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Posted: 9/26/2026IT Support Technician – Junior
Quality DigitalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in troubleshooting networks, software, and hardware while providing first- and second-level support. Proficient in managing support tickets and creating knowledge base documentation to enhance operational efficiency.
Highest-signal resume keywords
Troubleshooting NetworksService Desk ToolsMicrosoft Office SupportTicket ManagementOperating Systems Support
About the role
Key responsibilities & impact- Log and manage first- and second-level support tickets
- Provide support for operating systems, software installation, Microsoft Office, networks, printers, and peripherals
- Perform maintenance on desktops and laptops
- Map directories and configure POP/Exchange email accounts and Lotus Notes
- Configure user profiles, install VPNs, and configure IP settings
- Monitor, handle, and update tickets in the queue, reducing queues and backlog while preventing SLA impacts
- Create and update the knowledge base, procedures, and troubleshooting and support scripts in the KCS portal
Requirements
What you’ll need- High school diploma
- Knowledge of troubleshooting networks, microcomputing, software and hardware, Service Desk tools, operating systems, and Microsoft Office
- Live near the client's facilities in Quatro Barras, Campina Grande do Sul, Pinhais, Colombo, or the Boa Vista or Santa Cândida neighborhoods
- Availability to work Monday through Friday, from 8:00 a.m. to 5:00 p.m., in Quatro Barras, Paraná
Benefits
Comp & perks- An environment conducive to learning and professional growth
- Performance evaluations and feedback focused on the ongoing development of our people
- Meal and/or food allowance
- Medical and dental insurance
- Pharmacy partnerships offering discounts on medications
- Childcare assistance in accordance with the current policy
- Partnership with SESC offering a variety of cultural and leisure activities
- Partnerships supporting language and technology studies, as well as access to a course platform
- Payroll-deducted loans at attractive rates, plus a financial education program
- Corporate University and learning paths
- Referral program with the possibility of earning prizes and bonuses
- Group life insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting SoftwareHardware MaintenanceDesktop SupportVPN ConfigurationEmail ConfigurationIP Settings ConfigurationKnowledge Base CreationSupport Scripts DevelopmentMicrocomputingPrinter Support
Tools & Technologies
POP/ExchangeLotus NotesKCS Portal
Industry Keywords
First-Level SupportSecond-Level SupportService Level AgreementTechnical SupportClient Facilities