Carle Health

Physician Assistant

• Room patients and collect chief complaint, medical history, and medication reconciliation information
• Communicate with patients, families, pharmacies, and healthcare facilities by telephone
• Gather and maintain patient information according to department policies and procedures
• Perform patient check-in and check-out
• Complete prior authorizations for medications and procedures
• Schedule appointments and verify insurance benefits
• Coordinate referrals and diagnostic testing
• Perform office procedures and department-specific duties
• Assist with urine catheterizations, bladder scanning, suture/staple removal, and cast application/removal as directed
• Read TB skin test results and escalate potential positives
• Perform point-of-care diagnostic testing
• Provide written instructions and condition-specific patient education materials
• Administer medications per provider orders
• Assist with prescription refills and contact pharmacies
• Document patient interactions and medication actions in the EMR
• Obtain and document vital signs, pain level, and medication reviews
• Clean and stock exam rooms and supply areas
• Order and maintain department supplies and exam-room par levels
• Maintain patient and provider schedule flow
• Serve as a preceptor and resource for Medical Assistant staff
• Track supply and medication expiration dates
• Assist with Certificates of Medical Necessity
• Call patients with normal laboratory results

Certified Medical Assistant, CMA/RMA – Chest Medicine

• Room patients and collect information regarding chief complaint, family history, social history, surgical history, and medication reconciliation
• Complete telephone communications with patients, families, pharmacies, and healthcare facilities
• Gather and maintain patient information via telephone according to department policies and procedures
• Perform patient check-in and check-out activities
• Complete prior authorizations with insurance companies
• Schedule appointments and verify insurance benefits
• Coordinate referrals and diagnostic testing
• Perform office procedures and department-specific administrative duties
• Assist with urine catheterizations, bladder scanning, suture/staple removal, and cast application/removal as directed by a provider
• Read negative TB skin test results and refer potential positive results to nursing staff
• Perform point-of-care diagnostic testing
• Provide patients with written instructions regarding procedures, medications, and follow-up care
• Provide condition-specific patient education materials as directed by providers
• Administer medications and immunizations per provider orders
• Assist with prescription medication refills according to department protocols
• Call prescriptions into pharmacies and notify patients of refills
• Document actions and patient interactions within the EMR
• Maintain competencies related to point-of-care testing, equipment handling, and specialty training
• Obtain vital signs for patients of all ages
• Set up and assist with medical procedures as directed
• Perform hearing and vision screenings for patients of all ages
• Stock and maintain supplies in exam rooms

Certified Medical Assistant – Pediatric Specialties

General

• Coordinate and implement evidence-based patient care in the outpatient infusion department under the Department Manager
• Assess patients’ physiological, psychological, spiritual, and educational needs
• Analyze assessment data to determine diagnoses or patient-care issues
• Identify individualized, realistic, and measurable patient outcomes
• Develop, implement, and revise individualized plans of care
• Set up IV or other infusion devices to administer fluids or medication
• Coordinate with in-hospital pharmacy to ensure correct medication dosages
• Administer age-appropriate patient care and physician orders
• Monitor and evaluate patient responses and modify care as necessary
• Educate patients and families about illness, treatment, medications, and discharge planning
• Document assessments, care, outcomes, and verbal reports
• Collaborate with physicians, coworkers, ancillary personnel, patients, families, and other disciplines
• Serve as a patient advocate and promote a safe, healing environment

RN – Outpatient Chemotherapy/Infusion Center

• Room patients and collect chief complaint, family, social, surgical, and medication history information
• Complete telephone communications with patients, families, pharmacies, and other healthcare facilities
• Perform patient check-in/check-out, prior authorizations, appointment scheduling, benefits verification, referrals, and testing coordination
• Perform office procedures and point-of-care diagnostic testing as directed
• Provide procedure, medication, and follow-up instructions to patients
• Retrieve and provide condition-specific education materials per provider direction
• Administer medications and injections under orders from a licensed physician or advanced practice provider
• Assist with prescription medication refills and document actions in the EMR
• Collect vital signs and health history
• Assist physicians and nursing staff with patient treatment and procedures
• Assist patients with appointment requests and scheduling

