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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in community management and customer advocacy, leveraging data and AI-enabled capabilities to enhance customer engagement and program effectiveness. Strong relationship-building skills facilitate collaboration across teams to align community initiatives with business priorities.
Highest-signal resume keywords
Community ManagementCustomer AdvocacyCustomer MarketingData-Driven Decision MakingRelationship Building
About the role
Key responsibilities & impact- Own the strategy for Blackbaud Community and the Champions advocacy program, creating a connected experience that grows customer engagement and advocacy
- Grow and support an active customer community through engaging campaigns, communications, member-led user groups, moderation and effective member support
- Identify and develop customers into Champions, speakers, reviewers, references and storytellers, building trusted relationships throughout their advocacy journey
- Partner across Marketing, Customer Success, Support, Partners, Events, Brand and other teams to connect community and advocacy activity with wider business priorities
- Define and track measures of community health and advocacy impact, using data alongside automation and AI-enabled capabilities to improve programs, processes and governance
Requirements
What you’ll need- Experience in community management, customer advocacy, customer marketing or customer success, with the depth to take ownership of customer-facing programs
- Experience managing an enterprise customer community or an advocacy, champion or reference program, with a working understanding of how the other supports the customer journey
- Strong relationship-building and influencing skills, with experience working effectively across multiple teams and stakeholders
- Confidence prioritizing in an agile environment and using engagement and program data to inform decisions and improve outcomes
- A collaborative, customer-focused approach and the ability to create clear connections between customer needs, community engagement and advocacy opportunities
Benefits
Comp & perks- Medical, dental, and vision insurance
- Remote-flexible workforce
- Wellness Programs
- 401(k) program with employer match
- Flexible paid time off
- Generous Parental Leave
- Donations for Doers
- Pet insurance, legal and identity protection
- Tuition reimbursement program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Influencing SkillsCollaborationCustomer-Focused ApproachAgile Prioritization
Tools & Technologies
AutomationAI-Enabled Capabilities
Industry Keywords
Customer EngagementAdvocacy ProgramCustomer JourneyMember-Led User GroupsCommunity Health Metrics