Worldwide Flight Services (WFS)

Customer Support

• Greet and assist customers for import operations
• Prepare, review, organize, copy, and distribute documentation before flight arrivals and departures
• Travel to the Airport Operational Area to retrieve or deliver flight documents
• Notify brokers or freight forwarders about shipment arrivals or warehouse holds using the Master Airway Bill
• Assist customers retrieving documents and freight
• Collect charges and document payment methods
• Process Customs Out proof of delivery for every transaction
• Assist with completing Master Airway Bills for over-the-counter shipments
• Confirm bookings are accepted
• Confirm mandatory TSA screening
• Verify Dangerous Goods compliance with aircraft limits and follow procedures for Dangerous Goods shipments
• Capture Air Waybill information in airline systems
• Manifest flights using warehouse information
• Print and deliver flight manifests, cargo pallet messages, deadload, and NOTOC documents to aircraft
• Verify post-flight inventory against documents
• Maintain and file pertinent documents and records
• Prepare irregularity and weekly import/export statistics reports
• Answer incoming calls and respond to emails
• Maintain security requirements under Airport Police, TSA, and United States regulations

Air Cargo Customer Service Agent

Agent

• Marshall aircraft upon arrival and departure
• Load and unload cargo and baggage on and off aircraft
• Safely drive and operate ground support equipment, including belt loaders, tugs, and baggage carts
• Transport cargo and bags between the terminal, warehouse, and aircraft
• Sort and load baggage
• Connect and remove ground power and ground start units
• Perform water service
• Perform aircraft pushback, wing walking, and related guide man functions
• Maintain a secure work environment

Ramp Agent

• Load and unload cargo, mail, express shipments, and company materials on and off aircraft
• Transport cargo between aircraft and perform ramp transfers
• Receive, deliver, and physically handle freight and company materials at designated docks, mail, and sorting areas
• Complete forms and messages necessary for assigned functions
• Transport furnishings and supplies to and from aircraft
• Assist with loading, unloading, and racking filled and empty drums
• De-ice aircraft, clear windshields, and spray wings and fuselage with glycol at heights of 20–80 feet
• Push out and tow aircraft and perform guide functions
• Connect and remove ground power and ground start units
• Clean work areas, ramps, and facilities with or without powered equipment
• Monitor facility security and report security breaches, suspicious occurrences, or non-compliance
• Comply with WFS site security procedures

Air Cargo Ramp Agent

Clerk

• Load and unload cargo weighing up to 70 lbs. onto and off aircraft
• Push, pull, and position loaded containers weighing up to 3,200 lbs. on rollers with or to aircraft
• Drive vehicles weighing 3,000 to 80,000 lbs. in congested aircraft operating areas
• Position vehicles up to aircraft using depth perception and color distinction
• Transport cargo between terminals and aircraft using a 3,000 lb. vehicle and attached carts
• Read off-load sheets to determine cargo destinations
• Monitor staff, security contractors, and visitors for security concerns
• Report security breaches, suspicious occurrences, and non-compliance with the site security plan
• Comply with the WFS site security plan for the assigned warehouse
• Report to work regularly and punctually

Air Cargo Ramp Clerk

Manager

• Manage warehouse operations and airport ramp operations for efficient handling of Express packages
• Facilitate daily cross-dock throughput of packages from aircraft to warehouse to trucks with minimal storage
• Lead the team according to structured processes and guidelines, prioritizing safety
• Work hands-on with the team to move packages throughout the facility
• Ensure customer satisfaction, safety, security, and quality exceed standards for the assigned shift
• Maintain and control operational requirements during the shift in accordance with the corporate security program and TSA legislation
• Plan, organize, lead, and control staff in a diversified, multicultural work environment
• Develop next-level leaders and managers in leadership and management skills
• Supervise staff to meet business needs and carrier Service Level Agreement standards
• Ensure Lead Agents and Warehouse Agents follow safety rules and standards
• Participate in recruiting, interviewing candidates, and making hiring decisions
• Assist with employee relations and conflict resolution
• Prepare performance appraisals and provide input for counseling and terminations
• Maintain security compliance with Toledo Express Airport, Airport Police, TSA, USCBP, and FAA regulations
• Challenge persons without airport identification badges in WFS warehouses or Airport Operational Areas
• Prepare weekly, monthly, and ad hoc operational reports
• Complete injury and damage reports
• Authorize or ensure post-accident and post-injury testing
• Assist customer representatives with compliance reports and audits
• Maintain airport employment records and appointments, including badge appointments and USCBP interviews

