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Senior Manager, Technical Revenue
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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in absence management, including FMLA and ADA regulations, while providing empathetic customer service and maintaining compliance with federal and state laws. Capable of analyzing data, generating reports, and effectively communicating with associates and management in a remote work environment.
Highest-signal resume keywords
FMLA AdministrationCustomer Service SkillsData AnalysisKnowledge of Federal RegulationsOrganizational Skills
About the role
Key responsibilities & impact- Provide caring and empathetic customer service throughout claimant and employer interactions
- Assist associates with leave-of-absence requests and guide them through the process
- Process leave-of-absence paperwork according to established procedures and laws
- Respond accurately and promptly to associates and management regarding day-to-day issues and activities
- Administer FMLA policy and review FMLA documentation for accuracy and completeness
- Recommend approval or denial of FMLA requests based on federal regulations
- Coordinate correspondence, forms, and documents through the claim system
- Generate reports, maintain files, and input and analyze data
- Assist management with leave-of-absence situations within policy and legal guidelines
- Maintain complete records and tracking and analysis of leave-of-absence requests
- Participate in developing goals, objectives, and systems
- Maintain compliance with federal and state regulations
- Serve as an internal team reference for certification requirements and processing
- Contact providers for clarification
- Support management with special projects as needed
Requirements
What you’ll need- Must reside in Nebraska (NE)
- Must work from home within the continental US
- Current knowledge of the absence management industry
- Ability to work independently in a remote environment while engaging effectively with the team
- Excellent customer service skills and ability to manage difficult and stressful situations
- Strong written and verbal communication, persuasion, motivation, and facilitation skills
- Ability to manage business expectations and resolve concerns by communicating status and issues
- Ability to prioritize and escalate customer issues
- Ability to interpret and analyze multiple facts
- Knowledge of state and federal FMLA and ADA regulations
- Knowledge of medical disability management preferred
- Strong financial acumen
- Strong organizational skills
- Excellent interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed performance competencies
- High School Diploma or Equivalent
- 1–2 years of related experience
- Equivalent combination of education and experience accepted
- Associate’s degree preferred
- Demonstrated proficiency in product-specific absence management areas and federal and state regulations preferred
Benefits
Comp & perks- Medical, dental, and vision coverage
- Prescription drug coverage
- Health care flexible spending account
- Dependent care flexible spending account
- Aflac supplemental Accident, Cancer, Critical Illness, and Hospital Indemnity policies at no cost to employees
- 401(k) plans
- Annual bonuses
- Opportunity to purchase company stock
- 11 paid holidays annually
- Up to 20 days PTO for any reason
- State-mandated sick leave, if eligible
- Other leaves of absence, including sick and safe leave, adoption, and parental leave, if eligible
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Leave-of-Absence ProcessingFMLA Documentation ReviewData InputReport GenerationCompliance MaintenanceMedical Disability ManagementFinancial AcumenPerformance CompetenciesCertification RequirementsAbsence Management Knowledge
Soft Skills
EmpathyCommunication SkillsInterpersonal SkillsProblem-SolvingTeam Collaboration
Industry Keywords
Absence Management IndustryFederal RegulationsState RegulationsADA RegulationsLeave-of-Absence Guidelines