Thomson Reuters

General

• Coordinate the day-to-day running of the TrustLaw pro bono service
• Review and screen pro bono requests for eligibility and complexity
• Liaise with clients to obtain further information
• Manage scoping calls with the TrustLaw team
• Cross-check posted requests and send weekly legal network-wide communications
• Coordinate connections between legal providers and pro bono clients
• Liaise with firms regarding offers and screen offers for eligibility criteria
• Support in-house-law firm collaborative offers
• Connect complex research projects with multiple legal teams and troubleshoot connection issues
• Liaise with TrustLaw members and respond to queries about the service, offerings, and TrustLaw Portal
• Monitor and manage shared mailboxes, calendars, and team filing systems
• Maintain Salesforce accounts and project records, report metrics, and track pro bono project and connection status
• Coordinate guidance updates and support day-to-day administration of the TrustLaw Portal
• Assist with Salesforce dashboards, metrics, and reporting queries
• Coordinate team meetings, global internal team events, and team inductions/system setup
• Coordinate financial reporting and administration, including support for donor engagement with the TrustLaw Giving Programme
• Coordinate impact-reporting initiatives, including annual Fees & Hours outreach and donor-report data gathering
• Support the global Access to Law team with administrative tasks
• Support webinars, workshops, network engagement activities, and other TrustLaw events

Programme Coordinator

Account Specialist

• Support the growth and retention of Thomson Reuters' corporate customer portfolio
• Partner with Account Executives and Account Managers on renewals, upsell and cross-sell opportunities, and customer relationships
• Own and coordinate renewal processes for assigned accounts
• Manage a portfolio of 200+ customer accounts
• Engage customers through virtual sales channels and use customer insights to position relevant solutions
• Close assigned renewal and upsell opportunities within a defined geography or pooled resource model
• Support territory and account-growth plans focused on retention, expansion, and revenue growth
• Serve as a key customer contact for sales, renewals, and support-related inquiries
• Prepare and send quotes, contracts, renewal documentation, and other commercial materials
• Use customer data, account insights, and sales intelligence to prioritize opportunities and guide conversations
• Manage opportunities and renewal activity in Salesforce and maintain accurate CRM records
• Nurture non-digital opportunities requiring consultative or high-touch sales approaches
• Collaborate with sales, customer success, operations, and management teams

Account Specialist – Corporates

Sales

• Drive and support sales for Legal Co Counsel by partnering with Sales in discovery, solution positioning, value confirmation, and close
• Maintain knowledge of legal services buying dynamics, trends, and competitive landscape
• Translate market and competitive insights into actionable deal strategy
• Develop and deliver go-to-market enablement materials, including talk tracks, competitive intelligence, discovery questions, and playbooks
• Provide ongoing deal support for the Thomson Reuters Legal Co Counsel product line
• Participate in customer meetings as a Legal Co Counsel subject matter expert
• Conduct needs assessments, align requirements, and present tailored solutions with Sales and Solutions Consulting
• Collaborate with Product, Product Marketing, Partnerships & Alliances, and Enablement
• Share field feedback and strengthen messaging, sales plays, and customer outcomes
• Support development of customer success stories and case studies demonstrating Legal Co Counsel value and accelerating adoption

Senior Sales Specialist

AI Engineer

• Lead highly complex technical and customer engagements from discovery through production delivery
• Architect, build, and deploy production AI solutions within customer and enterprise environments
• Write production code regularly and review work of Senior, Staff, and Forward Deployed Engineers
• Provide technical direction across complex AI, software architecture, integration, security, and deployment decisions
• Work directly with customers to understand their technical environments, constraints, and business needs
• Partner with Product and Engineering to translate customer learnings into scalable product capabilities
• Identify patterns across client engagements and recommend improvements to the core CoCounsel platform
• Guide engineers through complex technical challenges through hands-on development, architecture reviews, mentoring, and technical leadership
• Influence technical strategy across Forward Deployed Engineering and related product and engineering teams
• Evaluate technologies and approaches that improve AI delivery, reliability, scalability, and customer outcomes
• Communicate complex technical decisions to engineering teams, product leaders, executives, and customer stakeholders
• Serve as a senior technical representative for Thomson Reuters in high-impact customer engagements

Principal Software Engineer – AI, CoCounsel FDE

Customer Support

• Redesign the end-to-end customer journey and identify opportunities for simplification
• Design onboarding models by customer profile, with playbooks and activation milestones
• Create a structured post-implementation listening process, including recurring interviews and surveys
• Bring insights to Customer Success, Support, Product, and Sales
• Translate the voice of the customer into a value narrative for each law firm profile
• Support Product Marketing and Sales with positioning materials and segment-specific kits
• Structure the Customer Success services portfolio
• Create a legal innovation community and engage customers as participants and ambassadors
• Turn insights into case studies, benchmarks, and market content
• Bring the customer perspective into product decisions

