University of Arkansas System

Nurse

• Ensure delivery of the highest quality Patient and Family-Centered Care within the clinic
• Oversee the nursing and clinical team
• Manage patient flow processes
• Promote wellness, improved outcomes, and self-care among a defined patient population
• Provide support, education, and assistance to patients with chronic conditions
• Work with the CSM in the daily operations and supervision of the clinic and staff
• Assist with scheduling, payroll, staffing issues, communication between staff and providers, clinical/nursing staff education and training, policy compliance, and maintaining quality measures
• Perform triage, assessment, planning, implementation, and evaluation of nursing care and patient education by telephone or within the clinic
• Deliver nursing care according to UAMS, ANA, ASBN, and nursing specialty organization standards
• Coordinate care and follow-up for patients receiving inpatient and outpatient care
• Implement interdisciplinary, Patient and Family-Centered Care
• Collaborate and communicate with nursing staff, interdisciplinary teams, executive leaders, and other stakeholders
• Perform other duties as assigned to support UAMS's mission

Charge Nurse

Therapist

• Provide direct patient care and treat patients of all ages
• Monitor the care and progress of patients
• Work closely with the supervising physical therapist to implement therapeutic plans
• Provide daily mobility and balance treatments
• Prepare and operate physical therapy equipment, including sanitizing, sterilizing and/or disinfecting equipment
• Document daily treatments and observations in patient progress notes
• Prepare monthly patient performance summaries related to program goals and objectives
• Submit patient performance summaries to the physical therapist

Physical Therapist Assistant, PRN

Supervisor

• Supervise 5 FTE and 2 PRN employees while functioning as a Room Service Ambassador as needed
• Serve as the point person for the patient foods room service model
• Supervise Room Service Ambassadors assisting patients with menu selection and ensuring meals and nourishments comply with prescribed diets, food allergies, and preferences
• Listen to calls, assist as needed, and monitor the call queue
• Handle heavy daily call volume and support operators, dietitians, and clinical staff
• Coordinate daily lunch and break assignments
• Train new call center operators and provide training on updates and changes
• Keep managers updated on employee-related issues and departmental changes
• Work with departments across campus regarding patient food services
• Maintain time and attendance records and assist with payroll duties
• Coordinate and conduct 90-day evaluations for new hires
• Assist the Assistant Director of Patient Food Services with annual evaluations
• Perform all Room Service Ambassador/Operator duties
• Report to the Director of Nutrition Services

Room Service Supervisor

• Provide direct patient care and treat patients of all ages
• Monitor the care and progress of patients
• Work as a member of an interdisciplinary outpatient therapy clinical team
• Work closely with the supervising physical therapist to implement therapeutic plans
• Provide daily mobility and balance treatments
• Prepare and operate physical therapy equipment, including sanitizing, sterilizing and/or disinfecting equipment
• Document daily treatments and observations in patient progress notes
• Prepare monthly patient performance summaries related to program goals and objectives and submit them to the physical therapist

Physical Therapist Assistant – PRN

Pharmacist

• Serve as a member of an interdisciplinary team representing UAMS Specialty Pharmacy Services - Rheumatology
• Provide pharmacy services focused on safety, efficacy, and positive outcomes
• Develop professional relationships with specialty interdisciplinary team members
• Perform patient assessments complying with accreditation standards and patient management program timelines
• Work to institute disease state management agreements with providers
• Cosign outreach documentation
• Assess therapy appropriateness regarding safety, comorbidities, dosing, and side-effect management
• Recommend screening before medication initiation and monitoring for patient safety
• Document clinical interventions
• Promote adherence and monitor patient compliance
• Monitor hospital admissions for the specific patient population
• Answer clinical communications from patients and facilitate communication between patients and clinics
• Defend product use to payers using clinical studies and accepted guidelines
• Practice evidence-based medicine
• Develop and manage plans of care, collecting objective data to demonstrate positive outcomes
• Participate in training staff, students, and residents
• Participate in a 24/7/365 on-call rotation, with each group member taking call for one week at a time
• Provide accurate drug information to medical staff
• Participate in quality improvement projects and action plans
• Serve on the Quality Management Committee
• Work with drug manufacturers to access limited-distribution medications
• Complete required training and specialty continuing education
• Perform other duties as assigned

