Operations Review Specialist
State of Florida
Posted: 10/20/2026OracleSQLTFS
Director of Operations – Mental Health Practice
Counseling Works
Posted: 10/20/2026
Supervisor – Central Operations
HonorHealth
Posted: 10/20/2026
Director of Operations
Honestly Clean
Posted: 10/20/2026
Operations Associate – Mandarin Fluency
Annie Aesthetic
Posted: 10/20/2026
Lean and Quality Operations Leader
GE Vernova
Posted: 10/20/2026Lean and Quality Operations Leader
GE Vernova
Posted: 10/20/2026
Transaction Management Ops Analyst
Bank of America
Posted: 10/20/2026Consumer Banking Operations Manager
Bank of America
Posted: 10/20/2026Global Operations Compliance and Operational Risk Manager
Bank of America
Posted: 10/20/2026
Operations Manager – Medical Records Retrieval
Sharecare
Posted: 10/20/2026
Process Improvement Consultant – Financial Services, Facility Construction Program
Turner & Townsend
Posted: 10/20/2026PMP
Director, Enterprise Service Management – Portfolio Operations
Elliot Hospital
Posted: 10/20/2026ITSMPMPServiceNow
Manager, Operations Finance
Tempur Sealy International
Posted: 10/20/2026
Substation Operations Manager
EVS, Inc.
Posted: 10/20/2026Staffing and Operations Manager – Datacenters
GE Vernova
Posted: 10/20/2026PMP
Staffing and Operations Manager – Datacenters
GE Vernova
Posted: 10/20/2026PMP
Senior Service Operations Specialist
Ameriprise Financial Services, LLC
Posted: 10/20/2026
Strategy & Operations Manager, Talent
Duet
Posted: 10/20/2026
Equity and Inclusion Officer – Operations & Policy Analyst 3
Oregon Department of Human Services
Posted: 10/20/2026Transaction Management Ops Analyst
Bank of America
Posted: 10/20/2026Operations Review Specialist
State of FloridaPosted 10/20/2026full-timeTallahassee • Florida • United StatesMid-LevelSenior💰 $47,668 - $52,435 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in quality assurance principles, user acceptance testing, and data analysis while effectively coordinating testing activities and training for stakeholders. Proficient in developing test strategies, managing support requests, and maintaining documentation in compliance with WIC Program regulations.
Highest-signal resume keywords
Quality Assurance PrinciplesUser Acceptance TestingSQL Code DevelopmentTest Plan DevelopmentData Analysis
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Plan QA activities, establish priorities, coordinate testing work, monitor progress, evaluate results, and ensure issues are documented and resolved before implementation
- Lead user acceptance testing with state and local WIC users for system enhancements, defect corrections, reports, interfaces, and releases
- Develop test strategies, scenarios, scripts, test data, and acceptance criteria; facilitate testing sessions and track defects through resolution
- Serve as the first point of contact for operational and system troubleshooting and monitor the WIT inbox
- Review, prioritize, assign, respond to, and track support requests; research and reproduce issues and escalate complex defects
- Write, review, maintain, and execute scripts and structured queries for data validation, issue reproduction, system testing, reconciliation, and reporting
- Review programs, services, procedures, forms, reports, and workflows to identify problems and improvement opportunities
- Develop and maintain operational manuals, desk guides, standard operating procedures, troubleshooting guides, release notes, test procedures, quality standards, and user documentation
- Lead training and knowledge-transfer activities for state and local WIC users
- Coordinate with leadership, users, vendors, information technology staff, and contractors on system changes, incidents, testing, and implementation
- Evaluate data collection and reporting methods, verify data integrity, interpret results, and recommend refinements
- Maintain QA and support records, monitor trends and performance measures, and prepare management summaries or recommendations
- Maintain professional knowledge of WIC policy, QA practices, data analysis, and relevant technologies
- Perform other related duties as required
Requirements
What you’ll need- Valid Driver’s License
- Knowledge of quality assurance and quality improvement principles and techniques
- Knowledge of software development and testing life cycles
- Knowledge of user acceptance, regression, functional, and data-validation testing
- Knowledge of requirements analysis, root-cause analysis, troubleshooting, operational and organizational analysis, and data collection, validation, and analysis
- Knowledge of training and adult-learning practices, documentation and records-management practices, public health administration, and WIC Program regulations, policies, systems, and business processes
- Skill in writing, reviewing, and executing scripts and structured queries
- Skill in developing test plans, test cases, scenarios, test data, and acceptance criteria
- Skill in reproducing and documenting system issues, analyzing data and system outputs, and managing support requests and issue-tracking tools
- Skill in writing manuals, procedures, troubleshooting guides, and training materials
- Ability to lead and coordinate QA, user testing, training, and troubleshooting activities
- Ability to analyze information, identify root causes, develop practical solutions, validate corrective actions, formulate quality standards, and coordinate multiple assignments
- Ability to communicate effectively verbally and in writing and work independently using sound judgment
- Ability to learn and communicate effectively in English, orally and in writing
- Security background check and/or drug screening required
- Preferred: 1–2 years applying software development methodologies such as Agile and Waterfall
- Preferred: 1–2 years using software development repositories such as Team Foundation Server
- Preferred: 2–3 years developing, analyzing, and troubleshooting SQL code (e.g., Oracle SQL/PL-SQL)
- Preferred: 2–3 years organizing and tracking contractually related software releases
- Preferred: 2–3 years troubleshooting end-user software and quickly learning business policy and process
Benefits
Comp & perks- Annual and sick leave benefits
- Nine paid holidays and one personal holiday each year
- State Group Insurance coverage, including health, life, dental, vision, and other supplemental insurance options
- Retirement plan options, including employer contributions
- Flexible Spending Accounts
- Tuition waivers
- Direct deposit
- Veterans’ Preference in employment
- Reasonable accommodation for applicants with disabilities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Test Strategy DevelopmentScript WritingData ValidationIssue TrackingRequirements AnalysisTroubleshootingTest Case DevelopmentDocumentation WritingRegression TestingFunctional Testing
Soft Skills
Effective CommunicationProblem SolvingLeadershipOrganizational SkillsTraining Facilitation
Tools & Technologies
Team Foundation ServerSQLPL-SQLTesting ToolsIssue Tracking Tools
Certifications & Qualifications
Valid Driver’s License
Industry Keywords
WIC Program RegulationsPublic Health AdministrationQuality Improvement TechniquesSoftware Development Life CycleAdult Learning Practices