Truist

Compliance

• Support Fair Lending and Fair Banking compliance oversight across consumer lending products, services, and business units
• Partner with Compliance, Risk, Audit, Analytics, Forensic File Review, and business stakeholders
• Identify, assess, monitor, and mitigate Fair Lending risk
• Support complaint reviews and risk assessments
• Review regulatory changes and assess their impact on assigned business units and functions
• Support regulatory change management activities
• Manage compliance risk management communications, training, documentation, procedures, and processes
• Monitor and communicate compliance risk management industry developments
• Implement compliance risk management framework strategies and methods
• Support quality assessments, key risk and performance measurement data, oversight monitoring, and mitigation strategies
• Assess process, procedure, control, and compliance documentation
• Consult with business and functional units on remediation efforts
• Support compliance monitoring, reporting, governance processes, model review activities, and advisory work
• Promote a culture of compliance and risk management and support issue remediation

Compliance Officer – Fair Banking and Regulatory Program

Mortgage Loan Originator

• Sell and market Truist Mortgage Loan products within bank policies and procedures
• Execute mortgage marketing and development plans to meet or exceed mortgage production goals
• Maintain thorough knowledge of Mortgage Strategies, Policies and Procedures, and secondary market investor guidelines used by Truist
• Comply with Truist policies, procedures, and applicable state and federal laws
• Provide mortgage clients with advice based on their needs and Truist Mortgage products and benefits
• Refer mortgage clients to other bank solutions, including qualifying packages of services and insurance products
• Assist Mortgage Loan Fulfillment with client, attorney, or appraiser document follow-up identified through quality control or post-closing review

Retail Mortgage Loan Originator

Account Executive

• Direct, facilitate, and evaluate comprehensive learning programs, leadership development experiences, and training initiatives
• Serve as lead facilitator for high-impact learning experiences for leaders, executive audiences, and complex client groups
• Create learner-centered environments that foster participation, critical thinking, skill application, and behavior change
• Lead large-scale learning initiatives through instructor-led, virtual, and blended learning solutions
• Adapt content in real time to learner needs and maximize learning effectiveness and business impact
• Partner with senior leaders and stakeholders to identify capability gaps and recommend learning solutions
• Integrate leadership development, team effectiveness, coaching, and consulting practices into learner experiences
• Coach and mentor facilitators and drive continuous improvement in learning delivery, engagement, accessibility, and performance outcomes
• Direct and review the design, development, delivery, and improvement of training curricula and leadership development solutions
• Analyze learning and capability needs and develop solutions for skill gaps and organizational challenges
• Manage delivery, implementation, and administration of learning programs, leadership initiatives, coaching engagements, and development activities
• Collaborate with third-party providers, vendors, consultants, and external partners
• Monitor, evaluate, and report on program effectiveness, business impact, and outcomes
• Maintain learning documentation, program records, content, and materials
• Lead or support learning and development projects, including integration of learning technologies and platforms
• Contribute to new learning programs, leadership solutions, coaching offerings, participant materials, facilitator resources, and learning assets
• Mentor, coach, or guide teammates and stakeholders while ensuring policy, confidentiality, and quality compliance

Senior Learning & Instruction Consultant – Sales Leadership Facilitator

Software Engineer

• Lead development of sustainable solutions that increase revenue, increase efficiency, reduce risk, and/or create competitive strategic advantage for Truist
• Provide analysis, validation, and interpretation of insights for Digital, Client Experience, and Marketing
• Partner with senior business leaders to understand business strategy and work in cross-functional teams to drive successful strategic outcomes
• Lead analysis of business and user needs, requirements documentation, performance measurement, and interpretation of results for internal and external stakeholders
• Lead analysis efforts to gather, formulate, define, and design solutions to complex business problems
• Analyze, design, and maintain data sources in information systems in support of projects, information needs, and changing requirements
• Measure client interaction to improve client experience, digital adoption, and marketing segmentation using analytics tools
• Apply subject-matter expertise, industry knowledge, and technical understanding to recommend actions to business leaders
• Act as team leader for projects with moderate budgets or short-to-intermediate duration

