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Assurity Trusted Solutions Pte LtdCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and resource management, with a strong focus on customer relationship building, performance tracking, and service delivery optimization. Proficient in managing teams, preparing management reports, and ensuring compliance with SLAs and KPIs.
Highest-signal resume keywords
Account ManagementResource ManagementPerformance ManagementCustomer Relationship ManagementStakeholder Engagement
About the role
Key responsibilities & impact- Serve as the primary point of contact for assigned customer accounts and build relationships with customer stakeholders and decision-makers
- Understand customer business objectives, priorities, and resource requirements
- Conduct regular service reviews and account meetings to assess performance, satisfaction, and risks
- Manage customer expectations and identify opportunities to expand or optimise services
- Coordinate the end-to-end lifecycle of managed resources, including onboarding, deployment, transitions, and offboarding
- Ensure business continuity and knowledge transfer throughout resource transitions
- Partner with Talent Acquisition to fulfil resource requirements, support candidate shortlisting, and ensure timely deployment
- Provide day-to-day guidance and people management to employees assigned to customer engagements
- Conduct check-ins, performance discussions, feedback, and coaching
- Coordinate leave, timesheets, appraisals, training, and offboarding administration
- Work with HR on performance, conduct, and employee relations matters
- Establish and track service KPIs and resource performance metrics
- Prepare reports covering utilisation, SLA performance, risks, and improvement actions for customers and internal management
- Identify service delivery risks, develop mitigation plans, manage escalations, and coordinate cross-functional resolution
- Monitor scope, commercials, contractual commitments, and resource consumption against contracted capacity
- Support contract renewals, extensions, and change requests
- Partner with sales and product teams to identify expansion and cross-sell opportunities
Requirements
What you’ll need- Minimum 8 years of experience in account management, managed services, resource management, or a similar customer-facing role
- Proven experience managing resources or teams supporting enterprise customers, with a track record of meeting SLAs and KPIs in a services environment
- Experience in people management or employee supervision, including performance management, onboarding, offboarding, and day-to-day employee administration
- Experience preparing and presenting management reports and account reviews to both customer and internal stakeholders
- Commercial and contract awareness, with the ability to monitor scope, flag changes, and support renewals and extensions
- Strong customer and stakeholder management skills, with the ability to manage expectations and build trusted long-term relationships
- Excellent verbal and written communication skills, with the ability to engage effectively across all levels of seniority
- Highly organised and meticulous, with the ability to manage multiple accounts and competing priorities independently
- Proactive, structured, and solution-oriented with a strong sense of ownership and accountability
Benefits
Comp & perks- Leave benefits to meet work-life needs
- Employee wellness programmes
- Flexible work arrangements (subject to job role)
- Total rewards approach with a holistic and market-competitive suite of perks
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Level Agreement (SLA) ManagementKey Performance Indicator (KPI) TrackingContract ManagementReport PreparationEmployee Administration
Soft Skills
Excellent Communication SkillsStrong Organizational SkillsProactive Problem SolvingTeam LeadershipRelationship Building
Industry Keywords
Managed ServicesCustomer SatisfactionBusiness ContinuityOnboardingOffboarding