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Porch Light HealthPosted 10/20/2026full-timeDurango • Colorado • United StatesMid-LevelSenior💰 $20 - $35 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient advocacy, insurance navigation, and community resource coordination to enhance patient access to healthcare services. Proficient in managing financial assistance applications and addressing non-clinical barriers to treatment adherence.
Highest-signal resume keywords
Medicaid EnrollmentInsurance Eligibility VerificationPatient AdvocacyCommunity Resource CoordinationFinancial Assistance Programs
About the role
Key responsibilities & impact- Help patients overcome barriers to accessing, engaging in, and remaining connected to treatment
- Assist with Medicaid enrollment, renewal, eligibility maintenance, and renewal outreach
- Educate patients about Medicaid requirements, exemptions, reporting obligations, insurance options, and benefits
- Coordinate with Revenue Cycle and eligibility teams to address coverage concerns
- Explain self-pay options, payment plans, scholarships, hardship assistance, and other financial resources
- Assist with financial assistance applications and documentation
- Assess transportation barriers and connect patients with Medicaid transportation, Uber Health, and other programs
- Conduct outreach to patients who missed appointments, disengaged from care, or risk treatment interruption
- Identify and address non-clinical barriers affecting treatment adherence and re-engagement
- Document interactions and engage with community organizations to build a resource network
- Connect patients with resources for food insecurity, housing, employment, utilities, legal aid, SNAP, and other social needs
- Maintain knowledge of community resources and relationships with resource providers
- Assist patients in accessing primary, specialty, behavioral health, telehealth, and other healthcare services
- Support healthcare-system navigation and referral processes
- Document interventions and track outcomes including enrollments, transportation support, referrals, and re-engagement
- Participate in reporting and quality improvement initiatives focused on access, retention, and patient success
Requirements
What you’ll need- Associate’s degree in Human Services, Healthcare Administration, Social Work, Psychology, Public Health, or a related field preferred
- Equivalent combination of education, experience, and demonstrated success working with patients will be considered
- Experience in healthcare, patient services, customer service, care coordination, patient advocacy, community resources, insurance navigation, or social services preferred
- Experience supporting underserved, vulnerable, or behavioral health populations preferred
- Experience working with rural and remote populations, specifically navigating medical, behavioral health, and community services in resource-limited communities
- Proficiency in insurance eligibility verification, EOB interpretation, and benefit navigation, including deductibles, copays, coinsurance, and out-of-pocket maximums
- Ability to accurately determine and communicate patient financial responsibility for services
- Experience with Medicaid, Medicare, ACA Marketplace, commercial insurance, and financial assistance programs required
- Required to travel up to 25% of time
- Transportation to and from Regional locations as needed for travel
- Demonstrated ability to build trust and rapport with patients
- Strong problem-solving and resource navigation skills
- Ability to manage multiple patient needs simultaneously
- Strong organizational and follow-up skills
- Ability to work collaboratively across departments and community partners
- Commitment to patient-centered care and recovery support
Benefits
Comp & perks- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Remote work 50% of the time
- Standard 40-hour workweek, Monday–Friday, 8:00am–4:30pm
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance NavigationEOB InterpretationBenefit NavigationPatient Financial Responsibility AssessmentCare Coordination
Soft Skills
Problem-SolvingOrganizational SkillsCollaborationBuilding TrustFollow-Up Skills
Tools & Technologies
MedicaidMedicareACA MarketplaceUber HealthTelehealth Services
Industry Keywords
Healthcare AdministrationHuman ServicesSocial WorkPublic HealthBehavioral Health