Business Information Developer I

Head of Department

• Define and execute the technology vision, strategy, and modernization roadmap for the real estate lending business
• Lead global teams across engineering, architecture, product management, data, quality engineering, platform operations, and production support
• Drive adoption of a product-centric operating model aligned with business outcomes
• Partner with business, operations, risk, compliance, and finance leaders
• Modernize legacy platforms and accelerate cloud and API adoption
• Apply AI capabilities to improve efficiency, underwriting, servicing, risk management, and customer experience
• Oversee data strategy, technology portfolio economics, vendor management, cybersecurity, platform resilience, and regulatory compliance
• Foster a high-performance culture focused on innovation, accountability, operational excellence, and measurable business value
• Lead technology teams specializing in engineering, infrastructure, architecture, security, operations, or analytics
• Develop and implement short- to mid-term operational plans aligned with enterprise technology strategies
• Enhance processes, systems, and platforms to improve performance
• Solve complex multi-team problems through investigation, analysis, and interpretation of data and technical landscapes
• Communicate with internal and external stakeholders and influence modernization or optimization decisions
• Lead workforce planning, talent development, and performance management
• Steward job-area budgets and operational costs
• Ensure compliance with technology governance, risk, and security policies

Head of Real Estate Lending Technology

Backend Engineer

• Lead the enterprise vulnerability management program for automated API testing, including identification, assessment, prioritization, tracking, and remediation of security vulnerabilities
• Perform security testing and penetration testing for assigned platforms and services
• Develop risk-based remediation strategies and collaborate with application teams to reduce organizational security exposure
• Review security threats, tools, and design options and provide input supporting technical plans and priorities
• Perform triage and validation of security findings to reduce false positives and improve remediation effectiveness
• Design, implement, and maintain automated API security testing capabilities within CI/CD pipelines
• Implement and update security baselines, guardrails, and control configurations for systems and applications
• Help maintain regulatory and policy compliance
• Share knowledge and best practices with technical teammates during code reviews, design discussions, and pairing sessions
• Plan and manage work to meet defined objectives and milestones

Senior API Developer – Security Engineer, Vulnerability, Remediation

Manager

• Manage a portfolio of Asset Based Lending (ABL) transactions for overall credit quality, collateral monitoring, financial analysis and risk mitigation
• Adhere to operational and regulatory compliance requirements
• Work closely with Truist clients to manage ABL loans, meet client needs and perform ongoing portfolio monitoring within Truist risk tolerances
• Work with functional groups to achieve revenue, income, credit quality and other financial objectives
• Manage and mitigate credit risk of ABL portfolio transactions
• Complete amendment memos, trend cards and problem loan reports; maintain risk ratings, financial spreads and credit files
• Manage collateral diligence, including review and analysis of field exams and appraisals
• Restructure and manage problem loans with input from risk partners
• Manage ABL credit, operational and market risk within pre-approved risk tolerance levels
• Collaborate with originations, structuring, legal, compliance and risk partners
• Develop junior talent
• Demonstrate Truist culture and values

Senior Asset Manager

• Lead the strategy, governance, and execution of the firm’s third party operational resilience capability
• Design, implement, and enhance the Third Party Resilience Framework, policies, and standards
• Establish governance structures, escalation pathways, reporting mechanisms, and accountability models
• Report to executive leadership and governance committees on resilience posture, emerging risks, trends, and performance and risk indicators
• Serve as primary contact for regulatory examinations, internal audits, and supervisory inquiries
• Assess third party dependencies supporting critical business services, systems, and processes
• Maintain an authoritative inventory of critical third party services and resilience attributes
• Direct risk-based monitoring of third party resilience controls and performance
• Integrate third party resilience insights into enterprise operational resilience reporting and risk appetite monitoring
• Develop contingency, exit, and substitution strategies for critical third party services
• Support third party participation in resilience testing, disaster recovery exercises, scenario analysis, and MVB simulations
• Incorporate third party dependencies into Business Continuity, Disaster Recovery, and Enterprise Incident Management planning
• Oversee testing results, after-action reports, and remediation activities
• Define and operationalize contractual resilience requirements with Procurement and Legal
• Align resilience requirements with third party onboarding, reassessments, and monitoring processes
• Provide subject matter expertise and challenge for arrangements that do not meet resilience expectations
• Influence senior leadership to embed resilience into sourcing decisions, operating models, and service design
• Collaborate with Technology, Cyber, Data, and Infrastructure teams
• Promote accountability and ownership for third party resilience across the organization