Certified Medical Assistant, CMA/RMA – Family Practice Float

Pharmacist

• Complete the Pharmacy Tech University Program
• Sit for the pharmacy technician certification exam
• Accurately fill and deliver Omnicell restock lists
• Enter and process new prescriptions and refills
• Fill medication orders, including new or lost doses, floor stock replacement items, unit and dose carts, and outpatient and take-home prescriptions
• Perform billing functions, including patient charging and crediting, nursing unit charges, and controlled substance charging
• Perform non-sterile compounding
• Inspect nursing units and pharmacy areas for expired or unusable drugs; maintain storage and inventory
• Prepare IV products using aseptic technique and apply proper labeling
• Prepare parenteral nutrition solutions and provide laboratory information to pharmacists
• Prepare batch IV products using the batch compounder
• Prepare and deliver enteral nutritional supplements; maintain records and billing functions
• Provide services to Operating Room staff from the OR medication room
• Refer customer calls to a pharmacist when appropriate
• Restock and replace trays and kits throughout the facility
• Learn and perform certified pharmacy technician responsibilities with a preceptor
• Complete mandatory training and competency modules and receive performance feedback
• Transfer to a Pharmacy Tech position in the acute care setting upon program completion

Pharmacy Technician in Training

Supply Chain

• Perform daily inventory checks on department supply carts
• Unload shipments, verify contents, electronically receive shipments, and resolve discrepancies with Purchasing
• Rotate stock and monitor supplies for expiration
• Maintain a clean, organized, and safe warehouse
• Transport mail, supplies, bank deposits, pharmaceuticals, and lab specimens to Carle and non-Carle facilities
• Stage products for internal and external distribution
• Fulfill orders and perform data entry
• Transport supplies and equipment throughout the facility
• Liaise between nursing units and the Storeroom to deliver, replenish, and stock supplies
• Provide customer service and escalate concerns to management
• Process product returns
• Clean, prepare, and perform basic maintenance on medical equipment; maintain code-cart stock

Supply Chain Associate

Accounts Receivable

• Manage accounts receivable in accordance with compliance, regulatory, billing, and payer guidelines
• Collect outstanding receivables through payer portals and phone lines
• Validate coverage and accurately bill insurance claims
• Resolve charge review edits, claim edits, clearinghouse rejections, and payer rejections
• Follow up on outstanding receivables and complete basic appeals
• Answer, document, and complete inquiries from insurance companies, internal departments, and third-party payers
• Submit timely claims and non-complex reconsiderations or appeals for community, government, and commercial health plans
• Monitor, research, and resolve unpaid, rejected, denied, and allowance-discrepancy claims
• Document collection activities in the billing system
• Retrieve medical documentation, eligibility information, billing guidelines, referrals, and authorizations using clinical applications and payer websites
• Apply undistributed payments to open balances
• Review and resolve incoming correspondence
• Identify, prepare, and request account adjustments
• Resolve insurance setup errors to facilitate timely billing
• Evaluate credit/balance accounts and initiate refunds or payer recoupments
• Prepare adjusted and corrected bills, accounts-receivable adjustments, and payer appeals
• Answer or direct departmental calls through a rotation line
• Perform other duties as assigned
• Collaborate with Billing, Coding, Cash Posting, and other departments to ensure claims are processed and paid correctly

Accounts Receivable Insurance Specialist – Hospital Billing, Medicaid, Denials, Dual Systems Experience

• Assume responsibility for a group of patients during a designated time frame
• Provide patient care using the nursing process, nursing trends, technology, and available financial and human resources
• Perform unit-specific responsibilities and procedures within the scope of practice
• Maintain accurate documentation of nursing care
• Complete admission assessments and develop, implement, and continually modify plans of care
• Report or correct safety hazards and incidents
• Communicate with colleagues, provide constructive feedback, and expand professional knowledge
• Receive bedside shift reports and validate patient room safety at shift change
• Delegate patient care tasks to healthcare technicians and validate completion
• Perform and document assessments, interpret vital signs, complete physician orders, admissions, discharges, hourly rounding, care plans, and patient education
• Administer medications using the five rights
• Answer patient call lights promptly and triage patient requests and medical needs
• Use critical thinking and nursing judgment to identify changes in patient condition
• Collaborate with the healthcare team to coordinate care and promote patient safety
• Manage time effectively to expedite observation-patient admissions, testing, and discharge disposition

RN - Observation, Inpatient

• Assist the surgeon in general and specialized surgeries
• Collaborate with surgeons and the operating room team to ensure trays, instrumentation, and supplies are ready
• Provide patient care and support
• Administer medications
• Control bleeding, suture incisions, drape, provide exposure, and handle tissue
• Position and prepare patients on the operating table
• Monitor vital signs and heart rate
• Educate patients and families about operations and aftercare
• Perform post-operative assessments and monitor for pain or complications
• Review patient history and health assessments
• Monitor the surgery site for healing or infection
• Participate in research
• Prepare supplies and coordinate equipment to maintain an efficient, cost-effective department
• Charge for equipment and supplies
• Assist with room turnover

RN First Assist – Operating Room

Representative

• Coordinate and participate in daily clinic preparation
• Identify patients and perform patient check-in/check-out
• Post charges and manage cash
• Schedule patient appointments
• Register patients and set up accounts
• Handle phone calls and distribute messages according to communication standards
• Accurately report medical information obtained from patients and referring physicians
• Manage incoming patient care requests, referrals, work queue activities, and telephone calls
• Conduct oneself in a responsible and professional manner

