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Posted: 10/7/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relations and team leadership, with a strong focus on service quality and continuous improvement. Capable of analyzing complex situations, coaching team members, and fostering collaboration across departments.
Highest-signal resume keywords
Customer Relations ExperienceTeam LeadershipService Quality FocusCoaching and DevelopmentProblem-Solving Skills
About the role
Key responsibilities & impact- Support the team in managing and handling customer inquiries
- Ensure compliance with processes, best practices, and service commitments
- Help organize activities in collaboration with the manager
- Regularly monitor the quality of responses provided to customers
- Handle cases requiring an advanced level of expertise
- Coordinate the handling of escalations and sensitive situations
- Act as a liaison with Product, Expertise, and other stakeholder teams
- Identify recurring issues and propose improvement initiatives
- Participate in the onboarding and training of new team members
- Lead knowledge-sharing and skills-development sessions
- Support team members through individual and group coaching
- Contribute to the dissemination of business best practices
- Hold regular check-ins with team members
- Identify coaching and development needs
- Serve as the team's first point of contact for day-to-day HR matters
- Contribute to the continuous improvement of methods, tools, and organization
Requirements
What you’ll need- Significant experience in customer relations, software support, or user assistance
- First successful experience in team leadership, coordination, or serving as a subject-matter expert
- Experience in a Customer Support, Customer Care, or Customer Service environment
- Ability to support team members and help them develop their skills
- Ability to analyze complex situations and identify appropriate solutions
- Strong focus on service quality and customer satisfaction
- Excellent listening, interpersonal, and communication skills
- Organized, responsive, and team-oriented
- Ability to build trust, support change, and help team members grow
Benefits
Comp & perks- Fixed salary based on experience and profile
- Performance-based variable compensation
- Profit-sharing and employee incentive bonuses
- Holiday bonus
- Swile meal card
- Health insurance and disability/death benefits fully covered
- 75% coverage of public transportation costs or sustainable mobility allowance
- Access to Coline.care, a platform dedicated to health and well-being at work
- Remote work policy
- Corporate foundation and support for three associations each year
- Environmental initiatives led by the GreenMakers
- Personalized support throughout your career development journey, including career reviews, training, and internal mobility
- Ideally located offices with sea views
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Interpersonal SkillsCommunication SkillsOrganizational SkillsResponsivenessTeam Orientation
Industry Keywords
Customer SupportCustomer CareUser AssistanceBest PracticesStakeholder Coordination