Demonstrates expertise in managing workers' compensation claims, ensuring compliance with Bureau of Workers’ Compensation rules and company policies while providing exceptional customer service and support. Proficient in data collection, documentation, and effective communication to facilitate treatment services and verify return-to-work statuses.

Highest-signal resume keywords

Workers’ Compensation Claims ManagementCustomer ServiceData Collection and DocumentationMicrosoft Office ProficiencyOrganizational Skills

About the role

Key responsibilities & impact

Provide excellent customer service and internal support to an assigned team
Manage workers’ compensation claim caseloads under supervision and in collaboration with the Clinical Case Management Team
Collect and document data for workers’ compensation claims according to workflow and company guidelines
Process and facilitate necessary treatment services in accordance with company policy and procedure
Verify return-to-work and remain-at-work status through routine communication and documentation in the claim management system
Use telephonic and written communications to report return-to-work dates accurately
Maintain knowledge of Bureau of Workers’ Compensation rules and laws, workers’ compensation processes, and Sedgwick policies and procedures

Requirements

What you’ll need

High school diploma or GED required
Strong oral and written communication skills
Computer literacy, including Microsoft Office
Organizational skills
Clerical or customer service experience or equivalent combination of education and experience preferred
Ability to meet deadlines
Clear and conceptual thinking ability
Excellent judgment and discretion
Computer keyboarding
Hearing, vision, and talking abilities

Benefits

Comp & perks

A stable and consistent work environment in an office and/or virtual setting
Training program with a comprehensive curriculum
Assigned mentor and manager
Career development and promotional growth opportunities
Medical, dental, and vision insurance
401(k) and matching
Paid time off (PTO)
Disability and life insurance
Employee assistance program
Flexible spending or health savings account
Additional voluntary benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workers’ Compensation ProcessesData DocumentationClaim Management SystemComputer KeyboardingTelephonic Communication

Soft Skills

Strong Oral CommunicationStrong Written CommunicationClear Thinking AbilityExcellent JudgmentDiscretion

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Bureau of Workers’ Compensation RulesSedgwick Policies and ProceduresReturn-to-Work VerificationTreatment Services Facilitation