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Senior Director, People Operations
Spring FertilityCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in People Operations strategy, employee relations, and performance management while effectively leading teams and influencing senior leadership. Proficient in utilizing workforce insights to drive organizational improvements and enhance employee experiences.
Highest-signal resume keywords
People Operations StrategyEmployee Relations ManagementHRIS ImplementationChange Management LeadershipWorkforce Insights Translation
About the role
Key responsibilities & impact- Lead, coach, and develop People Team managers, creating clear decision rights, accountability, leadership capacity, and a collaborative, high-performing culture
- Serve as a senior People advisor to the Chief People Officer and senior organizational leaders, using workforce insights to shape people strategy and operational priorities
- Own and execute the multi-year People Operations strategy, portfolio priorities, resource recommendations, operating model, and performance measures
- Set service standards, operating rhythms, escalation paths, documentation expectations, metrics, and follow-through across People Operations functions
- Build an employee-centered People Operations model that strengthens trust, service orientation, cross-functional collaboration, and employee experiences
- Represent People Operations in enterprise planning, workforce decisions, organizational changes, budgeting, and resource allocation
- Own enterprise talent and performance practices, including organizational design, workforce and succession planning, talent reviews, leadership development, and retention
- Oversee complex employee relations, investigations, corrective action, accommodations, workforce realignment, and change management
- Direct People Operations and Systems delivery across the employee lifecycle, including HRIS, data integrity, records, employment changes, benefits support, leave and accommodation workflows, reporting, shared inbox management, and coordination
- Advance service delivery through documentation, self-service resources, automation, AI, reporting, and improved handoffs
- Serve as executive escalation point for high-risk employee relations matters and advise on organizational risk and workforce implications
- Establish governance for employee relations, performance documentation, leaves and accommodations, offboarding, employee records, employment changes, and escalations
- Partner with Legal, Compliance, and external employment counsel on complex workforce matters, crisis response, and sensitive employee issues
- Monitor employment requirements and workforce risk, translating implications into policies, controls, guidance, and operational practices
- Build scalable People Operations infrastructure, including dashboards, operating cadences, audit practices, and service-level expectations
- Use workforce, engagement, and operational data to set performance targets and drive improvements in retention, manager effectiveness, service quality, and operational outcomes
- Lead cross-functional initiatives to strengthen systems adoption, simplify workflows, clarify ownership, improve handoffs, and increase efficiency
- Equip managers with practical tools, workforce insights, and coaching to improve leadership, employee growth, collaboration, and team results
Requirements
What you’ll need- Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or related field required
- 10+ years of progressive Human Resources, People Operations, HR Business Partner, or related People leadership experience required
- 3+ years of experience managing managers, leading a People Operations or HR Business Partner function, or overseeing multi-functional People Team operations required
- Experience supporting multi-site, multi-state, field-based, clinical, healthcare, laboratory, operations, or similarly complex employee populations strongly preferred
- Proven experience influencing senior leaders and translating workforce insights into practical people strategies, organizational plans, and business recommendations
- Strong working knowledge of employee relations, performance management, leaves and accommodations, wage and hour considerations, employment law compliance, governance standards, employee lifecycle processes, and HR documentation practices
- Experience leading HRIS, People systems, shared services, benefits administration support, employee data, operational reporting, process improvement, or People Operations infrastructure preferred
- Demonstrated ability to lead change initiatives, improve workflows, establish operating rhythms, and drive accountability across teams
- Strong judgment and experience navigating sensitive, confidential, high-risk, and crisis-related employee matters
- Excellent communication, coaching, stakeholder management, problem-solving, prioritization, and executive partnership skills
- Must reside in and intend to work from one of the following states: Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, New Jersey, Nevada, New York, Oregon, Pennsylvania, Texas, Virginia, or Washington
Benefits
Comp & perks- Competitive medical, dental, and vision plans
- Paid time off to recharge and enjoy personal time
- Access to BetterHelp therapy sessions for mental and emotional wellness
- Commuter benefits
- Discounted rates on home, auto, and pet insurance
- 401(k) with up to a 4% company match
- Comprehensive fertility and parental leave benefits
- Career development opportunities in a fast-growing organization
- Employer-paid life and disability insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Human Resources ManagementPerformance ManagementEmployee Lifecycle ProcessesGovernance StandardsWage and Hour ComplianceOrganizational DesignSuccession PlanningData ReportingProcess ImprovementBenefits Administration
Soft Skills
Excellent CommunicationCoaching SkillsStakeholder ManagementProblem-SolvingPrioritization
Tools & Technologies
HRISPeople SystemsOperational ReportingShared Services
Industry Keywords
Employee RelationsWorkforce Risk ManagementMulti-Site OperationsHealthcare Employee PopulationsOrganizational Development