USAA

Product Manager

• Formulate product and sales strategy recommendations based on profitability, competitiveness, and sales performance analysis
• Compile, analyze, and interpret data to make strategic and tactical recommendations or decisions about sales and product performance
• Define business questions and provide insights to improve business performance
• Support maintenance of existing products and/or lead development and launch of less complex new products with channel partners
• Manage and prioritize deliverables in accordance with Agile principles
• Leverage internal and external data and member information to formulate product strategy and enhance competitive intelligence
• Develop product dashboards and metric recommendations to analyze and evaluate strategic performance
• Partner with Marketing to define go-to-market and product value proposition strategy
• Develop recommendations for launching new products and decisions to buy, build, or ally
• Act as product subject matter expert on features and services and collaborate with business partners
• Analyze and evaluate product performance metrics to recommend market opportunities and product enhancements
• Lead efforts to expand or change existing product features using Agile methodologies
• Contribute to product pricing and profitability decisions
• Identify and evaluate potential providers for alliance relationships
• Support all aspects of the Product Life Cycle
• Approve and support development, editing, and distribution of product communications
• Coordinate with Legal, Compliance, and Risk Management to ensure compliant product offerings
• Collaborate with alliance partners to develop product strategy
• Interpret performance results to inform product or sales forecasts and planning
• Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies and procedures

Product Management Director – Medicare Supplement Products

Strategy

• Lead discussions with key stakeholders to communicate analytical findings and influence business decisions
• Provide input into line-of-business strategy development and integrate analytic and business strategy
• Identify business assumptions and hypotheses and refine them to determine further business questions
• Develop analytical frameworks and blueprints to answer business questions across business portfolios, products, and member experience
• Collaborate with stakeholders to uncover strategic insights related to Profit & Loss performance, Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience
• Define outcome measures, improve prioritization and decision agility, evaluate progress toward business outcomes, and assess risks to strategic goals
• Drive strategic agreement using subject matter expertise, interpersonal skills, and negotiation skills
• Serve as a team lead and provide guidance and on-the-job training to team members
• Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies

Business Strategy Analyst – Lead

Technical Product Manager

• Facilitate discovery, delivery, and performance of digital and technology products and experiences for USAA and its members
• Collaborate with internal stakeholders and partners to solve complex problems and optimize customer experiences
• Design and drive implementation of multi-platform technology and digital solutions
• Optimize existing products and experiences across delivery channels and platforms to drive KPIs and KRIs
• Apply User Centered Design and Design Thinking methodologies to bring digital and technology products to market
• Develop product strategy, vision, and goals, and justify decisions regarding innovation types and investments
• Use research, business and market intelligence, and data-driven insights to identify opportunities and improve performance
• Translate product and experience opportunities into initiatives, requirements, epics, and features, and drive execution strategy
• Shepherd complex opportunities from idea through market validation with business, UX, technology, operations, marketing, and other stakeholders
• Lead business case artifacts and hypotheses for scoping and prioritization
• Analyze and report product and experience performance against KPIs and KRIs
• Generate insights using varied tools and resources to identify improvement opportunities
• Lead cross-functional product teams and coordinate development aligned with strategic priorities
• Prepare presentations and communications for diverse audiences, including senior leadership
• Conduct internal and external research and situational analysis to apply industry best practices and trends
• Maintain advanced knowledge of business, technology, UX, and relevant processes
• Serve as a resource to team members and assist with onboarding
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Senior Digital Product Manager – Technical

Auto Claims Adjuster

• Manage complex auto claims from initial investigation through resolution
• Investigate and evaluate claims using policy language, statements, evidence, damages, and applicable laws
• Make timely coverage, liability, and settlement decisions
• Evaluate and negotiate first- and third-party physical damage claims within settlement authority
• Use Guidewire ClaimCenter, investigation resources, digital collaboration tools, and data-informed insights
• Proactively manage assigned claims inventory and drive claims toward timely resolution
• Deliver exceptional service through empathy, proactive communication, clear expectations, and ownership
• Collaborate with managers, appraisers, technical resources, and business partners
• Support workload surges and catastrophe-response operations, including mandatory on-call dates and possible evening, weekend, and holiday work
• Travel or deploy with minimal notice during designated catastrophe events
• Perform additional duties based on business needs

