Thomson Reuters

Director

• Own the strategic direction of US and Canada benefit programs, including retirement, health and welfare, wellbeing and ancillary programs
• Lead benefits managers and analysts across the US and Canada
• Assess and propose the global benefits strategy and agenda with the Director, International Benefits
• Drive design, implementation and delivery of competitive, innovative and cost-efficient benefit programs
• Improve employee understanding and use of benefits and wellbeing programs
• Drive vendor improvement, process simplification, automation and best-in-class platform experiences
• Lead strategic vendor contract negotiations with Sourcing and brokers
• Lead plan redesigns, vendor implementations, M&A and divestitures, outsourcing and defined benefit de-risking projects
• Ensure North America programs support the global wellbeing strategy and Reward agenda
• Build relationships with business partners, senior leadership and corporate functions
• Manage team direction, performance, development, compensation recommendations and resource allocation
• Coach the team on plan design, vendor management and financial analysis
• Oversee IBNR, fringe and benefits and retirement budgets and cost centers
• Develop benefit pricing strategies and recommendations for senior leadership
• Identify cost savings and avoidance opportunities
• Manage invoice approvals within applicable thresholds
• Oversee plan compliance and governance, internal controls and audit requirements
• Serve as a plan fiduciary and on relevant retirement, investment, pension, ERISA appeal and severance committees
• Lead North America benefits communications strategy and employee engagement
• Develop data-driven proposals, benchmarking and reporting on market trends and competitor practices
• Build business cases and write papers for Committees and the Board
• Support HR M&A due diligence, contracting and integration for North America transactions
• Sponsor cross-team initiatives involving process design, benefits systems, tooling, reporting standards and vendor governance
• Take on additional duties and special projects for the Reward team

Director – North America Benefits

Executive Assistant

• Provide operational and administrative support to the Corporate Strategy (M&A) team and VP, Enterprise Strategy
• Report to the Head of Corporate Strategy, M&A
• Support complex scheduling, project management, and information requests
• Process expenses, invoices, and outside services costs
• Coordinate meetings and events
• Track information requests and collate presentations
• Use Microsoft Office 365, Workday, and Travel & Expense systems
• Identify, research, and resolve complex problems and issues
• Build relationships with internal administrative professionals to determine solutions
• Interact with senior management and administrative support staff
• Compose and prepare reports and correspondence, including proofreading
• Maintain and prioritize calendars and redirect informational inquiries
• Prepare domestic and international itineraries and travel arrangements
• Manage projects and support management-led meetings and events
• Execute special projects, ad-hoc requests, and other assigned duties

Executive Assistant – M&A

• Provide executive support by managing complex calendars, coordinating meetings, screening communications, and anticipating senior leaders’ needs
• Arrange domestic and international travel, including flights, accommodations, transportation, visas, and itineraries
• Prepare, edit, and format confidential documents, reports, correspondence, and executive presentations
• Maintain organized records, files, and shared repositories with accuracy, confidentiality, and version control
• Partner with Finance on expense management, budget tracking, purchase requisitions, forecasting inputs, and reporting
• Coordinate conferences, team events, town halls, offsites, and client meetings, including logistics, vendors, communications, and materials
• Serve as a key contact for internal teams, senior stakeholders, clients, and vendors
• Train and support administrative team members
• Improve workflows and administrative processes
• Coordinate projects by tracking timelines, action items, follow-ups, and risks
• Use AI tools and digital productivity solutions to streamline workflows, support research and content creation, scheduling, and operations
• Handle sensitive and confidential information professionally
• Manage multiple priorities while maintaining accuracy and attention to detail

Account Executive

• Manage a portfolio of existing customer accounts across the country
• Preserve revenue and maximize incremental sales opportunities inside and outside the renewal window
• Meet monthly sales and renewal targets
• Validate customer needs, shape product plans, and drive deals to close
• Support development and execution of territory growth strategies with the partner AE
• Forecast sales weekly and maintain a clean SFDC pipeline
• Conduct demonstrations to introduce and position new products and solutions
• Monitor upcoming anniversary customers and identify at-risk accounts
• Identify account triggers, run analytics reports, follow mitigation plans, and drive customer success
• Secure long-term revenue by targeting multi-year contract goals
• Leverage digital tools to drive automated and scalable customer interactions
• Establish and maintain customer satisfaction
• Communicate and work with partners to resolve unique customer issues

Client Executive, Government

Marketing

• Design, deploy, and optimize marketing automation workflows using Oracle Eloqua
• Support delivery of email campaigns, landing pages, forms, audience segmentation, personalization, tracking, and automation workflows
• Manage audience segmentation, suppression processes, consent, and preference management
• Perform quality assurance across emails, landing pages, forms, segmentation, tracking, personalization, and automation workflows
• Collaborate with digital strategists, analysts, marketers, event marketing teams, marketing operations specialists, and external vendors
• Support campaign analysis, including A/B testing, data review, and recommendations to improve engagement and results
• Use Oracle Eloqua, Salesforce CRM, and third-party vendors and platforms
• Maintain process discipline and implement best practices for marketing automation, campaign execution, and data management
• Contribute to a structured, innovative, and continuous-improvement-focused marketing operations environment