Pharmacy Specialist – Rheumatology

• Provide quality respiratory patient care under physician direction and Respiratory Care Clinical Team Manager supervision
• Perform routine respiratory care procedures, including updrafts, metered dose inhalers, chest physiotherapy, arterial blood gases, incentive spirometry, intrapulmonary percussive ventilation, patient education, and mechanical ventilator setup and management
• Assist in codes and rapid responses
• Call for or physically move equipment and medical supplies into assigned work areas
• Enter patient treatment notes in the e-chart system and/or patient charts
• Adhere to license, credentials, institutional policies, procedures, and standards
• Promote a healthy work environment and project a positive image for UAMS Medical Center
• Perform other duties as assigned

Respiratory Therapist

Health Coordinator

• Provide peer support through status checks, encouragement/motivation, virtual and in-person visits, outreach, and skill-building activities
• Support current and recently discharged patients with violent assault injuries in the UAMS ED and Trauma Center as part of Project Heal
• Assist with recruitment, data collection, data management, analytics, research design, grant writing, and dissemination
• Ensure brief bedside and peer support intervention components are delivered
• Communicate effectively with research participants, research and clinical staff, community partners, and national network members
• Operate in a supportive role within an interdisciplinary research team
• Conduct program eligibility screenings, informed consent, and required enrollment forms
• Conduct brief bedside interventions, needs assessments, and resource-guide reviews
• Track and review participant encounters using data collection software such as REDCap and Excel
• Coordinate and execute peer social skill-building workshops
• Collaborate with Emergency Medicine, Trauma, and Psychiatry providers, hospital social workers, and community-based organizations to recruit study participants and plan workshops
• Perform other duties as assigned

Community Health Coordinator

• Provide quality respiratory care under physician direction and Respiratory Care Clinical Team Manager supervision
• Perform routine respiratory care procedures, including updrafts, metered dose inhalers, chest physiotherapy, arterial blood gases, incentive spirometry, intrapulmonary percussive ventilation, patient education, and mechanical ventilator setup and management
• Assist in codes and rapid responses
• Call for or physically move equipment and medical supplies into assigned work areas
• Enter patient treatment notes in the e-chart system and/or patient charts
• Adhere to institutional and departmental policies, procedures, standards, license limits, and credentials
• Promote a healthy work environment and project a positive image for UAMS Medical Center
• Perform other duties as assigned

General

• Provide comprehensive support for patient care activities under supervision
• Meet, greet, and assist the public
• Answer telephones
• Coordinate appointments, referrals, consults, tests, and procedures
• Check in and register patients
• Check out patients
• Collect payments and issue receipts
• Verify insurance coverage and respond to third-party payer requirements
• Coordinate hospital admissions and surgery scheduling
• Schedule, reschedule, coordinate, and cancel appointments using the hospital system
• Conduct pre-registration as needed
• Input and update accurate patient information
• Create new patient charts and access systems for orders
• Conduct insurance verification and benefit explanation
• Request and gather outside medical records from referrals
• Handle conflicts professionally using listening and negotiation skills
• Maintain accurate records and use communication devices
• Demonstrate service recovery skills
• Attend required training and in-services
• Participate in annual educational needs assessment
• Maintain job skill competencies and complete annual skill assessments
• Complete and maintain annual continuing education documentation
• Perform other assigned duties