Senior Auto Adjuster – Complex Non-Injury Claims

• Support Investment Nurturing efforts within USAA Investment Services Company
• Help build dashboards for daily, near-real-time business management
• Maintain operational dashboards, Nurturing dashboards, analytics insights, and supervisory tools after launch
• Collaborate with analytics and reporting teammates across the Investment Advisory team
• Provide quantitative and qualitative analysis on industry trends, market developments, USAA's strategic direction, regulatory environment, and macroeconomic trends
• Identify business assumptions and hypotheses around line-of-business strategy
• Refine hypotheses and identify business questions for further exploration
• Integrate analytic strategy with business strategy
• Develop analytical frameworks and blueprints to answer business questions
• Evaluate strategic insights related to Profit & Loss performance, product strategy, pricing, marketing, sales, credit risk, distribution channels, and member experience
• Define outcome measures, improve prioritization and decision agility, evaluate progress toward business outcomes, and assess risks to strategic goals
• Manipulate and interpret business results using advanced data-driven problem-solving techniques
• Translate findings into insights for strategy management and execution
• Communicate strategic insights to senior leaders and key stakeholders to drive business decisions
• Provide guidance and on-the-job training to team members
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Senior Business Strategy Analyst – Investment Nurturing

• Lead teams of Digital or Technology Product Managers responsible for product strategy, ideation, definition, development and performance
• Oversee highly complex or strategic initiatives requiring confidentiality and enterprise-level visibility
• Collaborate with Business and Technology stakeholders to tackle complex problems and maximize the product portfolio
• Oversee delivery of platform modernization for Operational Communications Enablement
• Serve as the bridge between strategy and execution
• Attract, select and develop a Digital or Technology Product Management team
• Manage day-to-day team activities and resources for efficient delivery
• Own end-to-end technology and digital product management activities for a product portfolio, product line, group, major market segment or vertical market
• Set product strategies and lead development, analysis and alignment of product strategy and roadmaps
• Apply product management expertise in state-of-the-art digital and technology domains
• Improve business outcomes through strategic and innovative product and service solutions
• Guide data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end-user experiences and drive KPIs/KRIs
• Guide development of practices, tools and processes to collect data and member feedback, derive insights and inform product decisions
• Lead teams in managing ambiguity and influencing stakeholders toward clarity, solutions and execution plans
• Collaborate with senior leaders, product managers, developers, vendors, designers and other stakeholders on product strategies and launches
• Ensure business risks are identified, measured, monitored and controlled in accordance with risk and compliance policies

Director, Digital Product Management

Program Manager

• Define and maintain program strategies aligned with risk, size, complexity, and organizational goals
• Provide input and recommendations on multi-year business plans and execution approaches
• Facilitate meetings with executive management and project/program sponsors to define solutions and delivery
• Prepare stakeholder and management status reports, including risks and issues
• Perform analyses, identify root causes, and develop and recommend key work products
• Negotiate agreements, settle disputes equitably, and diffuse situations
• Negotiate program tradeoffs with IT and the business to align demand with capacity
• Adhere to EPMO processes, procedures, controls, standards, tools, and templates
• Adhere to required governance rigor
• Drive adoption and sustainment of organizational changes in compliance with USAA's Change Management methodology
• Ensure business activity risks are identified, measured, monitored, and controlled according to risk and compliance policies and procedures
• Lead complex, cross-functional programs supporting USAA's Currently Serving strategy across products, service, distribution, and marketing

