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Softcard (acquired by Google)Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales and customer service capabilities, with a focus on driving growth and customer satisfaction in a retail environment. Proficient in presenting product information and managing customer relationships effectively.
Highest-signal resume keywords
Retail Sales ExperienceCustomer Service SkillsSales Call PreparationQuota Driven PerformancePresentation Skills
About the role
Key responsibilities & impact- Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits
- Promote the entire line of NAPA products and programs to wholesale customers
- Work with the local Store Manager to develop sales-increase plans and proactively initiate, contact, manage, and develop local leads
- Identify customer needs and align solutions with NAPA's offerings
- Work with manufacturers' representatives to improve program offerings and grow customer knowledge
- Engage customers and keep them connected through NAPA's eSales programs
- Perform educational seminars, clinics, and presentations on NAPA product lines and services
- Maintain customer satisfaction and provide customer service, including resolving customer problems, complaints, and questions in person or by telephone
- Set expectations, meet commitments, track results, and manage accountability
- Inspect, protect, and maintain company assets, merchandise, vehicles, buildings, and people
Requirements
What you’ll need- Prior experience in a Retail store or outside sales
- 2+ years of experience in a customer focused role and ability to perform in a quota driven environment
- Basic selling skills, including preparing for sales calls, managing customer meetings, handling customer resistance, closing sales, and account maintenance
- Capability to present information in group meetings
- Valid driver's license with no more than 2 moving violations in the last 4 years required
- Ability to bend to floor-level shelves and reach upper shelves up to eight feet using a stool or ladder when necessary
- Stamina to stand and walk for the entire work shift
- Ability to lift up to 60 lbs of merchandise
- Clear speaking and attentive listening skills
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Selling SkillsAccount MaintenanceCustomer Needs IdentificationSales Increase PlanningProblem Resolution
Soft Skills
Clear SpeakingAttentive Listening
Tools & Technologies
NAPA eSales Programs
Certifications & Qualifications
Valid Driver's License
Industry Keywords
NAPA ProductsWholesale CustomersCustomer SatisfactionEducational SeminarsSales Growth