T-Mobile

Program Manager

• Develop program and project strategies with execution plans for organizational initiatives
• Create and manage project and cross-functional teams across functional groups
• Identify and address cross-project dependencies with program managers and leadership
• Manage program changes, evaluate risks, and assess impacts to maintain program delivery and quality
• Contribute improvements and best practices to enhance program management
• Perform other duties and projects as assigned by business management

Principal Program Manager

Account Executive

• Acquire new small-business accounts with 1–9 employees
• Meet and exceed monthly sales quota objectives
• Prospect, cold-call, network, and generate leads and referrals
• Analyze customer needs and use solution-based selling techniques
• Recommend wireless solutions including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop prospecting, call execution, and relationship-management skills with leadership
• Create effective sales approaches, solutions, and proposals
• Utilize sales-force automation and manage the sales funnel
• Report on sales activities and forecasts
• Travel as required

Account Executive – Business Team Sales

Copywriter

• Lead UX writing across Mint Mobile and Ultra Mobile digital experiences within Full Bars, T-Mobile's in-house agency
• Write and edit UX copy for onboarding, account management, error states, notifications, and other product flows
• Translate complex, technical, or legal information into simple, human language while preserving accuracy
• Support copywriting projects including email campaigns, digital ads, blog posts, and social content
• Present creative copy concepts and rationale to stakeholders during review sessions
• Collaborate with designers, product, and brand teams on content strategies and creative concepts
• Contribute to UX writing resources such as style guides and templates
• Provide guidance and support to junior team members, including onboarding assistance
• Perform other duties and projects assigned by management

UX/UI Copywriter

Sales

• Lead hiring, training, and development of a high-performing outside direct sales team in a specific geographic area
• Create and monitor sales plans to drive success against sales goals
• Increase market share and achieve or exceed targets for subscribers, revenue, and churn
• Meet or exceed the overall sales quota for the assigned region
• Implement key field operational initiatives while maintaining high ethical and procedural standards
• Coordinate and run frequent sales meetings
• Interview, hire, train, and develop Account Executives
• Conduct ongoing mentoring and coaching in the field

Manager, Business Sales

Brand Designer

• Lead Broadband product portfolio strategy and marketing-led roadmap inputs
• Shape customer needs, target segments, value propositions, product narratives, opportunity sizing, and go-to-market strategies
• Track post-launch performance and manage the lifecycle of current products
• Manage, coach, and develop Product Marketing Managers
• Evaluate consumer insights, competitive intelligence, market research, segmentation data, industry trends, and business performance
• Lead hardware and connected-home portfolio strategy, including gateways, mesh, accessories, and bundling
• Partner with Product, Engineering, Supply Chain, Commercial, Pricing, Marketing, Sales, Finance, Operations, Analytics, Insights, and channel teams
• Oversee business cases, financial models, pricing, rate-plan, ARPU, promotional, messaging, launch, and acquisition strategies
• Oversee product marketing outputs and enablement materials, including strategic briefs, positioning documents, launch narratives, presentations, and channel-ready content
• Perform other duties and projects as assigned

Senior Manager, Broadband Product Marketing – Creative & Brand Strategy

• Acquire new accounts within an assigned geographic territory to meet and exceed monthly sales quotas
• Sell T-Mobile products, services, and solutions to underserved markets
• Generate and work leads through prospecting, cold calling, networking, and referrals
• Analyze customer needs and demonstrate the value of T-Mobile products and services using solution-based selling techniques
• Recommend wireless solutions including price plans, data and enhanced services, handsets, and accessories
• Devise creative and effective sales approaches, solutions, and proposals
• Negotiate and close business deals
• Partner with Retail Stores to drive Business Sales results through product and service education and lead conversion
• Utilize sales force automation, funnel management, and prospecting tools
• Manage the sales funnel and report on sales activities and forecasting
• Maintain knowledge of products, services, industry trends, and competitive dynamics
• Participate in product and service training and attend sales meetings

Major Account Executive, SMB Sales

• Generate and work leads in developed and underdeveloped territories through prospecting, cold calling, and networking under sales manager supervision
• Acquire new small-business accounts with 1–9 employees
• Sell products, services, and solutions to gain new business
• Analyze customer needs and use solution-based selling techniques
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop prospecting, call execution, and relationship-management skills with leadership
• Participate in product training and sales meetings
• Create sales approaches, solutions, and proposals
• Utilize sales force automation
• Manage the sales funnel
• Report on sales activities and forecasts
• Meet and exceed monthly sales quota objectives

