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ReWorks SolutionsPosted 10/20/2026full-timeRemote • South AfricaMid-LevelSenior💰 ZAR 22,000 - ZAR 23,000 per monthWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare administration and patient coordination, with strong skills in scheduling, dispatching, and utilizing integrated routing platforms. Proven ability to maintain accurate records and provide exceptional customer service while adapting to changing priorities.
Highest-signal resume keywords
Healthcare Administration ExperiencePatient CoordinationScheduling and DispatchingEClinicalWorks (ECW) ProficiencyStrong Telephone Communication
About the role
Key responsibilities & impact- Handle incoming calls and assist patients with enquiries, registration, and intake procedures
- Capture patient information accurately and update records in relevant healthcare systems
- Ensure patient details and required documentation are complete and up to date
- Coordinate and dispatch technicians based on appointment schedules, availability, locations, and service requirements
- Monitor technician schedules and routes, adjusting them when appointments change or unexpected issues arise
- Use routing platforms to coordinate daily activities and efficient travel between appointments
- Communicate schedule changes and dispatch updates to technicians and internal teams
- Track outstanding appointments, delays, and scheduling issues for appropriate follow-up
- Schedule, confirm, and update patient appointments
- Maintain accurate records across multiple platforms
- Monitor pending tasks and follow up on outstanding administrative requirements
- Coordinate communication between patients, technicians, and internal teams
- Assist with transition to an integrated routing platform as new systems and processes are introduced
- Follow procedures for handling clinical information and escalate matters requiring clinical input
- Provide clear instructions and direct patients to appropriate teams
- Support timely, professional, and respectful patient service
Requirements
What you’ll need- Previous experience in healthcare administration, patient coordination, medical intake, dispatching, scheduling, or call-center operations
- Strong telephone communication and customer service skills
- Excellent data-entry accuracy and attention to detail
- Ability to coordinate multiple appointments, technicians, and competing priorities simultaneously
- Strong organizational and problem-solving skills
- Ability to adapt quickly when routes, schedules, or patient requirements change
- Comfortable working with multiple software platforms and learning new integrated systems
- Reliable follow-through and the ability to work independently
- Availability to work agreed shifts, including overnight hours and weekends
- Experience with eClinicalWorks (ECW), proprietary intake and dispatch platforms, Onfleet or similar routing software, integrated routing platforms, and communication tools is preferred
- Ability to communicate patiently and respectfully with patients from diverse backgrounds, including those with limited English proficiency
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data Entry AccuracyAttention to DetailProblem-Solving SkillsMulti-Appointment CoordinationRouting Software Proficiency
Soft Skills
Customer Service SkillsOrganizational SkillsAdaptabilityReliable Follow-ThroughRespectful Communication
Tools & Technologies
EClinicalWorks (ECW)OnfleetIntegrated Routing PlatformsProprietary Intake PlatformsCommunication Tools
Industry Keywords
Healthcare AdministrationPatient IntakeCall-Center OperationsTechnician DispatchingClinical Information Handling