Marketing Operation Agent – Eloqua

Sales

• Retain and grow the existing account base and acquire new accounts within the assigned territory
• Manage a client base of approximately 800+ accounts in 1–10 attorney firms
• Network and partner with customers by phone and in person to build confidence and develop win/win solutions
• Identify additional sales opportunities and navigate customer organizations
• Manage territory priorities, requirements, renewals, and sales opportunities
• Build trust and confidence with users, key contacts, managers, and executives at customer sites
• Collaborate with internal team partners to achieve goals
• Maintain deep knowledge of Thomson Reuters products, the legal profession, and legal publishing industry
• Attain monthly sales and renewal targets and quotas through customer visits and phone meetings
• Demonstrate Small Law products to customers
• Obtain and provide territory market intelligence and penetration information
• Assist with customer-related issues, including collections and complaints
• Complete weekly sales performance reports and Salesforce.com reporting accurately and on time
• Attend sales meetings and conventions as required

Senior Sales Executive, Small Law

Sales Development Rep

• Lead, coach, and develop a high-performing Sales Development Representative team
• Establish accountability against monthly appointment targets and improve team performance
• Monitor results and implement action plans for appointment generation, activity levels, conversion rates, and productivity
• Conduct performance-management conversations, one-on-one meetings, coaching sessions, and appointment reviews
• Create personalized sales plans, measurable goals, and accountability structures for team members
• Provide weekly updates on performance, achievements, challenges, pipeline activity, and improvement initiatives
• Optimize adoption and use of Connect and Sell, Outreach, Salesforce, and other sales technology
• Review appointments and outreach activity for qualification standards, messaging quality, customer experience, and handoff alignment
• Coordinate with Marketing, Sales, and other internal teams on campaigns, messaging, and target-account strategies
• Support resolution of customer escalations and complex situations
• Foster a collaborative, inclusive, productive team culture through contests, recognition, activities, and engagement initiatives
• Improve sales-development processes, coaching methodologies, reporting, technology usage, and team best practices

Sales Development Representative – Manager

Engineering Manager

• Lead and empower a team of software engineers responsible for AI Platform services, tools, and infrastructure
• Lead, coach, and develop software engineers, fostering technical excellence and career growth
• Drive the design, development, and maintenance of back-end services and APIs using Python
• Define and execute the technical roadmap for AI Platform services
• Architect and oversee scalable solutions on AWS cloud infrastructure
• Ensure deployment and operation of containerized applications using Kubernetes
• Establish engineering best practices for software development, security, reliability, and operational excellence
• Collaborate with Product Managers, Architects, and cross-functional stakeholders
• Oversee software delivery processes, resource planning, and execution
• Drive code quality through code reviews, technical guidance, and engineering governance
• Evaluate emerging technologies, frameworks, and AI capabilities to enhance the platform

Manager, Software Development Engineering

Product Designer

• Lead end-to-end design of AI-powered features, including agentic workflows, generative interactions, and human-in-the-loop systems
• Translate model behaviors, data inputs, and system limitations into coherent UX patterns
• Prototype with real AI/LLM models to evaluate prompts, improve model responses, and inform product direction
• Map and design collaboration patterns between users and AI
• Define autonomous actions, human control points, and handoff behaviors
• Create interaction flows with transparency moments, safety guardrails, override options, and recovery states
• Partner with data science and engineering on model requirements and performance constraints
• Partner with UX Research on usability testing and AI-specific validation studies
• Conduct evaluative studies using qualitative and quantitative data
• Contribute to internal design standards for AI patterns, prompt design guidelines, evaluation criteria, and UX benchmarks
• Identify opportunities where AI can improve user outcomes
• Communicate design decisions and influence senior stakeholders
• Use AI tooling and internal content standards to deliver clear, concise, brand-aligned product experiences
• Design accessible solutions and collaborate with Accessibility to ensure WCAG 2.1 AA compliance
• Help shape AI-powered experiences across Thomson Reuters’ product ecosystem serving legal, tax, accounting, compliance, government, and media professionals

Senior UX Designer

Representative

• Responder a consultas de clientes por teléfono, correo electrónico y chat sobre productos y servicios de Thomson Reuters
• Gestionar cambios de cuenta, estado de pedidos, asistencia con contraseñas y consultas de facturación
• Utilizar análisis, políticas y procedimientos para resolver problemas de clientes
• Interpretar contratos de clientes y evaluar impactos para mitigar problemas recurrentes
• Identificar oportunidades de venta adicionales y derivar leads a representantes de ventas
• Asistir a representantes de campo en el mantenimiento de cuentas
• Manejar interacciones potencialmente tensas con clientes mediante escucha activa
• Dar soporte al equipo de Bejerman RP en módulos de contabilidad, sueldos, IVA y ganancias
• Manejar errores comunes, aplicar actualizaciones e identificar problemas de reporting

