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The Aqua Life Swim AcademyCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while effectively managing client interactions and inquiries. Proficient in utilizing CRM systems and Google Workspace to ensure accurate documentation and a seamless client experience.
Highest-signal resume keywords
Verbal Communication SkillsWritten Communication SkillsCRM ExperienceGoogle Workspace ProficiencyClient Care Experience
About the role
Key responsibilities & impact- Handle a high volume of outbound/inbound calls, emails, and online inquiries
- Speak with clients, assess needs, and recommend appropriate swim programs
- Convert inquiries into registrations in a clear and professional manner
- Follow up on incomplete registrations and warm leads
- Manage client accounts, schedule changes, and general questions
- Accurately document interactions in GoHighLevel and Google Workspace
- Work closely with operations to ensure a smooth client experience
Requirements
What you’ll need- Very strong verbal and written communication skills
- Experience in call-center, client care, or sales roles (preferred)
- Comfort handling back-to-back calls and inquiries
- Attention to detail and accurate data entry
- Ability to work Sunday–Thursday | 9:00 AM–5:00 PM
- Ability to handle a high volume of outbound/inbound calls, emails, and online inquiries
- Ability to use CRM and Google Workspace
- Ability to multitask and stay focused under pressure
- Dependable, punctual, and accountable
Benefits
Comp & perks- Meaningful work helping families access life-saving swim skills
- Warm inbound inquiries (no cold calling)
- Clear systems, scripts, and support
- Professional, respectful, and fast-paced team environment
- Fully remote role with consistent hours
- Opportunity for advancement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryClient Account ManagementRegistration ConversionCall HandlingInquiry Management
Soft Skills
Attention to DetailMultitaskingDependabilityPunctualityAccountability
Tools & Technologies
GoHighLevelGoogle Workspace
Industry Keywords
Call Center ExperienceClient CareSales RolesOutbound CallsInbound Calls