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Softcard (acquired by Google)Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and team management skills to drive sales performance and achieve revenue targets. Proficient in customer relationship management and sales strategies, with a focus on market analysis and operational efficiency.
Highest-signal resume keywords
Sales Team LeadershipCustomer Relationship ManagementSales Strategy ExecutionAnalytical SkillsNAPA Operations Knowledge
About the role
Key responsibilities & impact- Lead and motivate the Sales Pro team to achieve and exceed sales quotas for assigned accounts
- Leverage NAPA Wholesale promotions, programs, initiatives, NAPA Auto Parts, and services
- Deliver presentations to assigned accounts and leverage NAPA Auto Care programs
- Drive Major Account, Fleet, and Government program sales
- Manage customer connectivity through NAPA PROLink, TRACS, and related tools
- Lead NAPA AutoTech Training Classes and identify IBS prospects
- Execute HQ-directed sales programs and initiatives to drive growth and profitability
- Implement sales strategies to achieve revenue targets and market-share growth across locations
- Analyze market trends and identify gross-margin expansion and pricing-maintenance opportunities
- Collaborate with operations leadership on store-level investment business cases
- Track sales metrics and KPIs and prepare reports and presentations for senior management
- Manage prospecting of new accounts and growth of underperforming accounts; ensure assigned accounts are registered in RAM
- Build relationships with store teams, customers, and executive leadership through communication, collaboration, and influence
- Evaluate regional and district-store sales results against strategic objectives and budgets
- Produce accurate and achievable district sales projections
- Recruit and select sales-team members and support stores in the assigned territory
- Participate in succession planning
- Coach, provide feedback, conduct district sales meetings, encourage learning, and ensure required training completion
- Partner with store leadership to improve store efficiency and service levels and achieve district financial objectives
- Oversee unmanageable debt collections and control expenses within established budgets
- Demonstrate sound decision-making and adherence to company values, policies, safety, health, labor, and employment regulations
- Maintain a safe and healthy environment for customers and employees
- Use NAPA CRM tools to monitor leads, log customer interactions, and schedule sales calls
- Deliver against KPIs including sales quota, gross margin/profit expansion, sales-program execution, presentations, AutoCare growth, major-account growth, fleet and government sales, IBS growth, and bad-debt percentage
Requirements
What you’ll need- High school diploma and 2+ years’ work experience leading a sales team
- In-depth understanding and mastery of basic selling skills, including sales-call preparation, customer-meeting management, handling customer resistance, closing sales, and account maintenance
- Strong knowledge of NAPA operations and systems and/or ability to learn
- Results-oriented management, multitasking, time management, team leadership, and strong work ethic
- Strong interpersonal, leadership, customer service, judgment, and pressure-management skills
- Strong analytical and critical-thinking skills; adaptability to changing priorities
- Excellent verbal and written communication skills and ability to synthesize detailed information into actionable recommendations
- Initiative-taking, deliverable-focused, able to prioritize and resolve multiple issues simultaneously
- High ethical behavior in exercising judgment and discretion
- Ability to drive change transformation and execute strategy
- Collaborative mindset and ability to navigate and build trust in a complex organization
- Ability to inspire, empower, and motivate a team, including from afar
- Ability to work business hours within the territory or region
- Competency in sales principles, techniques, and processes
- Customer relationship-building and persuasive communication skills
- Resilience and adaptability in a fast-paced sales environment
- Financial acumen and ability to structure deals meeting sales and profit objectives
- Deep product knowledge
- Proficiency with CRM systems, inventory management software, and other sales tools
- Must be willing to relocate within the division
- Must be able to lift twenty-five pounds at times
- Ability to perform required vision, hand, finger, pushing, reaching, climbing, and stooping tasks
- Bachelor’s degree in business, Operations, or relevant discipline preferred
Benefits
Comp & perks- No specific benefits or compensation extras stated
- Local and air travel up to 50%–75% of time to perform duties
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales PrinciplesSales TechniquesMarket AnalysisFinancial AcumenInventory Management SoftwareCRM Systems ProficiencySales Metrics TrackingPresentation SkillsAccount MaintenanceSales Call Preparation
Soft Skills
Interpersonal SkillsLeadership SkillsTime ManagementAdaptabilityCommunication Skills
Tools & Technologies
NAPA PROLinkTRACSNAPA CRM ToolsSales Tools
Industry Keywords
Sales QuotaGross Margin ExpansionCustomer ServiceTeam CollaborationChange Transformation