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Defy MedicalCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and administrative skills, with a focus on effective communication and organization. Proficient in managing patient interactions and maintaining compliance with HIPAA regulations.
Highest-signal resume keywords
Customer Service ExperienceAdministrative ExperienceScheduling ExperienceHIPAA ComplianceActive Listening Skills
About the role
Key responsibilities & impact- Communicate with clients, medical assistants, and nurses within the organization
- Maintain client and employee privacy in accordance with HIPAA regulations
- Handle incoming and outgoing patient and/or vendor calls
- Respond to live chats
- Work independently on ancillary tasks
- Organize and process blood work orders and physician schedules
- Manage information input into the computer database
- Handle a high volume of inbound and outbound calls
- Check voicemails and return customer calls
- Maintain daily email communication with patients, vendors, and co-workers
- Organize and maintain cleanliness of working areas, supplies, and equipment
- Duties, responsibilities, and activities may change at any time with or without notice
Requirements
What you’ll need- Must be a Florida resident to apply
- Scheduling experience preferred
- Customer service experience preferred
- Administrative experience preferred
- High School Diploma
- Associate's in healthcare preferred
- Ability to execute active listening and problem-solving skills to provide exceptional customer service
- Excellent inter-personal relationship skills and the ability to work with individuals of all levels
- Excellent written and verbal communication skills including phone and e-mail etiquette
- Ability to prioritize and multi-task
- Ability to effectively learn and utilize multiple computer programs
- Availability for rotating shifts: Week 1 Monday-Friday 8am-4:30pm; Week 2 four weekdays 8am-4:30pm with a choice of Wednesday, Thursday, or Friday off, plus Saturday
Benefits
Comp & perks- PTO
- Paid Holidays
- Medical
- Dental
- Health insurance
- Employee Discount on services
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryBlood Work Order ProcessingComputer Program UtilizationMulti-taskingProblem-solving
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationInter-personal Relationship SkillsAbility to Prioritize
Tools & Technologies
Computer Database ManagementEmail CommunicationLive Chat Support
Industry Keywords
HealthcarePatient InteractionVendor CommunicationFlorida ResidencyRotating Shifts