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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and managing scalable IT system infrastructure, with a strong focus on automation, troubleshooting, and executive-level support. Proficient in developing software-defined infrastructure and implementing engineering best practices to enhance service delivery and operational efficiency.
Highest-signal resume keywords
Infrastructure ManagementAdvanced TroubleshootingCloud TechnologiesInfrastructure-As-CodeExecutive-Level Support
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Design scalable IT system infrastructure and provide oversight and priority for system changes
- Execute complex implementations and automate service delivery and maintenance tasks
- Direct monitoring and tooling activities
- Resolve highly complex production issues and lead end-to-end troubleshooting across multiple systems
- Analyze end-to-end system failures and recommend solutions to business leaders
- Experiment with new patterns and technologies
- Establish and improve engineering best practices, concepts, and patterns with peers and the business
- Proactively identify innovative solutions for customers and the business
- Mentor and coach engineers on system design, development, and maintenance
- Develop software-defined infrastructure in code within CI/CD pipelines
- Identify and measure risks associated with business activities
- Engineer, operate, and continuously improve executive systems, endpoints, mobility, identity, conferencing, and AV infrastructure
- Build standards, playbooks, telemetry, and infrastructure-as-code for repeatable executive technology support
- Serve as a trusted technology partner to senior leaders during high-visibility business moments, meetings, travel, and leadership transitions
Requirements
What you’ll need- Bachelor's degree; OR 4 years of relevant education and/or experience
- 6 years of infrastructure experience, including 2 years in a Systems Operations or end-user computing environment supporting complex deployment and infrastructure management activities, or applicable IT experience
- 4 years of experience creating, modifying, and maintaining infrastructure and system components across endpoint, mobility, identity/access, conferencing/AV, or collaboration platforms
- Advanced troubleshooting across endpoint, mobility, identity and access, enterprise networking and remote access, and collaboration tools
- Experience providing executive-level support for mobile devices, including iOS/iPadOS, Android, Microsoft Intune or equivalent MDM, mobile email, and collaboration platforms
- Experience with cloud technologies and tools
- Experience automating service delivery and maintenance through scripting and/or infrastructure-as-code
- Experience with PowerShell, Bash, Python, Terraform, Ansible, or equivalent
- Experience owning complex, cross-team escalations end-to-end and driving root-cause remediation
- Advanced business acumen in business operations, risk management, industry practices, and emerging trends
- Ability to operate with professionalism, discretion, confidentiality, and sound judgment in high-visibility and time-sensitive situations
- Strong oral and written communication skills, including explaining complex technical topics to non-technical and executive audiences
- US work authorization without current or future need for immigration support or visa sponsorship
- Relevant certifications are a plus, including CompTIA A+, Apple Device Support (ACSP), InfoComm CTS, ITIL v4 Foundation, and Microsoft 365 Certified: Endpoint Administrator
Benefits
Comp & perks- Flexible work environment with office attendance 4 days per week
- Pay incentives based on overall corporate and individual performance, at the discretion of the USAA Board of Directors
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays
- 16 paid volunteer hours
- Various wellness programs
- Career path planning
- Continuing education assistance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Infrastructure ManagementAdvanced TroubleshootingCloud TechnologiesInfrastructure-As-CodePowerShellBashPythonTerraformAnsibleMobile Device Management
Soft Skills
Strong Oral CommunicationStrong Written CommunicationProfessionalismDiscretionJudgment
Tools & Technologies
Microsoft IntuneIOS/iPadOSAndroidCollaboration PlatformsEnterprise NetworkingRemote AccessConferencing/AV Tools
Certifications & Qualifications
CompTIA A+Apple Device Support (ACSP)InfoComm CTSITIL v4 FoundationMicrosoft 365 Certified: Endpoint Administrator
Industry Keywords
Systems OperationsEnd-User ComputingRisk ManagementBusiness OperationsEmerging Trends