Zoetis

Director

• Serve as the global subject matter expert in animal behavior and welfare science
• Develop and maintain the scientific framework for behavioral welfare assessment, environmental enrichment, positive reinforcement training, and stress reduction
• Translate emerging research and best practices into organizational programs and standards
• Provide expert consultation to veterinarians, research scientists, animal care teams, IACUCs, and oversight bodies
• Advise on behavioral indicators of pain, distress, and compromised welfare to support humane endpoint determination and protocol refinement
• Partner with veterinary and Global Animal Welfare leaders on welfare investigations, Refinement, and 3Rs implementation
• Direct the global animal behavior program, setting priorities, standards, and measurable goals
• Lead, mentor, and develop a team of three behavior technicians and one behavior scientist
• Oversee behavioral intervention programs including environmental enrichment, positive reinforcement training, and social housing initiatives
• Ensure consistent program implementation across global sites
• Establish behavioral metrics and assessment frameworks
• Direct collection, analysis, and interpretation of behavioral data
• Translate behavioral data into actionable recommendations to improve animal welfare and research reproducibility
• Serve as behavioral science SME for Global Animal Welfare policy and SOP development and review
• Design and deliver behavioral science training globally
• Provide expert input to AW risk assessments, protocol reviews, and IACUC deliberations
• Partner with veterinary, research, animal care, and AW risk management teams to embed behavioral science in global practice
• Support the Executive Director, Global Animal Welfare in advancing a globally aligned, science-based approach to behavior and welfare

Associate Director, Global Animal Behavior

Scientist

• Develop and optimize robust, economical downstream processes for biologics antigen production and recombinant protein purification
• Execute and troubleshoot chromatography and filtration unit operations, including cross-flow and dead-end filtration
• Purify and concentrate vaccine antigens and therapeutic proteins
• Perform process characterization and optimization studies, including Design of Experiments, to establish operational ranges and define design spaces
• Support purification of antigens and concentration of viral and bacterial materials for mono- and multivalent vaccine development
• Partner with pilot and manufacturing teams to scale processes and transfer them to commercial/GMP environments
• Author protocols, study reports, and technology transfer documents for internal/external tech transfer and regulatory filings
• Represent DSP/Process Development on interdisciplinary project teams and provide technical recommendations
• Maintain electronic laboratory notebooks, templates, and documentation in accordance with protocols and SOPs
• Collaborate with research, bacteriology, virology, formulation, regulatory, bioanalytical, pilot operations, manufacturing, global colleagues, and external partners

Scientist, Downstream Bioprocess Development

Account Manager

• Execute strategies to maximize sales performance within the assigned geography
• Meet overall sales objectives and key growth product quotas through demand generation
• Launch new products and service offerings and generate new equipment leads
• Demonstrate solution selling capabilities
• Build and demonstrate technical knowledge, verbal fluency, and veterinary practice expertise
• Build relationships with and service targeted hospitals and personnel to maintain and grow account relevance and access
• Interact with customers following Zoetis promotional guidelines
• Develop and execute a Territory Business Plan and resource allocation to maximize ROI
• Meet field activity expectations, including sales calls and investment in medical education programs
• Develop and execute account- and veterinarian-level call cycles
• Work professionally with Zoetis Petcare colleagues while meeting integrity, compliance, administrative, communication, and teamwork expectations
• Travel and work some evenings for educational programs as required