Customer Experience Manager – Strategy

Procurement

• Support negotiations for Software, Technology Services, Infrastructure, and Hardware agreements, including pricing, licensing models, SLAs, liability, data protection, and renewal terms
• Manage a portfolio of IT vendor contracts and renewals
• Analyze spend, contracts, suppliers, and market conditions to inform sourcing strategies
• Collaborate with Legal, Privacy, Information Security, Finance, and business stakeholders on contractual documents
• Contribute to sourcing methodologies, technical capabilities, standards, processes, and systems improvement
• Identify sourcing opportunities and maintain a pipeline supporting category leads and business stakeholders
• Monitor supplier performance, licensing utilization, contractual commitments, and renewal timelines
• Build knowledge of technology sourcing categories and internal IT and procurement functions
• Understand business needs, assess sourcing requirements, and recommend solutions
• Analyze sourcing issues and propose practical solutions
• Build relationships with suppliers and internal stakeholders
• Support improvement of IT sourcing, vendor-management, project-management, and procurement operations

Technology Sourcing Analyst

• Identify and develop new business opportunities for Westlaw and CoCounsel within the government sector
• Prospect and identify mid-contract and new sales opportunities in the public sector
• Research key decision-makers and influencers within target agencies
• Develop understanding of Westlaw and CoCounsel capabilities and tailor sales pitches to government agencies
• Develop and execute strategic sales plans to penetrate accounts within and outside the normal buying process
• Collaborate in a team environment to progress and close sales
• Meet and exceed monthly and annual sales targets
• Maintain accurate sales pipeline and forecast reports
• Stay informed about market trends, competition, and industry best practices
• Conduct live demonstrations within the platform

Sales Specialist, Government

• Partner directly with customers and internal stakeholders to understand business and technical problems and translate them into scalable AI solutions
• Architect, build, and deliver production-grade AI applications and services
• Develop solutions leveraging LLMs, RAG, agentic workflows, evaluation frameworks, and enterprise integrations
• Design secure, scalable architectures integrating customer-owned and Thomson Reuters infrastructure
• Contribute hands-on to software development, APIs, services, deployment, and production operations
• Build reusable technical components, patterns, and frameworks supporting multiple customer engagements
• Establish observability, monitoring, evaluation, MLOps/LLMOps, security, and governance practices
• Participate in technical design reviews and mentor engineers on architecture and implementation
• Work across engineering, product, and customer-facing teams from problem discovery through production deployment

Staff Software Engineer / Architect - AI, CoCounsel FDE

Engineer

• Provide senior, third-line support for Microsoft 365, Copilot, and AI productivity tools
• Own complex incidents from investigation through permanent resolution
• Configure, administer, troubleshoot, and manage the lifecycle of Exchange Online, Teams, SharePoint, OneDrive, and broader Microsoft 365 services
• Support and manage Microsoft Copilot and internal AI tooling
• Diagnose and resolve identity, licensing, policy, and integration issues
• Resolve complex cross-service escalations end to end
• Provide technical guidance to L1 and L2 support teams
• Conduct root-cause analysis and drive recurring incidents to permanent resolution
• Maintain knowledge articles, runbooks, and support documentation
• Build automation with PowerShell, Microsoft Graph, Microsoft Power Platform, and equivalent tools
• Design and deliver AI-enabled support and self-service capabilities
• Partner with endpoint and identity teams on Intune, modern management, and cross-domain issues
• Support adoption, governance, reliability, and measurable employee outcomes for AI productivity tools
• Explain technical resolutions to non-technical users and determine tactical versus permanent engineering solutions

Senior Workplace Engineer – Microsoft 365

Full-stack Engineer

• Deliver testing solutions for a single product and/or participate in complex projects
• Lead straightforward projects that are not complex in nature
• Monitor and fine tune automation framework capabilities
• Drive innovative automated testing solutions focused on the customer
• Detect, highlight, and track bugs
• Perform activities according to quality criteria
• Operate with moderate guidance and direction
• Engage with cross-functional teams to execute projects
• Identify risks and ensure they are addressed
• Establish and maintain ongoing relationships with key customers
• Understand markets served, products, customers, and business rules
• Align QA Engineering work with product strategy and objectives
• Address routine objections and concerns, escalating when needed
• Create operating mechanisms to ensure all project-team voices are heard
• Identify opportunities to improve business and processes
• Communicate information clearly across mediums and audiences
• Assist colleagues and junior QA Engineers by solving problems, providing technical guidance, training, and mentoring
• Participate collaboratively in meetings, processes, and agile ceremonies