Account Executive, Business Team Sales

• Bring the T-Mobile brand to life within National Sales partner locations
• Proactively engage a broad range of customers in a high-traffic retail environment
• Use digital tools and solution-based selling techniques to demonstrate T-Mobile products and services
• Identify customer needs and recommend wireless solutions
• Educate customers on self-service tools and the T-Mobile app
• Complete training on the in-store experience, products, processes, systems, and resources
• Review personal results, promotions, and Hub updates to remain Customer Ready
• Partner with nearby store locations to fully onboard customers
• Practice skills, share knowledge, and perform store operations, opening, and closing procedures
• Secure kiosk cabinets and assets, carry keys, and report lost keys or assets
• Follow up with customers, capture referrals, manage Be Back processes, and build relationships
• Perform price overrides for specialty offers specific to National Retail
• Build relationships with nearby leadership and teams to support account setup, device support, and account servicing
• Exceed sales, customer experience, and quality-of-sale performance targets

Mobile Associate, Store-in-Store – Retail Sales

Technician

• Provide technical support to resolve network performance issues and contribute to outage resolution
• Manage smaller projects or project segments and provide accurate status and progress updates
• Identify and recommend maintenance and repair process improvements to senior staff and management
• Assist in developing job aids, scopes of work, and procedural documentation with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Maintain and improve network performance and reliability
• Support radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services
• Perform other duties and projects as assigned by business management
• Travel within the market

Field Technician

• Acquire new small and medium-sized business accounts with 10–299 employees
• Meet and exceed monthly sales quota objectives
• Sell T-Mobile products, services, and solutions
• Prospect, cold-call, network, and generate leads and referrals under sales manager supervision
• Analyze customer needs and use solution-based selling techniques
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop prospecting, call execution, and relationship management skills with leadership
• Create effective sales approaches, solutions, and proposals
• Utilize sales force automation and manage the sales funnel
• Report on sales activities and forecasts

Account Executive, SMB Team Sales

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions
• Use digital tools to demonstrate network coverage, service plans, and product features
• Complete required training on retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and team initiatives
• Perform other duties and projects as assigned by business management
• Support retail operations, customer engagement, technology demonstrations, service plan recommendations, and customer relationship development

Mobile Associate, Retail Sales, Bilingual Spanish Preferred

• Generate and work leads in developed and underdeveloped territories through prospecting, cold calling, and networking under sales manager supervision
• Sell wireless solutions, including price plans, data services, handsets, and accessories, based on customer needs
• Recommend solutions and demonstrate T-Mobile’s value
• Negotiate and close deals
• Develop skills in prospecting, call execution, and relationship management with leadership
• Participate in product training and sales meetings
• Create effective sales approaches, solutions, and proposals
• Utilize sales force automation
• Manage the sales funnel
• Report on sales activities and forecasts
• Acquire new small and medium-sized business accounts
• Meet and exceed monthly sales quota objectives

• Generate and work leads through prospecting, cold calling, and networking under sales manager supervision
• Acquire new business within an assigned geographic territory
• Achieve and surpass monthly sales targets
• Identify customer needs and use solution-based selling to demonstrate T-Mobile’s value
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop skills in prospecting, call execution, and relationship management with leadership
• Participate in product training and sales meetings
• Create effective sales approaches, solutions, and proposals
• Utilize sales force automation
• Manage the sales funnel and report on sales activities and forecasts
• Maintain and grow the customer base within a territory model

Account Executive, Business Sales

Support Engineer

• Design and execute Business Value Testing frameworks to validate IT enabling platform performance against defined KPIs
• Analyze testing results and deliver actionable recommendations
• Collaborate with Product Managers to define acceptance criteria and success benchmarks for new features and offerings
• Collaborate with IT, Vendor, and QA teams to triage testing issues and drive timely resolution
• Ensure offers, ordering, billing, fulfillment, and UI/UX platform capabilities are delivered with high quality and comply with product requirements across SMB, Enterprise, and FED/SLED segments
• Provide technical support across TFB business opportunities for customer integration and implementation
• Analyze customer business needs and present tailored technical product proposals for integration with customer systems and equipment
• Resolve Tier 3 and above customer-impacting issues
• Act as a TPM to manage issue and defect lifecycles from identification through technical resolution and production implementation
• Maintain and improve the reliability of advanced wireless network products and services
• Provide technical leadership, guidance, and innovative solutions to internal teams and external partners

Senior Engineer, Advanced Enterprise Product Support Engineering

• Design and execute Business Value Testing (BVT) frameworks to validate IT enabling platform performance against defined KPIs
• Analyze testing results and deliver actionable recommendations
• Collaborate with Product Managers to define acceptance criteria and success benchmarks for new features and offerings
• Partner with IT, Vendor, and QA teams to triage testing issues and drive timely resolution
• Ensure platform capabilities including offers, ordering, billing, fulfillment, and UI/UX experience are high quality and compliant with product requirements across SMB, Enterprise, and FED/SLED segments
• Provide technical support across TFB business opportunities for customer integration and implementation
• Analyze customer business needs and present tailored technical product proposals for integration with customer systems and equipment
• Resolve Tier 3 and above customer-impacting issues
• Act as a TPM to manage issues and defects from identification through technical resolution and production implementation
• Maintain and improve the reliability of advanced wireless network products and services
• Provide technical leadership, guidance, and innovative solutions to internal teams and external partners