• Develop and optimize robust, economical downstream processes for biologics antigen production and recombinant protein purification
• Execute and troubleshoot chromatography and filtration unit operations, including cross-flow and dead-end filtration
• Purify and concentrate vaccine antigens and therapeutic proteins
• Perform process characterization and optimization studies, including Design of Experiments (DoE)
• Establish operational ranges and define design spaces
• Support purification of antigens and concentration of viral and bacterial materials for mono- and multivalent vaccine development
• Partner with pilot and manufacturing teams to scale processes and transfer them to commercial/GMP environments
• Author protocols, study reports, and technology transfer documents for internal/external technology transfer and regulatory filings
• Represent DSP/Process Development on interdisciplinary project teams
• Provide technical recommendations and support decision-making within the DSP workstream
• Maintain electronic laboratory notebooks, electronic templates, and documentation according to scientific protocols and applicable SOPs
• Collaborate with research, bacteriology, virology, formulation development, regulatory affairs, bioanalytical sciences, pilot operations, manufacturing, global colleagues, external vendors, contractors, research collaborators, and contract manufacturers

Support Engineer

• Respond promptly and accurately to high volumes of technical support requests through multiple support channels.
• Diagnose and resolve issues related to product performance, applications, connectivity, and operations.
• Use support tools including back offices, command center, chemistry translator, virtual share, and remote access to identify error trends and isolate root causes.
• Support customers, field representatives, distributors, and strategic partners through technical inquiries, performance issue resolution, and application, connectivity, and operations training.
• Collaborate with Supervisors, Senior Agents, Level 1–3 Support, Product Management, Repair, Engineering, Product Support, Quality, VMRD, Field Sales, Field Tech Services, Customer Service, Training, and VMIPS.
• Document interactions and resolutions in the Customer Relationship Management system.
• Manage end-to-end case handling and regulatory reporting case processing while meeting case-management guidelines, KPIs, and service levels.
• Resolve customer dissatisfaction complaints, handle escalations, and coordinate with internal teams to support customer retention.
• Initiate product returns, including replacement, investigation, and repair, in the CRM system.
• Process orders for troubleshooting, defective-product replacement, and customer accommodation.
• Maintain current expertise on diagnostic product lines, troubleshooting methods, policies, and procedures.
• Adhere to Zoetis policies, procedures, and objectives.
• Participate in special projects and assignments.
• Manage the RMA process end-to-end.
• Conduct proactive follow-up calls for new installations during customer onboarding.
• May participate in meetings with local markets.

Diagnostics Technical Support Representative

• Respond to high volumes of technical support requests through multiple support channels
• Diagnose and resolve issues involving product performance, applications, connectivity, operations, and system integration
• Use back offices, command center, chemistry translator, virtual share, and remote-in tools to identify error trends and isolate root causes
• Provide technical inquiries, troubleshooting, application/connectivity/operations training, and customer support to customers, field force, distributors, and strategic partners
• Collaborate with supervisors, support levels, product management, repair, engineering, quality, sales, customer service, training, and other internal teams
• Document interactions and resolutions in the CRM system and manage end-to-end case handling, including regulatory reporting processes
• Handle customer dissatisfaction, complaints, escalations, and retention-related concerns
• Initiate product returns and process orders for troubleshooting, replacement, defective products, and customer accommodation
• Maintain expertise on diagnostic product lines, troubleshooting methods, policies, and procedures
• Participate in special projects, local-market meetings, proactive installation follow-up calls, and customer onboarding
• Manage the RMA process end-to-end
• Adhere to Zoetis policies, procedures, objectives, case-management guidelines, KPIs, and service levels

• Execute strategies to maximize sales performance within the assigned geography
• Meet overall sales objectives and growth-product targets through demand generation
• Launch new products and service offerings and generate new equipment leads
• Demonstrate solution selling capabilities and relevant technical knowledge
• Build and maintain relationships with targeted hospitals and personnel
• Interact with customers following Zoetis promotional guidelines
• Develop and execute territory business plans and resource allocation
• Meet field activity expectations, including sales calls and medical education programs
• Develop and execute account- and veterinarian-level call cycles
• Collaborate professionally with Zoetis Petcare colleagues while meeting integrity, compliance, administrative, and teamwork expectations
• Travel within the territory and work some evenings for educational programs