Software Engineer I

Platform Engineer

• Design, develop, and evolve next-generation cloud-native platforms
• Contribute to technical strategy and champion engineering excellence
• Build scalable, reliable, secure, and cost-effective infrastructure for product development teams
• Launch backend services powering generative AI agents and orchestration systems into production
• Collaborate with AI/ML engineers, frontend developers, product managers, and SREs
• Build AI-native products for tax, accounting, and audit professionals
• Build and maintain golden-path reference implementations for automated build, test, and deploy workflows
• Design, implement, and manage CI/CD pipelines using GitHub Actions, Playwright, and Snyk
• Develop Go command-line tools and services to streamline developer workflows
• Establish and improve DORA metrics, including deployment frequency and change failure rate
• Lead production infrastructure design and implementation using Kubernetes, Vercel, AWS, GCP, and AI platforms
• Establish and enforce platform security practices using multi-cloud strategies and CNCF solutions
• Design and implement monitoring, logging, and alerting using Datadog and LLM observability tools
• Set up processes and documentation supporting 150+ product managers, researchers, and engineers
• Align product, development, and operations teams on business objectives
• Mentor team members and influence architectural decisions
• Foster experimentation and continuous improvement in AI technologies and methodologies
• Monitor industry trends and advocate for relevant cloud, platform engineering, and SRE practices

Staff Platform Engineer

Manager

• Transform launch strategy into detailed executable plans with timelines, workstreams, milestones, and deliverables
• Define, assign, and track work across every function
• Serve as the communication and alignment hub for the innovation leadership group
• Translate between Product, Engineering, Marketing, Sales, Finance, Customer Success, and Operations
• Hold the cross-functional system accountable to shared clarity and deadlines
• Map dependencies, sequence work, surface risks, escalate and resolve blockers, and follow through to closure
• Maintain a live view of launch status and milestone progress
• Own the launch operating rhythm, including weekly workstream meetings, cross-functional syncs, and readiness reviews
• Track launch readiness components including sales enablement, marketing content, pricing and packaging, onboarding, and support
• Drive post-launch stabilization by monitoring early adoption, gathering feedback, closing gaps, and maintaining visibility into results
• Contribute analysis, research, and dependency mapping for new growth initiatives
• Help shape commercialization approaches and launch models
• Support executive reviews, steering committees, and investment discussions

Innovation Delivery Manager

• Lead the design and delivery of complex, large-scale software solutions
• Own end-to-end delivery for key products or programs
• Drive technical strategy, architecture, execution, and technical outcomes
• Solve ambiguous, high-impact problems and define design approaches
• Lead cross-functional teams and mentor engineers
• Establish best practices in coding, design patterns, and system design
• Leverage AI/ML and Generative AI to drive innovation
• Ensure scalability, security, and operational excellence
• Plan projects, estimate work, engage stakeholders, and drive continuous improvement
• Maintain ownership of product vision and delivery timelines

Lead Software Engineer

Editor

• Lead and unify Reuters’ audience development strategy across social media, newsletters, search, community and audience insights
• Build relationships with editors, journalists and newsroom leaders to embed audience considerations in coverage plans and digital storytelling
• Use audience data, performance insights and reader behavior to inform editorial decisions and advise newsroom leaders
• Manage, mentor and develop a global team of editors, strategists and platform specialists
• Oversee newsletter strategy, optimization and segmentation
• Shape community engagement around major coverage, live journalism and Reuters events, including Reuters NEXT
• Partner with editorial, product, visuals, video, audio and commercial teams to create cohesive audience experiences
• Lead search engine optimization strategy in the AI age
• Encourage responsible experimentation with emerging platforms, formats and artificial intelligence while safeguarding Reuters’ journalistic standards

Global Audience Editor

Business Analyst

• Architect, develop, implement, and maintain scalable threat detection logic across SIEM, EDR, cloud-native security platforms, and enterprise security data sources
• Design and tune detection content for emerging threats, suspicious activity, adversary behaviors, and indicators of compromise while minimizing false positives and alert fatigue
• Map detections to the MITRE ATT&CK framework to assess defensive coverage, identify detection gaps, and prioritize improvements
• Operationalize threat intelligence into actionable detection and monitoring strategies
• Collaborate with Threat Intelligence, Incident Response, Security Operations, and Security Engineering teams to validate detection effectiveness and improve response workflows
• Analyze security logs, alerts, telemetry, and behavioral data to identify patterns, anomalies, and potential malicious activity
• Lead detection workflows, enrichment pipelines, and automation to improve investigation speed, alert context, and analyst efficiency
• Use AI-enabled security tools responsibly for detection development, alert triage, threat research, documentation, and hypothesis generation, validating outputs before operational use
• Evaluate detection performance through analytics, testing, threat simulations, incident findings, red team results, and operational metrics
• Incorporate incident, threat hunt, vulnerability intelligence, vendor, and adversary research findings into detection strategies
• Partner with Incident Response teams to investigate detection gaps, validate alerts, improve escalation criteria, and strengthen containment and remediation workflows
• Develop and maintain documentation for detection logic, data sources, use cases, tuning decisions, investigation procedures, and coverage assessments
• Mentor junior detection engineers and analysts
• Contribute to the strategic direction, operational maturity, and roadmap of the Threat Detection program
• Participate in cross-functional security initiatives, design reviews, and operational-readiness discussions