Support Engineer jobs in United States

Explore 596 matching jobs.

Broadcom

Principal Support Engineer

Broadcom

Posted: 10/20/2026
AnsibleApacheAWSAzureCloudDNSDockerGoogle Cloud PlatformJava+13 more
Pencor Construction

Technical Support Representative

Pencor Construction

Posted: 10/20/2026
Bank of America

Litigation Operations Support Analyst – Subpoena Processing

Bank of America

Posted: 10/20/2026
Bank of America

Litigation Operations Support Analyst – Attachments

Bank of America

Posted: 10/20/2026
Sentinel Technologies

Network Support Engineer

Sentinel Technologies

Posted: 10/20/2026
PNC

Loan Support Analyst – Dealer Floor Plan, Booking & Servicing

PNC

Posted: 10/20/2026
Retell AI

Support Engineer – Contract

Retell AI

Posted: 10/20/2026
Distributed SystemsPythonTypeScriptVoIP
Bank of America

Litigation Operations Support Analyst – Subpoena Processing

Bank of America

Posted: 10/20/2026
USAA

Senior Business Support Analyst

USAA

Posted: 10/20/2026
SQLTableau
USAA

Senior IT Support Engineer

USAA

Posted: 10/20/2026
AndroidAnsibleCloudiOSPythonTerraform
ACCIONA

Operations Support Technician

ACCIONA

Posted: 10/20/2026
Assembly
Prologis

Lead Technical Analyst – Real Estate Applications, Yardi

Prologis

Posted: 10/20/2026
CloudSQL
Mark43

Software Support Analyst I

Mark43

Posted: 10/20/2026
MacOS
Softdocs

Client Support Technician

Softdocs

Posted: 10/20/2026
JavaScriptMS SQL ServerSQL
Azenta Life Sciences

Customer Support Engineer – On-Site

Azenta Life Sciences

Posted: 10/20/2026
Oracle
L3Harris Technologies

Desktop Support Technician

L3Harris Technologies

Posted: 10/20/2026
Cyber SecurityERPServiceNowTCP/IP
Sereact

Senior Support Engineer

Sereact

Posted: 10/20/2026
CloudDockerKubernetesLinuxPythonSQL
Garney Construction

IT Support Technician II

Garney Construction

Posted: 10/20/2026
Cyber SecurityDNSTCP/IP
Gainwell Technologies

Litigation Support Analyst – Expert Witness

Gainwell Technologies

Posted: 10/20/2026
DNI (Delaware Nation Industries)

Application Support Analyst

DNI (Delaware Nation Industries)

Posted: 10/20/2026
SQL
Broadcom

Principal Support Engineer

Broadcom
Posted 10/20/2026full-timeUnited StatesLead💰 $110,800 - $177,300 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive technical expertise in automation and support solutions, with a strong focus on customer experience and team leadership. Proficient in advanced troubleshooting, mentoring, and implementing AI-driven tools to enhance operational efficiency.

Highest-signal resume keywords
Technical LeadershipOmni-Channel SupportKnowledge of Automic AutomationExpertise in Microsoft Windows ServerStrong Customer-Facing Skills

Tech Stack

Tools & technologies
AnsibleApacheAWSAzureCloudDNSDockerGoogle Cloud PlatformJavaKubernetesLinuxMS SQL ServerOpenShiftOraclePerlPostgresSOAPSQLTCP/IPTerraformVMwareC++

About the role

Key responsibilities & impact
  • Provide omni-channel support for products and solutions
  • Provide technical leadership and comprehensive technical guidance within GCS
  • Work on advanced complex technical projects or business issues requiring state-of-the-art technical knowledge
  • Act as a recognized in-house expert on specific technologies and provide thought leadership
  • Use logs, traces, dumps, debuggers, product code, scripts, and software tools to investigate complex customer issues
  • Collaborate with resources outside the team’s area of expertise to resolve customer-reported problems
  • Champion organizational projects, programs, and business initiatives to improve performance and customer experience
  • Demonstrate technical and execution leadership to drive team success
  • Coach and mentor team members
  • Provide technical leadership in Broadcom communities and Knowledge-Centered Service methodology and process
  • Lead knowledge management success across GCS and proactively answer community questions
  • Participate in customer technical events, including site visits, user group meetings, and webinars
  • Develop and deliver training on industry trends, product and technology changes, product lifecycle, and future direction
  • Influence Product Management on product enhancements
  • Create lab environments to replicate customer issues
  • Follow case management best practices and improve case data and documentation quality
  • Work various shifts and provide rotational pager support as required
  • Architect and implement AI-powered tools and bots for new support ideas
  • Partner with product teams on AI-driven self-service and telemetry requirements
  • Mentor others on building automated workflows

Requirements

What you’ll need
  • 12+ years of related experience with a Bachelor's degree, 10+ years with a Master's degree, or 7+ years with a PhD
  • Specialized technical expertise and subject matter expertise for multiple products/solutions
  • Knowledge of Automic Automation, Automic Applications Manager, or Automic Dollar Universe at an administrator, support, developer, or equivalent level
  • Knowledge of Microsoft Windows Server, Sun Solaris, Linux, HP-UX, AIX, or z/OS platforms
  • Knowledge of Jetty, Apache Tomcat, Microsoft IIS, Sun One, Domino, or IHS web servers
  • Knowledge of IBM WebSphere, BEA WebLogic, or JBOSS application servers
  • Knowledge of Sun One Directory Server, Microsoft Active Directory, CA Directory, or equivalent LDAP directories
  • Knowledge of PostgreSQL, Oracle, Microsoft SQL Server, Sybase, or DB2 databases
  • Knowledge of Java, C/C++, Perl, SAML, SOAP, JSON, REST, XML, or HTML
  • Knowledge of PowerShell, bash, or SQL scripting
  • Knowledge of TCP/IP, HTTP, DNS, and SSL networking and protocols
  • Knowledge of VMware, GCP, Azure, AWS, Docker, or OpenShift
  • Confident, articulate, and professional written and verbal skills
  • Strong customer-facing skills and ability to respond professionally to complex and emotional situations
  • Ability to analyze complex issues and use logs, traces, dumps, debuggers, product code, scripts, and software tools
  • Ability to collaborate with resources outside own area of expertise
  • Ability to work various shifts and provide rotational pager support as required
  • Bachelor's Degree in CS, CIS, or MIS required
  • Technical certifications preferred: Linux, Ansible, Terraform, Kubernetes, Networking, or Cloud certifications
  • Post-graduate degree typically expected

Benefits

Comp & perks
  • Discretionary annual bonus
  • Competitive new hire equity grant
  • Annual equity awards
  • Medical, dental and vision plans
  • 401(K) participation including company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • Company paid holidays
  • Paid sick leave and vacation time
  • Paid Family Leave and other leaves of absence in accordance with applicable laws

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
JavaC/C++PerlPowerShellSQL ScriptingPostgreSQLOracleMicrosoft SQL ServerTCP/IP NetworkingAI-Powered Tools Implementation
Soft Skills
Confident CommunicationProfessional Written SkillsAbility to Analyze Complex IssuesCollaboration SkillsMentoring
Tools & Technologies
Automic Applications ManagerIBM WebSphereVMwareGCPAzureAWSDockerOpenShiftApache TomcatMicrosoft IIS
Certifications & Qualifications
Linux CertificationAnsible CertificationTerraform CertificationKubernetes CertificationCloud Certification
Industry Keywords
Knowledge-Centered ServiceCase Management Best PracticesCustomer Technical EventsProduct LifecycleLDAP Directories