Senior Program Manager – Member Value

Analyst

• Develop and execute data-driven audience strategies for marketing campaigns using SQL, Python, Salesforce, and Customer Data Platform tools
• Translate business requirements into technical solutions
• Build and validate target audiences
• Write and document code and requirements
• Identify emerging risks, performance gaps, customer behavior shifts, operational friction points, and growth opportunities
• Apply statistical, predictive, profitability, portfolio, scientific, and quantitative analytics methodologies
• Develop recommendations supporting business performance and profitable growth
• Analyze ambiguous business challenges to identify root causes, trends, and performance drivers
• Create business cases and recommendations balancing business needs, risk, operational impacts, and profitability
• Prepare peer-review-ready communication materials using data visualization and storytelling
• Document assumptions, methodologies, testing approaches, validation results, implementation requirements, and performance monitoring processes
• Partner with business, risk, technology, operations, and control stakeholders to implement recommendations, define success metrics, monitor performance, and optimize outcomes
• Use new analytical approaches, data assets, AI-enabled solutions, and decision science techniques
• Support portfolio growth, operational effectiveness, and regulatory compliance
• Identify, measure, monitor, and control risks according to policies and procedures

Decision Science Analyst – Mid-Level

Principal

• Utilize expertise, industry experience, analysis, and innovation to design and deliver strategic engagement plans for internal clients
• Leverage analytics, execute work plans, and deliver final outcomes, recommendations, and action plans
• Collaborate with key stakeholders, including senior-level executives, to maximize strategic engagement
• Work directly with senior-level executives to define business problems and structure strategic engagement plans
• Lead cross-functional, matrixed teams to solve highly complex and high-value business problems
• Provide thought leadership shaping the analysis, design, and implementation of business performance approaches
• Develop tailor-made solutions with clients to ensure positive impact and sustainable results
• Manage day-to-day execution of strategy engagements and quality of end products
• Develop junior team members supporting strategy engagements
• Communicate high-quality updates to executives and key stakeholders
• Collaborate with stakeholders and LOB leaders on executive communications covering strategy timelines, owners, required investments, and expected results
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Strategy Principal

• Investigate liability and apply appropriate coverage for moderately complex auto claims
• Evaluate, negotiate, and settle auto claims
• Negotiate liability for comparative negligence involving claimants or adverse carriers
• Identify coverage concerns, review prior loss history, and create SIU referrals when appropriate
• Gather information from police reports, recorded statements, witness statements, and multiple parties
• Resolve claims through proactive problem solving and decision making within authority guidelines and under moderate supervision
• Document damage evaluations, investigations, negotiations, and settlement decisions
• Collaborate with internal and external business partners and set expectations to facilitate claims resolution
• Support members, business partners, and claimants through varied communication channels and digital tools
• Apply knowledge of P&C insurance products, policy contracts, coverages, and claims procedures
• Apply intermediate knowledge of Auto Physical Damage to adjust claims
• Support workload surges and catastrophe response operations, including mandatory on-call dates and potential evening, weekend, and holiday work
• May travel for CAT deployments with minimal notice
• Handle higher-complexity claims and additional work as assigned
• Identify, measure, monitor, and control business risks in accordance with risk and compliance policies

Claims Auto Adjuster – Mid-Level

Call Center Representative

• Design scalable IT system infrastructure
• Implement system changes with consistency and autonomy
• Automate service delivery and maintenance tasks
• Build monitoring and tooling for systems
• Resolve complex technology production issues by troubleshooting IT systems
• Identify opportunities for improvements and make recommendations to management
• Analyze complex outages and identify opportunities for system improvements
• Apply engineering best practices, concepts, and patterns
• Understand customers and identify solutions and ideas with some assistance
• Evaluate potential technology solutions with some oversight
• Mentor junior engineers and potentially peer engineers
• Develop software-defined infrastructure in code in CI/CD pipelines
• Ensure risks associated with business activities are identified, measured, monitored, and controlled according to risk and compliance policies