Head of Third Party Resilience Program Oversight

Financial Planning and Analysis

• Lead execution of enterprise AI, data, and analytics strategies
• Partner with senior Finance, Risk, and Regulatory leaders to define priorities and deliver data-driven solutions
• Establish and drive the enterprise data strategy for Finance, Risk, and Regulatory Reporting
• Lead large-scale transformation programs and complex data initiatives
• Oversee development, deployment, and operationalization of AI models, advanced analytics solutions, and data platforms
• Direct design and implementation of data products and trusted data assets
• Collaborate across business, technology, governance, and operations teams
• Establish and enforce data governance, data quality, metadata, lineage, and control frameworks
• Measure initiative effectiveness using performance metrics and business outcomes
• Drive innovation and advance enterprise AI, data, and analytics capabilities
• Lead and develop multiple AI, data, engineering, and analytics teams through senior managers and technical leaders
• Coach, mentor, and develop talent while promoting AI literacy and data-driven decision-making
• Provide thought leadership and strategic guidance to executive leadership and key stakeholders
• Build partnerships with internal and external stakeholders to identify challenges and deliver measurable business value
• Ensure scalable, secure, and compliant data solutions supporting regulatory obligations, audit requirements, risk management, and business objectives

AI & Data Director – Finance & Risk Data Delivery

Customer Success Manager

• Manage an industry-leading group delivering Wholesale Payments solutions to clients
• Improve client relationships and support profitable growth
• Support the vision, strategic direction, and execution of Wholesale services
• Ensure accurate execution and resolution of issues related to wholesale services
• Act as point of escalation and partner with other leaders
• Lead the group, encourage collaboration, and support teammate engagement and inclusion
• Develop and maintain risk controls, documented procedures, job aids, performance routines, and governance routines
• Identify and implement efficiencies in product end-to-end onboarding and client experience
• Partner with other teams to improve processes, roll out new features and products, and advance business initiatives
• Monitor industry trends and identify best practices
• Maintain partnerships with lines of business, Product, and other stakeholders
• Develop and implement strategic goals for Wholesale Payments and operational excellence
• Serve as a subject matter expert for quality, efficiency, and continuous improvement projects
• Develop processes and procedures to meet or exceed client expectations
• Manage operational policies and procedures for regulatory and internal compliance
• Develop and maintain operational risk management systems and processes
• Support Wholesale Payments products and solutions, manage capacity needs, meet service levels, and drive client satisfaction
• Research and implement efficient processes to improve quality, enhance client satisfaction, and reduce costs
• Manage recruitment, retention, career development, performance management, salary administration, promotions, transfers, succession planning, training, coaching, and terminations

Wholesale Payments Client Success Team Leader

Project Manager

• Support end-to-end delivery of moderately complex large projects or programs of projects
• Perform business analysis, project management, and governance framework alignment
• Occasionally manage an individual workstream
• Partner with project teams to address complex issues and drive process improvements
• Apply innovative thinking and prepare required project artifacts
• Escalate risks according to established protocols
• Lead project planning activities, including gathering, analyzing, and presenting data and recommendations
• Establish project scope, dependencies, risks, timelines, and key obstacles
• Support changes to project scope or timeline throughout the project lifecycle
• Structure milestones, align teams, and manage schedules to achieve objectives
• Manage project and program documentation and execution, including business cases, scope and impact, project plans, schedules, risks, business readiness materials, and post-project follow-up
• Ensure documentation traceability and track impacts through completion and knowledge delivery
• Apply Truist change processes and project/program delivery practices while ensuring governance adherence
• Maintain stakeholder relationships and coordinate cross-functional teams
• Track and report project status, performance indicators, risk indicators, and success factors to leadership and enterprise teams
• Own intake of new project requests and coordinate projects within workstreams
• Own a project portfolio as an individual contributor
• May support junior resources and promote an inclusive, team-oriented culture

