T-Mobile

Business Intelligence Developer

• Support business intelligence needs using data from sources such as AWS Redshift, Azure, and Databricks
• Guide data strategy across multiple touch points, including third-party data acquisition and integration
• Engage early in enterprise projects to define reporting requirements and incorporate them into system design
• Develop holistic dashboards combining diverse data sets for senior management presentations
• Drive insights from data to create strategies that improve customer experience and business performance
• Present analysis and strategic recommendations to senior management through verbal and written communication
• Lead the design and development of reporting structures and interfaces
• Administer standardized reports for cross-functional use
• Present advanced business insights and findings through data visualizations to leadership, technology, business, and finance audiences

Principal Business Intelligence Analyst, Broadband

Account Executive

• Generate and work leads in developed and underdeveloped territories through prospecting, cold calling, and networking under sales manager supervision
• Sell wireless solutions, including price plans, data services, handsets, and accessories, to demonstrate T-Mobile’s value
• Recommend solutions based on customer needs
• Negotiate and close deals
• Develop skills in prospecting, call execution, and relationship management with leadership
• Participate in product training and sales meetings
• Create effective sales approaches, solutions, and proposals
• Use sales force automation
• Manage the sales funnel
• Report on sales activities and forecasts
• Acquire new small and medium-sized business accounts with 10–299 employees
• Meet and exceed monthly sales quota objectives

Account Executive, SMB Team Sales

• Generate and work leads in developed and underdeveloped territories through prospecting, cold calling, and networking under sales manager supervision
• Acquire new small-business accounts with 1–9 employees
• Sell T-Mobile products, services, and solutions
• Analyze customer needs and use solution-based selling techniques
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop prospecting, call execution, and relationship-management skills with leadership
• Participate in product training and sales meetings
• Create sales approaches, solutions, and proposals
• Utilize sales force automation
• Manage the sales funnel
• Report on sales activities and forecasts
• Meet and exceed monthly sales quota objectives

Account Executive, Business Team Sales

Technician

• Provide technical support to resolve network performance issues and contribute to outage resolution efforts
• Manage smaller projects or project segments and deliver accurate status and progress updates
• Identify and recommend process improvements related to maintenance and repair activities
• Assist in developing job aids, scopes of work, and procedural documentation with senior technicians
• Complete required training to maintain current knowledge of systems, products, and organizational standards
• Perform other duties and projects as assigned by business management
• Maintain and improve network performance and reliability across Queens, New York sites
• Provide technical support, project management, and operational support in a hands-on field role

Field Technician

Solutions Engineer

• Support small and medium business sales teams in-market to drive solution adoption and customer engagement
• Participate in customer meetings to provide technical consultation and solution guidance
• Facilitate wireless network coverage analysis and review to optimize customer solutions
• Assist with processing in-building coverage requests to improve network accessibility
• Maintain expert-level knowledge of wireless devices, network technologies, and value-added solutions to support sales efforts
• Perform other duties and projects as assigned by business management

Solutions Engineer, SMB

• Develop customer relationships to sell T-Mobile products and services
• Prospect, cold-call, network, and generate leads and referrals
• Manage a new-business portfolio and identify customer needs
• Match business needs to the T-Mobile for Business product portfolio
• Drive new-logo growth in underserved territories
• Connect with executives to sell technology solutions
• Meet and exceed monthly sales quota objectives
• Acquire and grow an assigned module of targeted mid-sized prospects and base customers
• Analyze customer needs and use solution-based selling techniques
• Tailor recommendations, negotiate, and close business
• Develop and execute strategies for penetrating new markets and deepening customer relationships
• Use sales-force automation, funnel-management, and prospecting tools
• Manage the sales funnel and report on sales activities and forecasting
• Develop prospecting, call-execution, and relationship-management skills
• Participate in product and service training and sales meetings
• Maintain knowledge of products, services, industry trends, and competitive dynamics

