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Canna CabanaCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on effective communication and conflict resolution. Possesses knowledge of cannabis products and compliance with health and safety regulations.
Highest-signal resume keywords
SellSafe CertificationCustomer Service ExperienceExcellent Communication SkillsInventory ManagementAttention to Detail
About the role
Key responsibilities & impact- Greet customers and discuss type, quality, and quantity of merchandise or services required
- Maintain a high level of product and service knowledge
- Replace used stock, rotate current stock, and ensure satisfactory inventory levels
- Participate in merchandising and promotional activities for accessories
- Ensure store conditions are consistently upheld to established standards
- Adapt communication style in order to deliver information effectively to a range of individuals
- Maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner
- Attempt to calm irate customers by explaining the situation while attempting to resolve the issue
- Take orders from customers and prepare products for purchase
- Ensure that customers are satisfied with the issue resolution and resolution process
- Assist with display of merchandise
- Assist with inventory management
- Ensure accuracy in all transactions, inventory, and procedures
- Participate in store maintenance and general housekeeping
- Prepare merchandise for purchase
- Work in partnership with management and other employees to maximize store sales and in-store presence
- Answer external and internal phone calls and transfer calls appropriately
- Ensure health, safety, and security regulations and required standards are met
- Work any shift depending on store operation
- ID customers as required by Cannabis Retail Store Handbook
- Abide by company policies and procedures as directed by Store/Assistant Managers
Requirements
What you’ll need- Must have valid SellSafe Certification
- Post Secondary degree / diploma preferred
- A valid First Aid certification is considered an asset
- Ability to work any shift based on business needs, Monday to Sunday
- Ability to work nights, holidays and weekends and different locations
- Experience in sales and customer service preferred
- Excellent written and verbal communication skills
- Team player mentality
- Ability to compute basic mathematical problems
- Attention to detail
- Passion and excitement for cannabis and all of its derivatives
- Desire to educate customers and the community about the benefits associated with cannabis use without giving medical advise
Benefits
Comp & perks- Significant opportunity for growth, experience and learning
- Unlimited bonus earning potential
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory ManagementBasic Mathematical ComputationMerchandisingProduct PreparationSales Techniques
Soft Skills
Team Player MentalityProfessionalismTact and DiplomacyAdaptabilityConflict Resolution
Certifications & Qualifications
SellSafe CertificationFirst Aid Certification
Industry Keywords
Cannabis RetailHealth and Safety RegulationsCustomer EducationProduct KnowledgeStore Maintenance