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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in B2B Sales, Account Management, and Customer Retention within the automotive aftermarket. Proficient in analyzing sales data, building relationships, and executing customer retention strategies to drive revenue growth.
Highest-signal resume keywords
B2B Sales ExperienceCustomer Retention StrategiesSales Data AnalysisBilingualism in French and EnglishRelationship Building
About the role
Key responsibilities & impact- Build new customer relationships, protect existing ones, and maintain revenue during the transition period of newly acquired businesses
- Collaborate with Store Managers, Account Development Specialists, Sales Directors, and regional leadership
- Identify strategic, high-revenue, or at-risk customer accounts before and after acquisition closing
- Develop and execute customer retention plans for assigned stores, territories, and customer segments
- Visit and solicit installers, wholesalers, and other customers to maintain relationships and promote NAPA/UAP parts, programs, and services
- Ensure continuity of post-integration customer service and resolve transition-related issues
- Track sales activities, ordering patterns, attrition, service issues, and performance against business plan forecasts
- Take corrective actions based on customer trends
- Identify growth opportunities within existing acquired customers and support actions to exceed sales targets
- Participate in joint customer visits with sales management and other sales team members
Requirements
What you’ll need- 3 years of experience in business-to-business (B2B) sales, account management, customer retention, or customer service
- Experience in the automotive aftermarket, distribution, wholesale, or installer market
- Strong skills in relationship building, negotiation, communication, and problem-solving
- Ability to analyze sales data and prioritize accounts based on revenue, strategic importance, and retention risk
- Valid driver's license
- Ability to travel within the assigned market (25%)
- Bilingualism in French and English is required
- Ability to collaborate fluently with internal clients across Canada
Benefits
Comp & perks- Employees can work remotely
- Employment equity and inclusive hiring practices
- Diverse and respectful workplace culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSales Data AnalysisCustomer RetentionNegotiationProblem-Solving
Soft Skills
CommunicationRelationship Building
Certifications & Qualifications
Valid Driver's License
Industry Keywords
Automotive AftermarketDistributionWholesaleInstaller Market