Access Coordinator II

• Supervise department staff, monitoring daily activities and productivity and taking action to meet performance standards
• Ensure work queue productivity, quality, and customer service expectations are met
• Seek continuing education on regulatory changes and industry standards and provide information to staff
• Document personnel issues and promote a balanced work environment
• Ensure department, CABC, ICE, and UAMS policies are followed
• Establish and maintain productivity, quality, and compliance standards
• Implement process improvements and report results
• Educate staff and ensure preparedness for Joint Commission, facility safety, and emergency preparedness standards
• Maintain knowledge of professional requirements and state and federal regulations
• Maintain job competencies, complete annual skills assessments, and document continuing education hours
• Supervise day-to-day operations of Access Coordinators and Patient Representatives
• Schedule, reschedule, coordinate, and cancel appointments using hospital systems
• Develop and maintain training plans with management
• Facilitate annual staff training and development and provide employee coaching
• Complete employee evaluations
• Work with CABC Support on timekeeping and HR matters
• Promote teamwork and model Patient Family-Centered Care concepts
• Conduct crucial conversations, progressive discipline when necessary, team meetings, and one-on-one meetings
• Participate in onboarding, training, and staff development
• Ensure proper information transfer and collection of front-end payments during check-in
• Perform other duties as needed
• Supervise workflows including check-in/check-out, scheduling, registration, patient portals, e-requests, EPIC work queues, and physician referrals
• Test, manage, and monitor workflows within UAMS electronic systems
• Assume manager responsibilities during the manager's absence
• Educate staff on scheduling requirements, physician templates, payer requirements, and government compliance rules
• Conduct audits for productivity, quality, and compliance and develop corrective action plans with the administrative team

Supervisor – Access Services

Associate

• Provide clerical and patient care support within the BHSL Women's Inpatient Unit
• Work under the direct supervision of the Clinical Services Manager and direction of the RN
• Process medical records for patient admission and discharge
• Serve as receptionist for the nursing unit
• Provide administrative and patient support services in a behavioral health setting
• Greet patients, families, visitors, and healthcare team members
• Register patients and verify demographic, contact, insurance, and other information
• Schedule, reschedule, and confirm behavioral health appointments
• Answer telephone calls, respond to patient inquiries, and direct calls
• Coordinate referrals, authorizations, medical records, and patient-care documentation
• Maintain accurate patient information in electronic medical record and scheduling systems
• Assist with check-in and check-out and complete required documentation
• Collect and process payments or financial information
• Coordinate patient services with providers, nurses, therapists, social workers, insurance companies, and departments
• Maintain patient confidentiality and comply with HIPAA and behavioral health privacy requirements
• Escalate urgent patient concerns or behavioral changes to clinical staff
• Support a safe, respectful, and welcoming environment
• Maintain organized work areas, patient records, supplies, and front-desk operations
• Process messages, work queues, referrals, and administrative tasks
• Perform other duties as needed

Patient Services Associate – Women's Inpatient Unit

• Function as a patient resource for scheduling and billing questions
• Facilitate comprehensive patient data collection
• Ensure timely and accurate billing and prompt collection of payment for services rendered
• Facilitate scheduling coordination and resolve conflicts
• Conduct insurance verification and explain benefits
• Run patient eligibility checks
• Request and gather outside medical records from referrals
• File patient charts as needed
• Conduct authorizations and pre-certifications
• Track pre-authorizations and maintain referrals
• Schedule and coordinate appointments, surgeries, and tests using hospital systems
• Process visit notifications for patients
• Collect and post payments and issue receipts
• Reconcile daily deposits and batch dollars
• Counsel patients on related financial information
• Perform other duties as needed to support patient care activities
• Support clinical programs located in the Psychiatric Research Institute building on the main UAMS campus

Charge Nurse

Physical Therapist Assistant, PRN

Room Service Supervisor

Physical Therapist Assistant – PRN

Pharmacy Specialist – Rheumatology

Respiratory Therapist

Community Health Coordinator

Respiratory Therapist

Access Coordinator II

Supervisor – Access Services

Patient Services Associate – Women's Inpatient Unit

Access Coordinator III – Behavioral Health Service Line