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wawa fertilityCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success within the healthcare sector, focusing on building strong relationships, driving product adoption, and utilizing data-driven strategies to enhance customer retention and satisfaction.
Highest-signal resume keywords
Account ManagementCustomer SuccessStakeholder ManagementData-Driven ApproachHealthcare Experience
About the role
Key responsibilities & impact- Own and manage a portfolio of clinic accounts following implementation
- Act as the primary relationship owner for customers
- Build long-term relationships with clinical, operational and senior leadership stakeholders
- Drive product adoption and engagement
- Develop customer success plans based on clinic goals, challenges and priorities
- Monitor customer health and satisfaction, identify risks and reduce churn
- Own retention and account growth, support renewals and identify expansion opportunities
- Lead regular customer reviews covering platform usage, performance and improvements
- Represent the voice of the customer to Product, Engineering and Support
- Partner with Implementation to ensure seamless handover and consistent customer experience
- Build scalable Account Management processes, customer health frameworks, engagement playbooks and best practices
Requirements
What you’ll need- 3+ years of experience in Account Management or Customer Success
- Experience in healthcare is essential
- Ideally experience in a B2B SaaS or technology-driven environment
- Proven track record of building strong customer relationships, driving engagement and improving customer retention
- Commercial awareness, including experience supporting renewals, identifying growth opportunities and developing existing accounts
- Strong stakeholder management skills
- Experience managing a portfolio of customers and proactively identifying customer needs
- Data-driven approach using customer engagement, product usage and health metrics
- Excellent communication, relationship-building and problem-solving skills
- Proactive, ownership-driven mindset and ability to work independently in a fast-paced, growing business
Benefits
Comp & perks- Competitive base salary plus a quarterly variable component tied to clinic growth and adoption
- Real equity, real upside
- Hybrid and flexible working
- Lunch provided on office days
- Ownership and direct impact on customer satisfaction, retention and company growth
- Growth and learning opportunities
- Opportunity to help shape the Account Management function
- Mission-driven work contributing to accessible fertility care
- Equal opportunity and inclusive work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer EngagementProduct Usage MetricsRetention StrategiesGrowth Opportunities IdentificationCustomer Health Frameworks
Soft Skills
Excellent CommunicationRelationship-BuildingProblem-SolvingProactive MindsetOwnership-Driven
Industry Keywords
B2B SaaSClinical StakeholdersOperational StakeholdersCustomer Health MonitoringAccount Growth