Abbott

Manager

• Develop and execute short-, medium-, and long-term professional education strategies
• Design, develop, maintain, and continuously improve comprehensive educational curricula
• Plan and execute educational programs through live, virtual, hybrid, and hands-on learning environments
• Establish processes for assessing educational effectiveness and learner outcomes
• Lead, develop, and manage the professional education team
• Build relationships with business leaders, Medical Affairs, Clinical Affairs, Marketing, Compliance, external faculty, KOLs, and healthcare professionals
• Ensure educational programs and resources are evidence-based and compliant
• Partner with stakeholders to identify educational gaps and opportunities
• Recruit and maintain a network of qualified faculty and clinical experts
• Manage budgets, vendor relationships, and program logistics
• Develop measurement frameworks to evaluate outcomes
• Ensure alignment with organizational goals and healthcare industry standards
• Implement and maintain the effectiveness of the quality system
• Communicate initiatives, participant progress, and outcomes in a timely manner

Senior Manager, Professional Education

Analyst

• Leverage claims, accounts, and operational data to identify trends, inefficiencies, and opportunities across the revenue cycle continuum
• Compile and synthesize large datasets into insights supporting decision-making, business cases, and leadership strategy
• Conduct root cause analyses of reimbursement delays, denials, and other revenue-impacting issues; recommend scalable solutions
• Translate analytical findings into summaries, dashboards, and reports for Finance, Revenue Cycle, and Operations stakeholders
• Collaborate with internal partners to streamline workflows, eliminate bottlenecks, and support proactive issue resolution
• Serve as a subject matter expert on claims adjudication, payment posting, denial trends, and payer behaviors
• Create, refine, and manage SOPs for account resolution, escalation workflows, and analytical best practices
• Design and maintain performance dashboards and scorecards for KPIs and performance gaps
• Support implementation of technologies, tools, and reporting capabilities
• Promote data-driven accountability by identifying process breakdowns and collaborating on remediation strategies
• Work primarily in a seated role with keyboard use for at least 50% of the workday

Senior Analyst, Revenue Cycle

• Develop and execute short-, medium-, and long-term professional education strategies
• Design, develop, maintain, and continuously improve comprehensive educational curricula
• Lead planning and execution of live, virtual, hybrid, and hands-on educational programs
• Establish processes for assessing educational effectiveness and learner outcomes
• Lead, develop, and manage the professional education team
• Build relationships with business leaders, Medical Affairs, Clinical Affairs, Marketing, Compliance, external faculty, KOLs, and healthcare professionals
• Ensure educational programs and resources are evidence-based and compliant
• Identify educational gaps and opportunities with stakeholders
• Recruit and maintain a network of qualified faculty and clinical experts
• Manage budgets, vendor relationships, and program logistics
• Develop measurement frameworks to evaluate outcomes
• Ensure alignment with organizational goals and healthcare industry standards
• Implement and maintain quality-system effectiveness
• Communicate initiatives, participant progress, and outcomes

General

• Serve as the subject matter expert for automation hardware solution implementations within large core clinical laboratories
• Lead onsite implementation activities, including equipment receipt, site readiness review, equipment placement, assembly, testing, and operational verification
• Coordinate implementation projects with customers, project managers, laboratory leadership, local field service teams, contractors, vendors, and cross-functional stakeholders
• Resolve complex technical inquiries and provide advanced troubleshooting throughout the implementation lifecycle
• Apply established procedures and develop practical solutions for technical challenges and customer requirements
• Deliver automation product training and technical guidance to field service personnel during and after implementation
• Support post-implementation escalations and provide subject matter expertise for complex automation system issues
• Support new automation hardware product launches and instrument additions at existing customer sites
• Develop and apply consulting strategies to strengthen customer partnerships and support long-term automation solution success
• Maintain compliance with quality system requirements and promote adherence to Abbott’s Code of Business Conduct
• Travel throughout the United States supporting customer implementation projects

Automation Technical Specialist

Sales

• Lead a regional field sales and clinical organization to achieve sales and market penetration goals for Abbott’s MCS Division
• Lead field sales and/or sales support employees
• Develop and implement annual sales plans to meet business revenue goals
• Hire, coach, develop, and retain sales and clinical personnel
• Develop regional strategic plans for revenue, profitability, and market penetration
• Execute critical sales and service strategies and tactics
• Identify strategies to increase appropriate patient referrals and overcome barriers to Acute therapy adoption
• Provide ongoing coaching and feedback through field visits, observation, and results measurement
• Oversee regional training strategies and market development plans
• Lead regional talent acquisition and talent development strategies
• Develop and maintain relationships with customers, KOLs, and industry leaders
• Maintain understanding of heart failure technology and competitive environment
• Manage and own regional P&L with finance alignment
• Build and maintain relationships with Abbott and competitive customers
• Ensure quality policy/system compliance within the department
• Contact, visit, and support clients and prospective clients regarding company products
• Study new and existing products and monitor competitor sales, prices, and products
• Attend trade shows and conferences as needed
• Remain current on developments in areas of expertise