Patient Services Representative – ObGyn Clinic

Therapist

• Manage and perform respiratory therapy, ventilator management, ECG, oxygen administration, and airway management
• Perform all forms of respiratory therapy, non-invasive cardiology, and assigned patient care duties
• Interpret and execute physician orders and individualize therapy to patient needs
• Calculate medication dosages and provide patient education
• Perform intubations and change tracheostomy tubes as assigned
• Perform oxygen rounds and arrange home oxygen, nebulizer, and suction equipment
• Respond to emergency situations, rapid response team calls, codes, pages, and requests
• Perform accurate testing, obtain laboratory specimens, and conduct bedside arterial blood gas (ABG) testing with quality control
• Set up, verify, operate, monitor, and maintain ventilators, BiPAP, and CPAP
• Perform ventilator checks every two hours and as needed; set alarms and document settings and patient information
• Participate in patient rounds and collaborate with physicians and healthcare workers
• Maintain accurate therapy, ventilator, oxygen, ECG, diagnostic-test, and charge-entry documentation
• Maintain a clean work area and stock supplies
• Follow infection-control, patient-safety, protective-equipment, and hospital policies
• Complete mandatory education, learn new equipment and procedures, and support clinical instruction of students and healthcare workers
• Notify leaders of inappropriate patient-care issues and document medication and patient-care errors

Respiratory Therapist, RRT/CRT

Technician

• Maintain clinical equipment through effective use of the Medical Equipment Management Plan
• Perform routine installation, maintenance, calibration, and repair of a limited scope of biomedical equipment
• Work under the guidance and direct supervision of an experienced healthcare technology management professional
• Demonstrate basic knowledge of assigned jobs, activities, or functions
• Support patient care across Carle Health's healthcare facilities

Biomed Technician

• Assume responsibility for a group of patients during a designated timeframe
• Provide patient care using the nursing process, nursing trends, technology, and available resources
• Perform unit-specific responsibilities and duties within the scope of service
• Implement procedures and theories specific to emergency department nursing
• Complete initial patient assessments and develop care plans based on patient and family needs
• Implement and continuously evaluate nursing interventions and plans of care
• Maintain accurate and up-to-date documentation and patient records
• Report or correct safety hazards and incidents
• Communicate and collaborate with staff, providers, visitors, patients, and families
• Provide constructive peer feedback and support professional development
• Fulfill departmental competency requirements
• Identify learning needs and take initiative to address them

RN – Emergency Department

• Support licensed nursing staff under the direction of a Registered Nurse
• Perform personal care and hygiene activities for assigned patients
• Facilitate communication with departments, visitors, patients, medical staff, and employees
• Maintain unit supplies, including stocking nurse servers, cleaning instruments and equipment, ordering supplies, and making charts
• Collect patient data and ensure accurate documentation
• Measure vital signs, monitor blood glucose, and measure and record intake and output
• Perform or assist with activities of daily living
• Prepare patients for transportation and transport patients
• Support care for critical adult and pediatric patients
• Update whiteboards and perform meaningful hourly rounding
• Float within the hospital as needed
• Serve as a sitter when required
• Assist with bedside procedure setup

Healthcare Technician – ICU

• Collaborate with Medication Renewal Center nursing and clerical teams
• Complete medication refill requests, care gap notifications, and order entry using established protocols
• Review and process medication renewal requests received electronically, by fax, or by telephone
• Maintain accurate EMR documentation for medication renewals, patient care needs, and follow-up activities
• Enter refill requests, pharmacy communications, and medication orders into the EMR
• Order and schedule laboratory work and patient appointments
• Review medication compliance through medical record analysis
• Communicate medication orders to pharmacies verbally and electronically
• Provide patient health and wellness education using approved resources
• Coordinate with providers, nurses, pharmacies, patients, and care teams
• Identify care gaps and promote chronic medication adherence
• Review appointments and laboratory results to support safe medication administration
• Contact patients regarding laboratory work, office visits, and follow-up services
• Communicate medication changes to reduce medication errors
• Schedule patient appointments and verify insurance coverage
• Process patient concerns using symptom-guided protocols
• Collect, document, and report patient information within the EMR
• Maintain compliance with organizational policies, procedures, and quality standards
• Assist with onboarding, training, mentoring, and orientation of new team members
• Provide float support to Patient Contact Center Clinical teams as needed
• Manage high-volume medication refill workflows and pharmacy communications
• Support non-face-to-face medication management and patient care coordination
• Facilitate continuity of care among patients, providers, pharmacies, and clinical staff