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Duly Health and CarePosted 10/19/2026full-timeElmhurst • Illinois • United StatesJuniorMid-Level💰 $16 - $25 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in medical terminology, CPT and ICD-9 coding, and the referral process while effectively managing patient scheduling and communication. Exhibits strong time management and multitasking abilities in a fast-paced healthcare environment.
Highest-signal resume keywords
Medical TerminologyCPT CodingICD-9 CodingSurgery SchedulingCustomer Service
About the role
Key responsibilities & impact- Greet patients in a friendly manner whether on the phone or in person.
- Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
- Verify patient personal and insurance information and coordinate pre-op testing per insurance.
- Serve as the single point-of-contact for internal staff and external inquiries for all scheduled procedures.
- Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
- Contact patients to confirm procedures/surgeries.
- Explain and verify proper prep instructions with patients; route to nurse if appropriate.
- Prepare all essential paperwork for referral coordinator and facilities.
- Verify daily doctor's schedules, print and distribute to appropriate personnel.
- Maintain the strictest patient confidentiality.
- Work with billing staff to ensure all procedures are charged.
- Cover/fill in for co-workers as needed.
- Track case volume and direct cases to facilities per direction of management team.
Requirements
What you’ll need- Medical terminology, verbal and written.
- CPT and ICD-9 coding.
- Referral process.
- Must have the ability to learn new computer programs.
- Act professionally towards customers, physicians, and co-workers.
- Must be able to multitask and prioritize.
- Must possess time management skills.
- High school diploma or GED.
- 2+ years prior surgery scheduling, telephone, computer and customer service experience.
Benefits
Comp & perks- Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
- Access to a mental health benefit at no cost.
- Employer provided life and disability insurance.
- $5,250 Tuition Reimbursement per year.
- Immediate 401(k) match.
- 40 hours paid volunteer time off.
- A culture committed to community engagement and social impact.
- Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CPT CodingICD-9 CodingMedical TerminologyReferral ProcessPatient Scheduling
Soft Skills
MultitaskingTime ManagementProfessionalismEffective Communication
Tools & Technologies
Computer Programs
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient ConfidentialityPre-op TestingInsurance VerificationCase Volume Tracking