Regional Sales Director – MCS

• Implement and maintain the effectiveness of the quality system
• Guide, coach, and direct staff providing direct service and support to Abbott Diagnostics Division customers and other clients
• Promote ADD products and image through superior customer service and support
• Apply knowledge of diagnostic systems and products in customer environments
• Ensure documentation, records, and data are properly collected and maintained
• Operate within financial budget constraints and support budget development
• Provide technical direction and ensure staff training on required applications
• Recommend operational improvements based on industry trends and customer issues
• Implement processes and procedures supporting business objectives
• Track product complaints and reliability and recommend service improvements
• Coach, mentor, and develop staff; complete performance reviews and development planning
• Build, motivate, and assess an effective team
• Make staffing decisions and administer reward and recognition programs
• Interact with customers, field service/support personnel, and local sales staff
• Negotiate with customers to resolve service issues and improve relationships
• Coordinate support levels with service, support, and sales districts
• Analyze departmental issues, performance data, trends, and business impact
• Ensure regulatory compliance and timely staffing of qualified candidates
• Provide input to budgeting and planning and identify project resource requirements

District Service Manager

• Lead a regional field sales and clinical organization to achieve sales and market penetration goals for Abbott’s MCS Division
• Lead field sales and/or sales support employees
• Develop and implement annual sales plans to meet revenue goals
• Develop regional strategic plans for revenue, profitability, and market penetration
• Execute critical sales and service strategies and tactics
• Identify strategies to increase appropriate patient referrals and overcome barriers to Acute therapy adoption
• Coach and provide feedback to field sales and support staff through field visits, observation, and performance measurement
• Oversee regional training strategies and market development plans
• Lead talent acquisition, development, employment, and retention strategies
• Develop and maintain relationships with customers, KOLs, and industry leaders
• Maintain knowledge of heart failure technology and competitive environment
• Manage the region’s P&L with finance alignment
• Build and maintain relationships with Abbott and competitive customers
• Ensure department compliance with quality policies and systems
• Visit clients and prospective clients, address product questions and concerns
• Analyze product information and monitor competitor sales, prices, and products
• Attend trade shows and conferences as needed
• Remain current on developments in relevant fields

Regional Sales Director

• Lead estimation of enhancement or support requests
• Guide workflow design, configure and test system changes, and analyze technical issues
• Liaise with business systems stakeholders and software vendor implementation staff
• Align business needs with delivery of systems changes
• Develop understanding of operational needs and improve workflows with technology
• Participate in training and work with end users
• Troubleshoot problems and questions
• Provide end-user support for issues entered into tracking systems
• Review project and issue status with project leadership
• Assign or delegate configuration and other activities to Application Analysts or Managed Services team members
• Act as delegate for Applications Manager during incident or problem resolution
• Mentor peers and junior analysts and provide leadership to solve problems
• Lead internal process design and documentation for continuous improvement
• Work within cross-functional teams and communicate with project leadership, subject matter experts, and stakeholders
• Support and comply with the company’s Quality Management System policies and procedures
• Maintain regular and reliable attendance
• Work standard business hours and on-call coverage, with potential nights and weekends

Senior Application Analyst – Epic Beaker, EpicCare Link

• Work on business systems design and configuration, upgrades, and improvements for assigned technology platforms
• Serve as a primary support contact for application end-users
• Identify and resolve application issues, including issues affecting other application teams
• Perform impact analysis of desired changes
• Build and test system changes
• Identify platform performance improvements and opportunities to enable business processes and requirements
• Mentor junior analysts and support or delegate activities to other analysts
• Lead estimation of enhancement or support requests
• Guide workflow design, configure and test system changes, and analyze technical issues
• Liaise with business systems stakeholders and software vendor implementation staff
• Develop understanding of operational needs and improve business workflows through technology
• Participate in training and work with end users
• Troubleshoot problems and questions
• Provide end-user support for tracked issues
• Review project and issue status with project leadership
• Act as delegate for the Applications Manager in incident or problem resolution
• Lead internal process design and documentation for continuous IT improvement
• Work within cross-functional teams and communicate with project leadership, subject matter experts, and key stakeholders
• Uphold company mission, values, and Quality Management System policies and procedures

• Lead estimation of enhancement or support requests
• Guide workflow design, configure and test system changes, and analyze technical issues
• Liaise with business systems stakeholders and software vendor implementation staff
• Develop understanding of operational needs and identify workflow improvement opportunities through technology
• Participate in training and work with end users
• Troubleshoot problems and questions
• Provide end-user support for issues entered into tracking systems
• Review project and issue status with project leadership
• Assign or delegate configuration and other activities to Application Analysts or Managed Services team members
• Act as delegate for Applications Manager for incident or problem resolution
• Mentor junior analysts and peers, and provide leadership in problem solving
• Lead internal process design and documentation for continuous IT improvement
• Work within cross-functional teams and communicate with project leadership, subject matter experts, and stakeholders
• Support and comply with the company Quality Management System policies and procedures
• Uphold company mission and values, accountability, innovation, integrity, quality, and teamwork

