

• Design and own Pfizer's enterprise Learning & Development strategy
• Lead the strategy, curriculum, and delivery model for leadership development across all levels
• Identify enterprise and functional skill gaps and translate them into prioritized, scalable capability-building programs
• Own AI Fluency as a direct reporting area and embed AI literacy and applied AI capability into learning pathways
• Build and evolve learning strategies serving corporate, field-based, manufacturing, R&D, and commercial colleagues
• Lead, develop, and inspire a team of L&D professionals
• Own and manage the annual budget, vendors, and learning platforms
• Partner with the Chief Talent Officer, business unit leaders, and executive team
• Establish measurement frameworks and analytics connecting learning investment to business outcomes
• Evaluate and manage external partners, content providers, and technology platforms
• Champion continuous learning and growth and position L&D as a strategic enabler
• Monitor trends in leadership development, adult learning, and AI-enabled learning technology

Vice President – Learning & Development

• Serve as the primary point of contact for consented patients from enrollment through therapy initiation and continuation
• Conduct patient needs assessments addressing coverage, affordability, and logistical barriers
• Coordinate care across healthcare providers, caregivers, and sites of care
• Maintain accountability for end-to-end patient progression and resolve access barriers
• Provide field-based expertise on reimbursement, coverage pathways, and payer policy affecting Pfizer therapies
• Guide prior authorization, step edits, coding, and payer-specific requirements
• Escalate and coordinate resolution of reimbursement challenges
• Deliver compliant education on reimbursement processes, coverage pathways, patient access resources, hub services, enrollment processes, and financial assistance programs
• Develop and execute account-level access strategies
• Identify systemic barriers and optimize workflows to reduce therapy-initiation delays
• Engage payer organizations to clarify coverage policies and resolve access challenges
• Facilitate communication among HCP offices, payers, and patient support programs
• Provide internal stakeholders with insights on payer trends, reimbursement challenges, and access barriers
• Translate field insights into cross-functional strategy recommendations
• Collaborate with Sales, Key Account Managers, Marketing, and Patient Solutions teams
• Participate in account planning and coordinated, patient-centric access strategies
• Report to the Regional Director, Patient Access & Reimbursement

Access Care Manager

Chief Marketing Officer

• Own and lead CIBINQO's overall messaging evolution across HCP and patient channels
• Evolve messaging and positioning in response to clinical data, publications, competitive shifts, and market research
• Lead pipeline planning for new indications and future dermatology assets
• Build commercial strategy and positioning frameworks ahead of launch
• Translate early clinical and competitive signals into long-range brand and portfolio strategy
• Partner with Global, Medical Affairs, and R&D to ensure commercial readiness
• Serve as senior strategic partner to the US CIBINQO Lead on messaging decisions, competitive response, and franchise-level messaging architecture
• Partner with the HCP Lead and HCP Marketing Director to translate messaging strategy into field execution, creative, and core materials
• Lead US Marketing's voice in pipeline planning and innovation workstreams
• Monitor the competitive landscape to anticipate shifts and adjust positioning
• Report to the US CIBINQO Lead and partner with Global Marketing, Medical Affairs, Market Access, and Dermatology franchise leadership

Senior Director, Enterprise SAP Technology and Operations

Director, People Experience – Digital

Regional Business Manager – Hospital & Biosimilars

VP, Head of R&D – Clinical Creation Center

Senior Manager, IBRANCE Integrated Marketing, Operations

Area Business Manager, Vaccines

Senior Oncology Account Specialist, Breast Cancer

Area Business Manager – Vaccines

Subject Matter Expert, Global Operations

Senior Oncology Account Specialist, Breast Cancer

Global Health & Science Specialist – Hospital & Biosimilars

Director, Social Engagement

Vice President – Learning & Development

Access Care Manager

HCP Marketing Director – Messaging Strategy, Pipeline Planning