Major Account Executive, Mid-Market Sales

Sales

• Lead the Direct to Consumer team at T-Mobile
• Strategically plan and lead execution of the D2C mission
• Recruit, train and engage a high-performing D2C sales team
• Coach team members and third-party vendors to enhance performance
• Develop and implement strategies to achieve sales targets and grow market share
• Analyze market trends and competitive intelligence to identify opportunities
• Manage the sales budget and allocate resources to maximize ROI
• Collaborate with local sales channels to align initiatives with business goals
• Facilitate ongoing training on products and trends
• Implement sales models with third-party vendors to ensure exceptional customer experience
• Work with T-Mobile Care teams to leverage digital assets for service and sales opportunities
• Cultivate customer and community relationships through proactive communication
• Oversee initiatives focused on long-term customer value, loyalty and Broadband sales growth
• Address sales-process and post-sale-support pain points cross-functionally
• Hold third-party vendors accountable to contractual standards
• Set team performance goals and continuously monitor and coach against them
• Prepare reports on sales performance, market trends and customer feedback
• Analyze multiple data sources to drive decisions and improve sales strategy
• Perform departmental and cross-functional projects and other assigned duties

Senior Manager, D2C Sales

• Proactively engage a broad range of customers in a high-traffic retail environment
• Use digital tools and communicate effectively with customers
• Educate customers and showcase T-Mobile warehouse/club member benefits
• Complete training on the T-Mobile store-in-store experience, products, processes, systems, and reference resources
• Practice skills, share knowledge, and perform store operations
• Provide excellent, friendly, and engaging customer experiences
• Establish rapport, trust, and loyalty with customers
• Proactively attract potential customers to drive sales activity
• Follow up with customers
• Collect referrals
• Handle Be Back processes
• Build relationships with new and existing customers
• Promote to the Mobile Expert role after completing training

Mobile Associate, Retail Sales

• Engage proactively with a broad range of customers in a high-traffic retail environment
• Use digital tools and communicate effectively with customers
• Educate customers and showcase T-Mobile warehouse/club member benefits
• Complete training on the store-in-store experience, products, processes, systems, and reference resources
• Practice skills, share knowledge, and perform store operations
• Provide excellent, friendly, and engaging customer experiences
• Build rapport, trust, and loyalty with customers
• Proactively attract potential customers to drive sales activity
• Follow up with customers and collect referrals
• Handle Be Back processes
• Form relationships with new and existing customers

Mobile Associate – Retail Sales

Associate

• Engage proactively with a broad range of customers in a high-traffic retail environment
• Use digital tools to communicate effectively and educate customers
• Showcase the value of T-Mobile warehouse/club member benefits
• Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources
• Practice skills, share knowledge, and perform store operations
• Provide friendly, personalized customer service and build rapport, trust, and loyalty
• Attract potential customers to drive sales activity
• Follow up with customers and collect referrals
• Handle Be Back processes
• Build relationships with new and existing customers
• Progress to the Mobile Expert role after completing training within the first 90 days

Mobile Associate, Store-in-Store

• Generate and work leads through prospecting, cold calling, and networking under sales manager supervision
• Acquire new business within an assigned geographic territory
• Achieve and surpass monthly sales targets
• Identify customer needs and use solution-based selling to demonstrate T-Mobile’s value
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop skills in prospecting, call execution, and relationship management with leadership
• Participate in product training and sales meetings
• Create effective sales approaches, solutions, and proposals
• Utilize sales force automation, manage the sales funnel, and report on sales activities and forecasts
• Maintain and grow the customer base within a territory model
• Build customer relationships and sell T-Mobile products and services to small businesses with 1–9 employees

• Generate leads and acquire new mid-market business accounts with 300 to 999 employees through prospecting, cold calling, and networking
• Develop and implement market strategies to penetrate new territories and strengthen existing customer relationships using sales tools and funnel management
• Enhance sales skills and product knowledge through continuous learning, training participation, and staying informed on industry trends
• Measure results and communicate progress and insights to leaders
• Perform other duties and projects as assigned by business management
• Drive revenue growth by acquiring and expanding mid-sized business accounts
• Manage a portfolio of new business and align solutions with customer needs
• Engage executive-level decision makers and deliver tailored solutions
• Meet sales quotas, grow the customer base, and maintain strategic partnerships