Senior Application Analyst – Epic Beaker/EpicCare Link

• Lead estimation of enhancement or support requests
• Guide workflow design, configure and test system changes, and analyze technical issues
• Liaise with business systems stakeholders and software vendor implementation staff
• Align business needs with delivery of systems changes
• Develop understanding of operational needs and set direction for organizational workflows
• Identify opportunities to improve business workflows through technology
• Participate in training and work with end users
• Troubleshoot problems and questions
• Provide end-user support for issues entered into tracking systems
• Review project and issue status with project leadership
• Assign or delegate configuration and other activities to Application Analysts or Managed Services team members
• Act as delegate for Applications Manager for incident or problem resolution
• Mentor peers and junior analysts
• Lead internal process design and documentation for continuous improvement
• Work within cross-functional and complex matrix teams
• Communicate with project leadership, subject matter experts, and key stakeholders
• Support and comply with the company’s Quality Management System policies and procedures
• Uphold company mission and values
• Maintain regular and reliable attendance

• Own Exact’s EHR HL7 interfaces, including internal EHR integrations and external order and result interfaces with healthcare partners
• Coordinate technical design, analysis, validation, and issue triage for assigned interfaces
• Collaborate with interface project managers, application teams, technical teams, subject matter experts, and third-party application experts
• Mentor EHR Integration Analysts and create best practices for interface engine development and system integrations
• Represent the EHR integration team on project teams
• Develop new interfaces in the Corepoint interface engine
• Configure interfaces within the Epic EHR system
• Gather and document interface business requirements and configure interfaces accordingly
• Manage the full interface application development lifecycle, from analysis and design through implementation, go-live, and support
• Drive interface projects and coordinate with interface project managers to meet results and deadlines
• Develop, write, and execute test plans covering product, quality system, regulatory, and design requirements
• Monitor the health of live interfaces and proactively support issue resolution
• Understand data structures and document technical specifications for target data elements
• Analyze and manipulate external data for HL7 conversion and filing into target systems
• Communicate with technical database analysts and non-technical business leadership
• Support and comply with the company’s Quality Management System policies and procedures

Senior Integration Analyst

• Own Exact’s EHR HL7 interfaces, including internal EHR integrations and external healthcare-partner order and result interfaces
• Coordinate technical design, analysis, validation, and issue triage for assigned interfaces
• Collaborate with interface project managers, application teams, technical teams, subject matter experts, and third-party experts
• Mentor EHR Integration Analysts and create interface-engine and integration best practices
• Represent the EHR integration team on project teams
• Develop new interfaces in the Corepoint interface engine
• Configure interfaces within the Epic EHR system
• Manage the full interface application development lifecycle from analysis and design through implementation, go-live, and support
• Drive interface projects and coordinate with project managers to meet deadlines
• Develop, write, and execute test plans covering product, quality, regulatory, and design requirements
• Monitor live interface health and provide proactive support and permanent issue solutions
• Understand data structures and document technical specifications
• Analyze and manipulate external data for HL7 conversion and filing into target systems
• Support and comply with company Quality Management System policies and procedures
• Maintain regular and reliable attendance

• Own Exact’s EHR HL7 interfaces, including internal EHR integrations and external order and result interfaces
• Coordinate technical design, analysis, validation, and issue triage for assigned interfaces
• Collaborate with interface project managers, application teams, technical teams, healthcare partners, subject matter experts, and third-party application experts
• Mentor EHR Integration Analysts and create interface-engine development and systems-integration best practices
• Represent the EHR integration team on project teams
• Develop new interfaces in the Corepoint interface engine
• Configure interfaces within the Epic EHR system
• Gather and document business requirements and configure interfaces accordingly
• Manage the full interface application development lifecycle from analysis and design through implementation, go-live, and support
• Drive interface projects and coordinate with project managers to meet deadlines
• Develop, write, and execute test plans covering product, quality, regulatory, and design requirements
• Monitor live interface health and provide proactive support
• Develop data-translation routines and manipulate external data for HL7 conversion into target systems
• Document technical specifications and target data elements
• Support and comply with the company’s Quality Management System policies and procedures

• Own Exact’s EHR HL7 interfaces, including internal EHR integrations and external order and result interfaces with healthcare partners
• Coordinate technical design, analysis, validation, and issue triage for assigned interfaces
• Collaborate with interface project managers, application teams, technical teams, subject matter experts, and third-party application experts
• Mentor EHR Integration Analysts and create best practices for interface engine development and system integrations
• Represent the EHR integration team on project teams
• Develop new interfaces in the Corepoint interface engine
• Configure interfaces within the Epic EHR system
• Manage the full interface application development lifecycle from analysis and design through implementation, go-live, and support
• Drive interface projects and coordinate with project managers to achieve results and meet deadlines
• Develop, write, and execute test plans covering product, quality, regulatory, and design requirements
• Monitor the health of live interfaces and provide proactive support
• Develop data-translation routines and manipulate external data for HL7 conversion and filing into target systems
• Understand data structures and document technical specifications
• Communicate with technical database analysts and non-technical business leadership
• Support and comply with the company’s Quality Management System policies and procedures
• Maintain regular and reliable attendance