• Meet overall sales objectives and quotas, including for key growth products, through demand generation within the targeted geography
• Launch new products and service offerings and generate new equipment leads
• Demonstrate solution-selling capabilities
• Build and demonstrate technical knowledge, verbal fluency, and veterinary practice expertise
• Build effective relationships with and service targeted hospitals and personnel
• Interact with customers according to Zoetis promotional guidelines
• Develop and execute territory business plans and resource allocation to maximize return on investment
• Meet field activity expectations, including sales calls and investment in medical education programs
• Develop and execute account- and veterinarian-level call cycles
• Collaborate professionally with Zoetis Petcare colleagues while meeting integrity, compliance, communication, administrative, and teamwork expectations
• Manage assigned geography as a field-based Account Manager for the US Petcare Division

• Meet overall sales objectives and quotas, including for key growth products, through demand generation within the targeted geography
• Successfully launch new products and service offerings and generate new equipment leads
• Demonstrate solution-selling capabilities
• Build and demonstrate technical knowledge, verbal fluency, and veterinary practice expertise
• Build effective relationships with targeted hospitals and personnel to maintain and grow relevance and access within each account
• Interact with customers in accordance with Zoetis promotional guidelines
• Develop and execute territory business plans and resource allocation strategies
• Implement Zoetis resources and follow up to maximize return on investment
• Meet field activity expectations, including sales calls and investment in medical education programs
• Develop and execute account- and veterinarian-level call cycles to meet reach and frequency expectations
• Work professionally with Zoetis Petcare colleagues while meeting expectations for integrity/compliance, conduct, communication, administrative responsibilities, and teamwork
• Manage assigned expense budgets and work independently and within a close team environment

• Execute sales strategies to maximize performance within the assigned geography
• Meet overall sales objectives and growth-product quotas through demand generation
• Launch new products and service offerings and generate new equipment leads
• Demonstrate solution-selling capabilities and build relevant technical and veterinary practice knowledge
• Build and service relationships with targeted hospitals and personnel
• Interact with customers according to Zoetis promotional guidelines
• Develop and execute territory business plans and resource allocation
• Meet field activity expectations, including sales calls and medical education programs
• Develop and execute account- and veterinarian-level call cycles
• Collaborate professionally with Zoetis Petcare colleagues while meeting integrity, compliance, administrative, communication, and teamwork expectations
• Manage assigned expense budgets while working independently and in a close team environment

• Utilize solution selling, territory management, and business planning capabilities to execute strategies and maximize sales performance within the assigned geography
• Meet overall sales objectives and key growth product quotas through demand generation within the targeted geography
• Launch new products and service offerings and generate new equipment leads
• Demonstrate solution-selling capabilities and build relevant technical knowledge, verbal fluency, and veterinary practice expertise
• Build relationships with and service targeted hospitals and personnel to maintain and grow relevance and account access
• Interact with customers following all Zoetis promotional guidelines
• Develop and execute a Territory Business Plan and resource allocation to maximize ROI
• Meet field activity expectations, including sales calls and investment in medical education programs
• Develop and execute account- and veterinarian-level call cycles delivering reach and frequency expectations
• Collaborate professionally with Zoetis Petcare colleagues while meeting integrity, compliance, administrative, communication, and teamwork expectations

• Execute strategies to maximize sales performance within the assigned geography.
• Meet overall sales objectives and key growth product quotas through demand generation.
• Launch new products and service offerings and generate new equipment leads.
• Demonstrate solution selling capabilities and build relevant technical knowledge and veterinary practice expertise.
• Build and maintain relationships with targeted hospitals and personnel.
• Interact with customers following Zoetis promotional guidelines.
• Develop and execute a Territory Business Plan and resource allocation.
• Implement Zoetis resources and follow up to maximize ROI.
• Meet field activity expectations, including sales calls and investment in medical education programs.
• Develop and execute account- and veterinarian-level call cycles.
• Collaborate professionally with Zoetis Petcare colleagues while meeting integrity, compliance, communication, administrative, and teamwork expectations.
• Travel within the territory and work some evenings for educational programs.

