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Senior Scheduler
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Posted: 10/16/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in scheduling and managing patient appointments while ensuring accurate data entry and insurance validation. Proficient in handling high call volumes and providing exceptional customer service in a healthcare setting.
Highest-signal resume keywords
Revenue Cycle ExperienceCustomer Service EtiquetteMulti-Channel Phone ExperienceBasic Medical Insurance KnowledgeExcellent Computer Skills
About the role
Key responsibilities & impact- Schedule and pre-register patients for appointments, outpatient visits, procedures, and other department appointments
- Complete administrative work associated with scheduling appointments
- Transcribe external physician orders
- Handle high call volumes for multiple locations and departments
- Utilize multiple systems to perform scheduling functions
- Provide patients with preparation and location information
- Collect and accurately input patient data
- Validate patient insurance and explain benefits as needed
- Manage multiple phone calls, including answering, transferring, and conferencing
- Mentor new hires as needed
- Promote Intermountain Health’s mission, vision, values, and service behavior standards
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent OR 4 years of revenue cycle experience
- Minimum of 2 years of revenue cycle experience and/or 2 years of contact center experience
- Customer service etiquette
- Basic medical insurance knowledge
- Intermediate computer operating knowledge
- Multi-channel phone experience
- 30+ WPM typing speed
- Active listening
- Reading comprehension
- Critical thinking
- Active learning
- Complex problem solving
- Excellent computer skills with ability to self-resolve technical issues with minimal assistance
- Not residing or planning to reside in California, Connecticut, Hawaii, Illinois, Massachusetts, Maine, Minnesota, New York, Pennsylvania, Rhode Island, Virginia, Vermont, or Washington
- Video interview through Microsoft Teams required; potential onsite interviews and meetings
- Ability to see/read information and monitors, identify equipment and supplies, and assess customer needs
- Ability to communicate and understand spoken information quickly and accurately
- Manual dexterity to operate computer, phone, and cable equipment
Benefits
Comp & perks- Generous benefits package covering programs for living healthy, happy, secure, connected, and engaged
- Flexible work options where approved and stated in the job posting
- Remote work options
- Company equipment use for remote work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryAppointment SchedulingInsurance ValidationTyping Speed 30+ WPMTechnical Issue Resolution
Soft Skills
Active ListeningCritical ThinkingComplex Problem SolvingActive LearningReading Comprehension
Tools & Technologies
Microsoft TeamsMultiple Scheduling Systems
Industry Keywords
Patient RegistrationOutpatient VisitsCall Center ExperienceHealthcare StandardsIntermountain Health Values