Senior Manager – Express

General

• Coordinate all activities during aircraft turnaround to ensure compliance with the Turnaround Plan and safety regulations
• Conduct aircraft arrival and departure visual inspections and complete required checklists
• Monitor and enforce compliance with safety procedures for turnaround personnel
• Report and document incidents, accidents, irregularities, and airline-required paperwork
• Confirm with the Ramp Supervisor that loading is complete and aircraft holds are clear
• Communicate applicable flight information to the Captain and allocate delay reason codes as necessary
• Manage disruptions to the Turnaround Plan and ensure smooth coordination
• Complete CLC planning, Movement of Aircraft reports, and relevant flight reports
• Adhere to WFS site security protocols and report security concerns

Flight Turnaround Coordinator

• Perform computer data entry
• Prepare all flight documents
• Interface with U.S. Customs
• Prepare import and export documentation
• Accept and distribute cargo according to applicable air carrier and Department of Transportation regulations
• Compile customer lists for sales leads
• Solicit orders and speak with customers to complete sales
• Quote prices and terms and prepare sales contracts
• Estimate customer delivery dates based on company delivery schedules
• Retrieve import and deliver export documents to and from aircraft
• Comply with WFS site security procedures for assigned warehouse and other operations
• Monitor staff, security contractors, and visitors and report security breaches, suspicious occurrences, or non-compliance

Air Cargo Agent

• Supervise and assist with cleaning aircraft cabins, including seats, tray tables, lavatories, and galleys
• Ensure compliance with airline standards, safety procedures, and sanitation guidelines
• Assign tasks to cabin cleaning agents and monitor performance
• Conduct inspections to ensure quality standards are met before aircraft departure
• Train new team members on cleaning techniques, equipment usage, and safety procedures
• Communicate with supervisors and airline representatives about cleaning schedules and special requests
• Maintain inventory of cleaning supplies and request replenishments

Lead Cabin Services Agent – Part Time

Analyst

• Conduct market pricing analyses using salary survey data and industry benchmarks
• Evaluate jobs and determine compensation levels based on internal equity and external competitiveness
• Analyze compensation trends and recommend base pay, incentive pay, and total rewards programs
• Support administration of compensation structures, salary grades, pay ranges, and job classifications
• Monitor employee compensation for equity, compression, and market alignment concerns
• Support annual merit and bonus planning cycles
• Validate compensation recommendations against compensation guidelines and budgets
• Prepare compensation models, reports, analytics, planning materials, and manager communications
• Develop and maintain compensation dashboards, reports, and workforce data analyses
• Analyze compensation metrics and provide actionable insights
• Prepare presentations and recommendations for leadership and HR partners
• Perform regular compensation data audits
• Ensure compensation programs comply with federal, state, and local regulations
• Support pay equity analyses and compensation audits
• Maintain compensation program, policy, and procedure documentation
• Assist with internal and external compensation reporting requirements
• Partner with Human Resources, Finance, Talent Acquisition, and business leaders to support talent attraction, retention, and organizational objectives

Compensation Analyst II

• Plan, direct, and coordinate activities through subordinate personnel to optimize equipment, facilities, and personnel
• Consult with airport management
• Manage and motivate operational personnel
• Cooperate with upper management to formulate administrative and operational policies and procedures
• Analyze daily operational records to maintain knowledge of station activities
• Review and analyze expenditures, financial reports, and operational reports to determine requirements for increasing profits
• Prepare recommendations for upper management evaluation
• Recommend capital expenditures for new equipment to increase efficiency and services
• Approve requisitions for equipment, materials, and supplies within the facility budget
• Maintain and control operational requirements in accordance with the corporate security program and TSA legislation
• Ensure company audit requirements are undertaken for continuity and compliance
• Implement the site-specific security plan
• Ensure WFS staff receive and display relevant company ID badges
• Enforce compliance with administrative policies, procedures, safety rules, and governmental regulations
• Direct investigations into internal and external facility complaints
• May negotiate contracts with equipment and materials suppliers

Air Cargo Assistant General Manager

Operations

• Perform safe and efficient cargo duties through direction, coordination, observation, and hands-on assistance
• Ensure assigned personnel complete duties efficiently and professionally
• Perform export cargo build-up and import/export cargo tracing
• Operate forklifts and ramp equipment
• Monitor dock offload/loading utilization
• Complete warehouse cargo inventory assessments
• Prepare import/export flight documentation
• Accept and distribute cargo according to air carrier and Department of Transportation regulations
• Provide customer service and resolve customer issues
• Ensure compliance with ramp safety regulations
• Load and unload aircraft
• Perform visual Foreign Object Debris checks and inspect aircraft condition before and after loading
• Coordinate cargo transportation between terminals and aircraft
• Comply with WFS safety, security, and air carrier TSA Security Programs
• Monitor and report security breaches, suspicious occurrences, and non-compliance
• Serve as a technical operational expert coordinating warehouse and ramp cargo movement
• Provide insight on staffing structures and tasks needed for on-time, safe, high-quality delivery
• Support other customers as assigned based on training and experience