Senior Change Delivery Project Analyst

Product Manager

• Define and maintain product vision, strategy, roadmap, and measurable outcomes for assigned Digital Commerce products and capabilities
• Identify client needs, business opportunities, operational pain points, market trends, competitive insights, and digital experience gaps
• Partner with Product, Technology, Experience Design, Marketing, Data and Analytics, Risk, Legal, Compliance, Operations, and business stakeholders
• Translate client insights and journey friction into product opportunities and prioritized solutions
• Lead roadmap development and prioritization, balancing client value, business impact, risk, technical feasibility, regulatory requirements, and capacity
• Translate product strategy into epics, features, user stories, acceptance criteria, business requirements, and success metrics
• Lead Agile ceremonies including PI planning, backlog refinement, sprint planning, sprint reviews, demos, dependency reviews, and release readiness discussions
• Apply human-centered design, journey thinking, experience strategy, usability, accessibility, interaction design, and service design principles
• Develop high-level experience concepts, workflows, and solution approaches using AI-assisted concepting and prototyping tools
• Lead cross-functional discovery using research, analytics, competitive insights, behavioral data, and design-thinking methods
• Facilitate workshops, concept exploration, and collaborative ideation
• Use analytics, funnel reporting, client feedback, VOC insights, experimentation results, operational data, and production performance to evaluate product health
• Establish and communicate product KPIs such as adoption, application starts, completion, conversion, funding, abandonment, ease of use, defects, cycle time, personalization effectiveness, and business value
• Advance targeted digital experiences, campaign enablement, client engagement capabilities, and digital sales outcomes
• Lead teams through discovery, solution alignment, delivery planning, execution, validation, launch, and post-production optimization
• Ensure solutions are scalable, secure, resilient, maintainable, and aligned with platform strategy and technical roadmaps
• Manage dependencies, risks, issues, decisions, and tradeoffs; communicate impacts and recommendations to stakeholders and senior leaders
• Address lifecycle processes, risk reviews, controls, accessibility, privacy, security, legal, compliance, and audit documentation
• Coordinate release planning and go-to-market readiness
• Validate delivered capabilities against objectives, experience goals, acceptance criteria, and expected outcomes
• Prepare executive updates, roadmap communications, product recommendations, decision materials, and performance reporting
• Serve as subject matter expert for assigned digital commerce journeys, capabilities, systems, client flows, and business outcomes
• Mentor Product Managers, Product Owners, analysts, and cross-functional partners

Senior Product Manager – Agile

Client Services Representative

• Handle incoming calls for routine and low-complexity inquiries about products, procedures, systems, or policies
• Use available tools and resources to create a differentiated client experience
• Track unresolved issues accurately to ensure timely follow-up and resolution
• Act as a client advocate by tracking complaints and feedback regarding Truist, teammates, products, and vendors
• Deliver exceptional client service to internal and external clients
• Investigate and resolve client requests for Care Center, branches, and other lines of business using one specialty
• Educate clients about bank products and services using a consultative approach
• Identify and escalate bank errors and regulatory concerns that pose risk
• Inform and educate clients about self-service options through Truist technologies
• Follow policies, procedures, guidelines, regulations, and laws to protect clients and Truist
• Participate in required and voluntary educational opportunities, business resource group activities, and other work-related activities

Client Care Specialist

General

• Handle incoming calls for routine and low-complexity inquiries regarding products, procedures, systems, or policies for new and existing clients
• Use available tools and resources to create a differentiated client experience
• Track unresolved issues accurately to ensure timely follow-up and resolution
• Act as a client advocate by tracking client complaints and feedback regarding Truist, teammates, products, and vendors
• Deliver exceptional client service and support internal and external clients
• Investigate and resolve client requests for Care Center, branches, and other lines of business using one specialty, such as business care, cards, or loan servicing
• Use a consultative approach to resolve client issues by educating clients about bank products and services
• Identify and escalate bank errors and regulatory concerns that pose a risk to the bank
• Educate clients about self-service options through Truist technologies
• Follow established policies, procedures, guidelines, regulations, and laws
• Participate in required and voluntary educational opportunities, business resource group activities, and other work-related activities

Client Care Servicing Specialist

Operations

• Partner with Commercial Administration roles, Relationship Managers, Commercial Client Specialist Teams and Sales Leaders to drive operational effectiveness
• Ensure consistent execution of policies and procedures
• Mitigate operational risk and improve client experience across assigned CCB teams
• Provide oversight, guidance, decision-making and operational support for assigned specialty commercial teams
• Serve as an escalation point for client experience issues, policy and procedure exceptions, client error resolution and disputes, fraud situations and problem management
• Support operational escalations involving Deposits, Loans, BSA/AML, ACH, Wire and Remote Advisory
• Formulate independent decisions to ensure timely, effective resolutions
• Interpret and drive delivery and execution of current and proposed policies and procedures
• Identify adherence opportunities and communicate and provide training as necessary
• Detect operational changes and assist in delivering operational readiness to assigned teams
• Oversee execution of established operations routines and cadences
• Consult and partner with leadership on daily operations and operational strategies
• Remain accountable for direct operational performance of assigned teams
• Serve as initial escalation point for security and incident response
• Execute and participate in operational projects with Operations, BURM, Compliance, Treasury and Deposit Operations, Technology, Financial Crimes and Fraud