Operations jobs in United States
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Senior Operations Manager, Enablement – Delivery
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Oregon Department of Human Services
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Bank of America
Posted: 10/20/2026
Senior Operations Manager, Enablement – Delivery
Snorkel AICore Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates expertise in building and managing enablement programs, including competency frameworks and certification processes, while effectively measuring outcomes and aligning training initiatives with organizational goals. Proficient in utilizing learning technologies and analytics to drive program success and influence stakeholders across various levels.
About the role
Key responsibilities & impact- Build and expand the enablement roadmap with competency frameworks, certification programs, onboarding processes, and ongoing development for the Delivery Team
- Manage competency-based onboarding and certification programs
- Establish playbooks for standard operating procedures in Notion
- Measure improvements in acceleration, quality, and efficiency in the Delivery organization
- Collaborate with Product Operations to align product launches with Delivery competencies through training programs and adoption measurement
- Collaborate with DaaS leadership and cross-functional partners for seamless program delivery
- Act as the enablement program manager for Delivery
- Own programs from design through measurement and adoption
- Pivot quickly to manage successful outcomes within truncated timelines
Requirements
What you’ll need- 5+ years in enablement operations or program management, building scalable programs for a technical workforce
- Track record of designing and implementing enablement programs from scratch, including systems, frameworks, and measurement infrastructure
- Experience establishing analytics frameworks, building dashboards, conducting cohort analysis, and translating data into business narratives that prove ROI
- Expertise in scoping initiatives, building business cases, managing cross-functional teams, and delivering complex projects in ambiguous startup environments
- Demonstrated ability to select and implement learning technology, including LMS and assessment tools, and design scalable operational processes
- Ability to influence without authority across all levels and adapt communication style for different audiences
Benefits
Comp & perks- Meaningful opportunities to shape priorities and initiatives
- Ability to influence key strategic decisions
- Opportunities to deepen technical expertise
- Leadership opportunities
- Opportunities to learn new skills across multiple functions
- Career support in an environment designed for growth, learning, and shared success
- Reasonable accommodation for individuals with disabilities during application, interview, job performance, and access to benefits and privileges
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