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Porch Light HealthPosted 10/20/2026full-timeSterling • Colorado • United StatesMid-LevelSenior💰 $20 - $35 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient advocacy, insurance navigation, and community resource coordination to enhance patient engagement and treatment adherence. Proficient in managing non-clinical barriers and fostering relationships with community organizations to support vulnerable populations.
Highest-signal resume keywords
Insurance Eligibility VerificationMedicaid EnrollmentPatient AdvocacyCommunity Resource CoordinationProblem-Solving Skills
About the role
Key responsibilities & impact- Help patients overcome barriers to accessing, engaging in, and remaining connected to treatment
- Assist with Medicaid enrollment, renewal, eligibility maintenance, Medicare, Marketplace, and other insurance options
- Educate patients about insurance requirements, benefits, financial responsibility, payment plans, scholarships, hardship assistance, and financial resources
- Coordinate with Revenue Cycle, eligibility teams, providers, Patient Care Coordinators, the Call Center, and community partners
- Assess and coordinate transportation support, including Medicaid transportation benefits and Uber Health resources
- Conduct outreach to patients who missed appointments, disengaged from care, or are at risk of treatment interruption
- Identify and address non-clinical barriers affecting treatment adherence and patient re-engagement
- Connect patients with community resources for food insecurity, housing instability, employment assistance, utility assistance, legal aid, and other social needs
- Assist with SNAP and other public assistance applications and enrollment processes
- Build and maintain relationships with community organizations and resource providers
- Assist patients in accessing primary care, specialty care, behavioral health services, telehealth, and other healthcare resources
- Document patient interactions and interventions according to company policies and procedures
- Track outcomes including benefit enrollments, transportation interventions, resource referrals, and patient re-engagement efforts
- Participate in reporting and quality improvement initiatives focused on access, retention, and patient success
- Support patient engagement, retention, and successful treatment outcomes without providing clinical services, counseling, case management, or social work services
Requirements
What you’ll need- Associate’s degree in Human Services, Healthcare Administration, Social Work, Psychology, Public Health, or a related field preferred
- Equivalent combination of education, experience, and demonstrated success working with patients will be considered
- Experience in healthcare, patient services, customer service, care coordination, patient advocacy, community resources, insurance navigation, or social services preferred
- Experience supporting underserved, vulnerable, or behavioral health populations preferred
- Experience working with rural and remote populations, specifically navigating medical, behavioral health, and community services in resource-limited communities
- Proficiency in insurance eligibility verification, EOB interpretation, and benefit navigation, including deductibles, copays, coinsurance, and out-of-pocket maximums
- Ability to accurately determine and communicate patient financial responsibility for services
- Experience with Medicaid, Medicare, ACA Marketplace, commercial insurance, and financial assistance programs required
- Required to travel up to 25%
- Transportation to and from Regional locations as needed for travel
- Demonstrated ability to build trust and rapport with patients
- Strong problem-solving and resource navigation skills
- Ability to manage multiple patient needs simultaneously
- Strong organizational and follow-up skills
- Ability to work collaboratively across departments and community partners
- Commitment to patient-centered care and recovery support
- Standard 40 hours per week, 8:00am–4:30pm, Monday–Friday
- Non-exempt hourly position
Benefits
Comp & perks- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Remote work 50% of the time
- Travel and clinic-based work as part of the schedule
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EOB InterpretationBenefit NavigationFinancial Assistance ProgramsPatient Financial Responsibility AssessmentCare Coordination
Soft Skills
Strong Organizational SkillsAbility to Build Trust and RapportCollaborative Work StyleResource Navigation SkillsAbility to Manage Multiple Patient Needs
Certifications & Qualifications
Associate’s Degree in Human ServicesHealthcare AdministrationSocial WorkPsychologyPublic Health
Industry Keywords
Patient ServicesCommunity ResourcesUnderserved PopulationsBehavioral HealthTelehealth