Air Cargo Operations Specialist

• Plan, direct, and coordinate activities through subordinate personnel to optimize use of equipment, facilities, and personnel
• Consult with airport management
• Manage and motivate operational personnel
• Cooperate with upper management in formulating administrative and operational policies and procedures
• Analyze daily operational records to maintain knowledge of station activities
• Review and analyze expenditures and financial and operational reports to identify requirements for increasing profits
• Prepare recommendations for upper management evaluation
• Recommend capital expenditures for new equipment to increase efficiency and services
• Approve equipment, material, and supply requisitions within the facility budget
• Maintain and control operational requirements under the corporate security program and TSA legislation
• Ensure company audits are undertaken for continuity and compliance
• Implement the site-specific security plan
• Ensure WFS staff receive and display relevant company identification badges
• Enforce compliance with administrative policies, procedures, safety rules, and governmental regulations
• Direct investigations into internal and external facility complaints
• Negotiate contracts with equipment and materials suppliers when needed

• Maintain satisfactory quantity and quality of work by assigned personnel
• Explain and demonstrate work procedures, methods, and safety practices
• Apportion and schedule assigned work
• Observe and analyze work methods and results
• Bring problems to management's attention and assist with utilization of tools, equipment, and materials
• Monitor staff, security contractors, and visitors for security compliance
• Report security breaches, suspicious occurrences, or non-compliance with the site security plan
• Comply with WFS site security procedures
• Perform work according to company rules and regulations
• Enter computer data
• Prepare flight documents and import/export documentation
• Interface with U.S. Customs
• Accept and distribute cargo according to air carrier and DOT regulations
• Compile customer lists for sales leads
• Solicit orders and discuss sales with customers
• Quote prices and terms and prepare sales contracts
• Estimate customer delivery dates based on company delivery schedules
• Retrieve import and deliver export documents to and from aircraft
• Report to work regularly and punctually

Air Cargo Lead Office Agent

Human Resources

• Conduct monthly audits of timekeeping, scheduling, and payroll records for compliance with labor laws, collective bargaining agreements, and company policies
• Evaluate manager-initiated timekeeping adjustments, punch edits, overrides, missed punches, retroactive entries, and exception handling
• Audit meal and rest period compliance, attestation records, and related documentation
• Serve as the primary compliance resource and escalation point for regional operational leaders
• Lead implementation of changes in labor and employment regulations, including wage laws and predictive scheduling requirements
• Design and deliver mandatory training for frontline managers and supervisors on FLSA requirements, off-the-clock work prevention, and meal/rest break regulations
• Coach leaders on compliant timecard approvals, documentation, and workforce management processes
• Lead investigations into wage and hour concerns, payroll discrepancies, scheduling complaints, and labor compliance violations
• Partner with Legal, Human Resources, Payroll, and Operations on regulatory audits, agency inquiries, litigation support, and administrative claims

HR Compliance Specialist II

• Make passenger reservations, issue tickets and itineraries, and compute fares
• Handle baggage check-in, excess baggage charges, and general travel information
• Assist passengers at boarding gates and process boarding procedures
• Manage reservations, standby travelers, and their luggage
• Determine flight close-out times and complete flight documentation
• Handle post-departure procedures, ticket invalidation, and final reports
• Conduct lost-and-found activities and return found items
• Process lost or damaged baggage claims and settlements
• Receive and process domestic and international airfreight shipments
• Determine airfreight routing, compute rates, and prepare documentation
• Maintain accurate airfreight inventory records across warehouse, dispatch, and delivery
• Ensure compliance with site security protocols and report breaches or suspicious activity

Air Cargo Customer Service Agent

Ramp Agent

Air Cargo Ramp Agent

Air Cargo Ramp Clerk

Senior Manager – Express

Flight Turnaround Coordinator

Air Cargo Agent

Lead Cabin Services Agent – Part Time

Compensation Analyst II

Air Cargo Assistant General Manager

Air Cargo Operations Specialist

Air Cargo Assistant General Manager

Air Cargo Lead Office Agent

HR Compliance Specialist II

Part Time Passenger Services Agent