Product Service Representative

• Responder a consultas de clientes por teléfono, correo electrónico y chat sobre productos y servicios de Thomson Reuters
• Gestionar cambios de cuenta, estado de pedidos, asistencia con contraseñas y consultas de facturación
• Utilizar análisis, políticas y procedimientos para resolver problemas de clientes
• Interpretar contratos de clientes y evaluar impactos para mitigar problemas recurrentes
• Identificar oportunidades de venta adicionales y derivar leads a representantes de ventas
• Asistir a representantes de campo en el mantenimiento de cuentas
• Aplicar habilidades de escucha activa para manejar interacciones potencialmente tensas
• Dar soporte al equipo de Bejerman RP en módulos de contabilidad, sueldos, IVA y ganancias
• Manejar errores comunes, aplicar actualizaciones e identificar problemas de reporting

Recruitment

• Conduct consultative intake sessions with hiring managers
• Align expectations, timelines, candidate profiles, sourcing strategy, and communication cadence
• Own and manage full-cycle recruitment for ANZ roles
• Use direct reach, job boards, social media, and referrals to build strong, diverse talent pools
• Screen, interview, and present top talent to hiring teams
• Partner with agency vendors where needed
• Guide hiring managers, candidates, and HR through the selection process
• Negotiate offers and close candidates
• Advise ANZ business stakeholders on market insights, salary benchmarking, and hiring trends
• Contribute to APAC and global talent acquisition initiatives, including employer branding, careers events, EVP projects, and continuous improvement
• Support and collaborate with the wider APAC recruiting team
• Share knowledge and best practices across the region

Talent Acquisition Partner

Data Analyst

• Lead Reuters Analytics capability and a high-performing analytics team
• Work across Product, Technology, Editorial, Commercial, Finance, Strategy & Operations stakeholders
• Own analytics strategy, delivery standards, stakeholder engagement, insight adoption, and measurable business impact
• Lead, mentor, and develop an expert analytics team
• Drive adoption of insights, advanced analytics, and data science across business units
• Attract, retain, and grow analytics talent
• Set and execute analytics strategy aligned with Reuters’ data strategy and business objectives
• Own analytics demand management, prioritisation, and portfolio governance
• Contribute to cross-functional data forums and align priorities
• Monitor emerging technologies and methodologies and promote responsible AI use
• Collaborate with business teams to understand needs and deliver actionable insights
• Bridge data engineering and business stakeholders to ensure data is accessible, reliable, and effectively used
• Communicate complex analytical concepts to senior non-technical audiences
• Lead data and analytics initiatives from inception to delivery
• Conduct impact assessments and risk evaluations
• Establish and track KPIs for success and stakeholder satisfaction
• Resolve technical and operational blockers
• Provide clear expectations and timelines to stakeholders
• Support best-practice standards for data governance, data quality, and data security
• Guide strategic decisions using knowledge of data infrastructure, limitations, and opportunities

Senior Manager, Analytics – Snowflake, LookML, PowerBI

• Manage the end-to-end sales process for accounting solutions
• Prospect and develop new markets for accounting products and services
• Participate in sales reporting, performance tracking, and routine management meetings
• Deliver feature training to customers who purchase the tools
• Keep the CRM platform up to date
• Manage customer portfolio metrics and post-sale activities, with a focus on retention
• Maintain relationships with active customers, ensuring monthly billing
• Build relationships with prospective customers to close new business

Sales Executive III

Security Engineer

• Set the technical direction for how CoCounsel earns and maintains trust for privileged, sensitive, and regulated data
• Own the compliance architecture and evolve technical controls across infrastructure, data pipelines, and AI systems
• Understand implications of new compliance requirements and certifications
• Replace point-in-time audit preparation with automated evidence collection, continuous control monitoring, and policy-as-code
• Design encryption, key management, data residency, tenant isolation, and audit logging for systems handling privileged legal documents and concurrent AI interactions
• Partner with Security, Legal, Privacy, Product, platform, identity, and AI/ML engineering teams
• Translate regulatory and contractual requirements into engineering roadmaps
• Mentor staff and senior engineers on secure-by-design development, threat modeling, and incident response
• Establish SLOs, observability, and incident response practices for compliance-critical systems
• Build dashboards, alerting, and control-testing tooling for real-time confidence in the control environment

Director – North America Benefits

Executive Assistant – M&A

Executive Assistant

Client Executive, Government

Marketing Operation Agent – Eloqua

Senior Sales Executive, Small Law

Sales Development Representative – Manager

Manager, Software Development Engineering

Senior UX Designer

Product Service Representative

Product Service Representative

Talent Acquisition Partner

Senior Manager, Analytics – Snowflake, LookML, PowerBI

Sales Executive III

Principal Software Engineer, Security & Compliance