Solutions Engineer

• Sell diagnostic instruments, tests, and related services within an assigned territory and achieve sales quotas
• Build and maintain customer relationships to maximize retention and customer value
• Develop product and competitive-positioning knowledge
• Conduct daily customer-facing activities with existing accounts and new business opportunities
• Drive extensively and travel overnight periodically within the assigned territory
• Communicate product uses, benefits, and value propositions through demonstrations and presentations
• Secure purchase orders and manage opportunities through the sales funnel
• Lead post-sale onboarding, installation support/validation, and customer training
• Identify customer pain points and implement workflow improvements
• Provide onsite and remote support, troubleshooting, and escalation coordination
• Maintain CRM documentation for customer interactions and outcomes
• Generate leads and referrals, including competitive placements and academia/research opportunities
• Collaborate with sales, accounting, and technical support teams

Senior Diagnostics Solutions Consultant

Sales

• Drive sales performance within the assigned geography using solution selling and territory management
• Leverage Zoetis resources and organizational relationships while pursuing professional development
• Meet and exceed sales objectives and key growth product quotas
• Launch new product and service offerings
• Balance a broad portfolio to address sales opportunities, territory needs, and business needs
• Demonstrate success in growth rates and other key sales metrics
• Build technical knowledge, verbal fluency, and veterinary practice expertise
• Build and service relationships with targeted hospitals and personnel
• Interact with customers according to Zoetis promotional guidelines
• Use consultative selling techniques to educate clients and connect their business needs to Zoetis solutions
• Develop and execute annual Territory Business Plans
• Develop and implement SMART goals across the Zoetis portfolio
• Use samples, educational materials, events, CRM tools, and other Zoetis resources to maximize territory effectiveness
• Conduct quarterly business reviews with the Inside and Digital Sales Manager
• Collaborate with Zoetis colleagues, internal stakeholders, and external customers
• Complete Zoetis product and industry learning and development curriculum
• Complete an annual Individual Development Plan
• Attend regional and national sales meetings and onsite educational trainings with limited travel

Associate Inside and Digital Sales Representative

General

• Provide onsite support to veterinary clinics, laboratory research, and veterinary academic settings
• Support the overall business health and customer satisfaction of assigned territories
• Assist with implementation, training, operation, applications, and problem resolution for veterinary diagnostics products
• Deliver post-sale product installation support and validation
• Lead applications and operations training to accelerate adoption and reduce time-to-value
• Execute customer onboardings across point-of-care diagnostics, Zoetis DX/Virtual Lab, and reference lab offerings
• Support structured onboarding journeys, including a 100-day onboarding cadence where applicable
• Identify and resolve workflow pain points and implement workflow improvements
• Respond to onsite technical support requests and coordinate escalations for complex system issues
• Use territory and time-management tools such as FASTDx to optimize account coverage
• Drive utilization of consumables and services through consultative training and value-based recommendations
• Generate and route qualified leads for point-of-care analyzers and reference lab opportunities
• Tailor messaging to customer needs and business objectives while identifying selling opportunities
• Collaborate with field partners on customer retention, corporate initiatives, specialty initiatives, and quarterly projects
• Work with the Area Business Manager and Diagnostic Solutions Consultant to provide team-based customer service
• Identify and report opportunities for additional analyzers and new customer opportunities through referrals

Associate Director, Global Animal Behavior

Scientist, Downstream Bioprocess Development

Account Manager

Scientist, Downstream Bioprocess Development

Diagnostics Technical Support Representative

Diagnostics Technical Support Representative

Account Manager

Account Manager

Account Manager

Account Manager

Account Manager

Account Manager

Senior Diagnostics Solutions Consultant

Associate Inside and Digital Sales Representative

Diagnostics Technical Specialist