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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer-facing AI agent platforms, including agent design and integrations, while effectively communicating complex technical concepts to diverse audiences. Proficient in utilizing APIs, webhooks, and CRM tools to enhance customer relationships and support sales processes.
Highest-signal resume keywords
Customer-Facing Technical Role ExperienceAPIs/Webhooks ProficiencyCloud Software KnowledgeSalesforce CRM FamiliarityScripting Experience (Python or JavaScript)
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Become an expert on Sierra's customer-facing AI agent platform, including agent design, workflows, and integrations
- Participate in discovery calls, answer technical questions, and grow to deliver standard product demos and account coverage
- Support senior Sales Engineers with demos and proofs of concept
- Keep demo environments current and ready for customer use
- Educate customers on APIs, webhooks, and integration patterns
- Build and deploy scripts against a test environment on demand
- Help respond to RFPs, RFIs, and security questionnaires
- Create presentations, positioning statements, and other sales collateral
- Advocate for account executives and customers in internal technical conversations
- Join customer meetings and events
- Maintain accurate CRM records and opportunity data
- Translate customer feedback into actionable product input and enroll customers in beta programs
- Complete product, sales, and process training and certifications with coaching and mentorship
Requirements
What you’ll need- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience
- 1+ years of experience in a customer-facing technical role, such as pre-sales, solutions engineering, technical support, or consulting
- Ability to explain complex technical concepts clearly to technical and non-technical audiences
- Working knowledge of at least one of cloud software, APIs and integrations, or networking and automation systems
- Curiosity about how businesses run and interest in building trusted customer relationships
- Strong written and verbal communication, organization, and attention to detail
- Comfort with CRM tools such as Salesforce and standard productivity software
- Collaborative, quick-learning mindset and ability to take feedback
- Hands-on experience with APIs/webhooks, JSON, and scripting such as Python or JavaScript is advantageous
- Familiarity with AI and ML concepts, workflows, conversational AI, or customer experience platforms is advantageous
- Exposure to consultative selling or responding to RFPs and security questionnaires is advantageous
- Experience with hardware, sensors, or side projects is advantageous
Benefits
Comp & perks- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Eligible full-time employees can participate in Sierra's equity plans
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
APIsWebhooksJSONScripting (Python)Scripting (JavaScript)Cloud SoftwareIntegrationsNetworking SystemsAutomation SystemsTechnical Concept Explanation
Soft Skills
Strong CommunicationOrganizationAttention to DetailCollaborative MindsetQuick-Learning
Tools & Technologies
SalesforceCRM ToolsProductivity Software
Certifications & Qualifications
Product Training CertificationSales Training Certification
Industry Keywords
AIMachine LearningConversational AICustomer Experience PlatformsConsultative SellingRFPsRFIsSecurity Questionnaires