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Banner HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in scheduling medical appointments and coordinating patient care within a healthcare system, utilizing electronic medical record systems and effective communication skills to enhance patient interactions and service delivery.
Highest-signal resume keywords
Electronic Medical Record SystemsCustomer Service in HealthcareAppointment SchedulingMedical TerminologyOrganizational Skills
About the role
Key responsibilities & impact- Schedule medical appointments, tests, and procedures across the healthcare system
- Coordinate patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers
- Receive and initiate calls with patients, providers, provider offices, and facilities
- Use electronic medical record and scheduling software systems according to established protocols
- Identify alternative scheduling solutions while adhering to procedures and ensuring patient safety
- Obtain and document patient demographics, insurance information, authorizations, referrals, and medical information
- Provide appointment details, pre- and post-test instructions, locations, and directions
- Answer patient questions within guidelines and refer questions to medical offices as appropriate
- Set payment expectations and provide estimated payment details where applicable
- Communicate with patients, facilities, providers, and clinical colleagues through phone, chat, email, electronic medical record messaging, and other digital channels
- Solicit, label, store, and manage scanned documents and physician orders in document imaging software
- Ensure required documents are received and orders comply with facility policies
- Collect pre-payments and verify insurance coverage where applicable
- Service inbound and outbound customer and staff communications for facilities in operating states
- Work with departments and staff to provide accurate managed care information
Requirements
What you’ll need- High school diploma/GED or equivalent working knowledge
- Minimum of 1 or more years of customer service or related experience in a healthcare setting
- Experience may include medical office/clinic or hospital scheduling, lab, medical transcription, medical assistant, receptionist in a medical setting, or equivalent experience
- Ability to provide essential customer service in a high-paced inbound contact center environment
- Ability to use technology tools to research and obtain accurate information via calls, emails, and instant messaging/chat
- Professional, solutions- and service-oriented demeanor
- Ability to build customer loyalty through positive customer interactions
- Computer and typing skills
- Excellent interpersonal and communication skills
- Ability to follow oral and written directions
- Ability to acquire and use the company’s customer information systems
- Excellent organizational and time management skills
- Accurate and efficient keyboarding skills
- Ability to work effectively with common office software
- Effective teamwork skills
- Ability to meet deadlines and productivity standards
- Experience in an inbound call center or scheduler in a practice management environment preferred
- Knowledge of payor contract terms and processes preferred
- Familiarity with medical terminology strongly preferred
- Additional related education and/or experience preferred
Benefits
Comp & perks- Remote work after completing in-person training
- Hybrid work arrangement
- Monday–Friday, 8:00am–5:00pm schedule
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingMedical TranscriptionInsurance VerificationDocument Imaging SoftwareKeyboarding SkillsTechnology Tools UsagePatient Demographics DocumentationReferral ManagementPre-Payment CollectionTime Management
Soft Skills
Interpersonal SkillsCommunication SkillsTeamwork SkillsSolutions-Oriented DemeanorCustomer Loyalty Building
Tools & Technologies
Scheduling SoftwareElectronic Medical Record SystemsDocument Imaging SoftwareOffice Software
Industry Keywords
Healthcare SettingInbound Call CenterManaged Care InformationPayor Contract TermsPatient Safety