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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in deploying and integrating the ServiceNow suite, with strong capabilities in scripting, automation, and compliance within the SDLC. Proficient in collaborating with diverse teams and managing technical challenges while adhering to security and performance standards.
Highest-signal resume keywords
ServiceNow DevelopmentAgile/Scrum MethodologiesREST/SOAP API IntegrationCompTIA Security+ CertificationTechnical Documentation Creation
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows
- Collaborate with database developers on database connectivity, schema, and performance requirements
- Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features
- Participate in stand-ups, sprint planning, reviews, and retrospectives
- Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges
- Provide estimates and technical inputs
- Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server
- Create and maintain technical documentation including design specifications, runbooks, and user guides
- Support user handoff training when required
- Monitor application performance and availability; build dashboards and alerts and proactively remediate issues
- Implement security hardening and compliance controls
- Support RMF authorization and accreditation by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements
- Automate ServiceNow deployments and related tasks using Ansible, Python, Terraform, and PowerShell
- Assist in creating test, validation, and verification scripts
- Troubleshoot and resolve complex system and service issues
- Perform and document Root Cause Analysis and implement corrective actions
- Conduct system performance analysis and tuning to optimize configurations and throughput
- Execute engineering tasks across the SDLC while adhering to change/release processes and delivering within scope and schedule
- Package and deliver engineered solutions for Operations to deploy to production with minimal manual steps and high success rates
- Perform additional duties as assigned
Requirements
What you’ll need- Required clearance: TS/SCI with polygraph
- 10 years of experience that can be a combination of work history and education: Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years, or HS diploma and 10 years
- Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2 (CompTIA Security+)
- At least 1 year of relevant ServiceNow experience, which can be a combination of work history, education, and training
- Experience developing and scripting within ServiceNow using JavaScript and integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell
- Experience working within concept, design, engineering, production, and sustainment phases of ServiceNow system development lifecycle
- Experience with at least one of Agile, Scrum, or SDLC
- Working knowledge of ServiceNow or other ITSM platforms
- Experience with Microsoft Office products: Word, Excel, PowerPoint, and Outlook
- Ability to work independently and with local and geographically diverse team members
- Ability to work with minimal supervision and perform complex technical tasks
- Ability to process and analyze customer-submitted information and trouble calls, determine solutions, and implement them
- Strong communication, organizational, attention-to-detail, multitasking, critical thinking, written, and verbal communication skills
- Ability to work in a professional office team environment and adapt to shifting customer priorities
- Desired: ServiceNow Certified System Administrator certification
- Desired: CompTIA Network+ or equivalent network background
- Desired: Cross-platform and integration experience with Windows, Linux, Juniper, and Cisco
- Desired: Foundational knowledge of RDBMS and SQL concepts
- Office presence a minimum of 5 days per week; no relocation offered
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNowJavaScriptPythonAnsibleTerraformPowerShellDatabase ConnectivityRHEL AdministrationWindows AdministrationRoot Cause Analysis
Soft Skills
Strong CommunicationOrganizational SkillsAttention to DetailCritical ThinkingMultitasking
Tools & Technologies
IntegrationHubMID ServerMicrosoft OfficeCisco Network Services OrchestratorGOTS
Certifications & Qualifications
CompTIA Security+ServiceNow Certified System AdministratorCompTIA Network+
Industry Keywords
Department of Defense ComplianceInformation Assurance Technical Level 2ServiceNow System Development LifecycleCross-Platform IntegrationRDBMS and SQL Concepts