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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on empathy while managing short-term disability and absence management claims. Proficient in decision-making, compliance with regulatory requirements, and maintaining accurate documentation in a fast-paced environment.
Highest-signal resume keywords
Claims ManagementCustomer Service SkillsMedical TerminologyDecision-Making AbilityFinancial Acumen
About the role
Key responsibilities & impact- Provide empathetic, customer-focused service throughout claimant and employer interactions
- Make timely and accurate short-term disability (STD) and absence management (AM) new and ongoing claim decisions
- Review claims holistically with a strong focus on risk management
- Obtain relevant clinical, vocational, employer, financial, and other information
- Compare claim information with contract terms, limitations, conditions, administrative services agreements, and applicable procedures
- Document claims systems accurately and comprehensively
- Prepare, update, and use claims management plans
- Maintain compliance with regulatory requirements and operational standards
- Apply product and claims administration techniques
- Meet or exceed claims team operational metrics
- Collaborate with internal partners to support flexibility and a positive work environment
- Perform other related duties as required
Requirements
What you’ll need- Must reside in Nebraska (NE)
- High School Diploma or equivalent
- 0–2 years of job-related claims experience
- Equivalent combination of education and experience accepted
- Familiarity with disability claim management concepts
- Superior customer service skills and strong commitment to empathy
- Ability to work independently in a remote environment while remaining engaged with the team
- Good understanding of medical terminology, pathology, and anatomy
- Articulate verbal and writing skills
- Decision-making ability and ability to meet deadlines
- Ability to work with confidential information
- Moderate skills with Microsoft Office and other software applications
- Stress tolerance
- Strong financial acumen
- Ability to multitask and prioritize in a fast-paced environment
- High attention to detail
- Ability to work well under pressure
- Confidence to make claim decisions
- Results-driven approach
- High attention to departmental and company procedures and practices
- Bachelor's Degree in healthcare or a related field preferred
- Demonstrated proficiency in product-specific areas of STD, LTD, or AM and applicable federal and state regulations preferred
Benefits
Comp & perks- Medical, dental, and vision coverage
- Prescription drug coverage
- Health care flexible spending account
- Dependent care flexible spending account
- Aflac supplemental Accident, Cancer, Critical Illness, and Hospital Indemnity policies at no cost to employees
- 401(k) plans
- Annual bonuses
- Opportunity to purchase company stock
- 11 paid holidays annually
- Up to 20 days PTO for any reason
- State-mandated sick leave, if eligible
- Other leaves of absence, including adoption and parental leave, if eligible
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims Administration TechniquesDisability Claim ManagementDocumentation AccuracyRisk ManagementAttention to Detail
Soft Skills
EmpathyStress ToleranceMultitaskingVerbal CommunicationWriting Skills
Tools & Technologies
Microsoft OfficeClaims Management Software
Industry Keywords
Short-Term DisabilityAbsence ManagementRegulatory ComplianceHealthcareFederal and State Regulations