Contact Center Voice Engineer – Mid Level

Software Engineer

• Support the team under direct supervision and guidance from senior engineers and an assigned mentor
• Design, develop, and deploy Large Learning Models for production environments
• Design, test, and optimize prompts for LLMs and generative AI applications
• Contribute to AI workflows, agentic AI solutions, and prompt orchestration to automate business processes
• Partner with business leaders to translate business problems into AI-enabled solutions
• Evaluate AI outputs, measure quality, and continuously refine prompt performance
• Design and enforce prompt guardrails to ensure compliant solutions
• Research emerging AI models, prompting techniques, and agent frameworks
• Participate in professional development opportunities, networking events, mentorship programs, and team-based projects

Context Developer, Modeler

Director

• Provide strategic, operational, and execution leadership in support of senior executives and leadership teams
• Translate strategy into action and drive execution of key priorities
• Facilitate strategic and operational planning, implementation, and execution processes
• Coordinate, execute, and document progress toward business goals, objectives, strategic initiatives, and action plans
• Develop and coordinate executive communications, messaging, presentations, and briefing materials
• Evaluate communication relevance and effectiveness and improve communication processes
• Develop, refine, coordinate, and obtain approvals for executive-level deliverables and materials
• Conduct research, analysis, and interpretation of business data, industry best practices, competitive information, and organizational insights
• Develop, coordinate, track, and submit Executive Leadership Team, Board, Council, Committee, and other leadership deliverables
• Manage strategic initiatives, programs, projects, executive events, business conferences, and special assignments
• Improve business processes, operating routines, governance practices, and organizational effectiveness
• Build partnerships across Functions, Lines of Business, Centers of Excellence, and leadership teams
• Identify risks, dependencies, gaps, and opportunities and develop recommendations and action plans
• Ensure business risks are identified, measured, monitored, and controlled under risk, compliance, and governance policies
• Contribute best practices and common processes to the centralized Technology Chief of Staff organization

Executive Operational Planning Director

Financial Planning and Analysis

• Solve complex business challenges through financial forecasting, planning, and modeling
• Analyze key financial areas within USAA's technology organization
• Mentor team members on advanced financial analysis and complex financial processes
• Ensure work complies with regulatory requirements, company policies, and internal controls
• Lead delivery of financial forecasts and plans for a business area or function
• Guide team members and oversee forecasting/planning process and model improvement initiatives
• Prepare and guide the team on complex financial reports, analyses, and cost-benefit analyses
• Provide insights for internal and external management decision-making
• Interpret complex financial information and recommend actions to business leaders
• Implement solutions to financial and operational opportunities
• Deliver value-added business decision support to customers and business partners
• Lead product assignments, product pricing, product profitability, and ad hoc analysis
• Provide proactive analysis and business insights to support effective decision-making and efficient resource utilization
• Interact with senior management and company leadership
• Guide the team and promote innovation and productivity
• Apply advanced knowledge of the business, products, and processes
• Serve as a resource on escalated issues
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Senior Financial Analyst - Technology

Learning and Development

• Facilitate executive-level, senior leader, and other complex leadership development experiences
• Apply advanced facilitation mastery and executive presence to manage sensitive discussions, complex group dynamics, and high-visibility leadership experiences
• Coach, mentor, and develop facilitators through observations, feedback, certification preparation, and capability-building activities
• Support facilitator certification standards, assessment processes, readiness reviews, and development planning
• Partner with the Director of Leadership Development Delivery to drive delivery excellence, facilitator capability, quality standards, and continuous improvement
• Partner with Talent Advisors to design and execute custom leadership development experiences, leadership team sessions, strategic working meetings, onboarding experiences, and leadership forums
• Coach leaders and leaders-as-teachers to enhance learner engagement, leadership credibility, and learning impact
• Incorporate business strategy, organizational priorities, military acumen, and member-centered perspectives into leadership development experiences
• Evaluate learner feedback, facilitation observations, and business outcomes to improve leadership development delivery and learning impact
• Serve as a role model for facilitation mastery, coaching capability, executive presence, and leadership development excellence
• Identify, measure, monitor, and control business risks in accordance with risk and compliance policies and procedures