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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in demand forecasting, partner management, and operational efficiency within a virtual environment. Proficient in utilizing data analytics and reporting tools to drive performance and strategic decision-making.
Highest-signal resume keywords
Demand ForecastingData AnalyticsKPI TrackingPartner ManagementSalesforce Certification
About the role
Key responsibilities & impact- Create and maintain long-term, short-term, and intraday demand forecasting models based on background screening volumes, seasonal hiring trends, and sales pipelines
- Partner with Finance, Sales, and Data Analytics to align fulfillment staffing budgets with business growth projections and peak hiring seasons
- Design real-time monitoring frameworks for intraday queues, task backlogs, and researcher productivity
- Partner with Data Analytics to use predictive analytics to identify processing bottlenecks and recommend operational workarounds
- Define, track, and report fulfillment workforce KPIs
- Oversee fulfillment partner performance and overall partner strategy
- Lead reviews and implementation of fulfillment training strategy, partnering with HR and Quality
- Manage, coach, train, develop, hire, and evaluate employees against organizational goals
- Manage according to company business objectives, understanding the business, financials, industry, clients, and strategy
- Manage budgets and resources effectively and efficiently
- Perform other duties as required
Requirements
What you’ll need- Demonstrated ability to manage direct and third-party partners in a virtual environment spanning multiple locations on and offshore
- Experience leading at the functional level is preferred
- Experience using reporting tools and data sets to analyze and report data is required
- Experience with the legal/court system is preferred
- Experience with background screening is preferred
- Proficiency in MS Office (Outlook, Excel, Word) or similar software is required
- Experience with relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred
- Salesforce is preferred
- High school diploma or equivalent is required
- Bachelor’s degree is preferred
- Salesforce certification is preferred
- If performing work-related driving, a driver’s license and ability to maintain a driving record satisfactory to the company’s liability insurance carrier is required
- 5 to 7 years of relevant experience is preferred
- 5 to 7 years of supervisory experience is preferred
- Ability to work generally during Eastern Time Zone business hours
- Ability to lift light objects weighing less than 20 pounds and carry them up to 20 feet
- Some travel by personal automobile and occasional overnight travel may be required
Benefits
Comp & perks- Medical, dental and vision effective first day of employment
- 401(k) with employer match
- Paid time off
- 10 company-paid holidays
- Employee Assistance Program
- Wellness Program
- Paid Bereavement
- Pet Bereavement
- Pet Insurance
- Volunteer time off
- Telecommuting Stipend
- Professional development programs
- Short-term disability
- Company-paid long-term disability
- Company-paid life insurance
- Flexible spending/health savings accounts
- Employee referral bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Demand Forecasting ModelsData AnalysisKPI ReportingBudget ManagementOperational Workarounds
Soft Skills
CoachingTrainingLeadershipCollaborationCommunication
Tools & Technologies
MS OfficeSalesforceHRISCRMGeneral Ledger
Certifications & Qualifications
Salesforce Certification
Industry Keywords
Background ScreeningLegal SystemVirtual Partner ManagementFulfillment StrategyEmployee Evaluation