Carle Health

Trainer

• Provide Epic training to new Carle hires
• Provide individual Epic optimization assistance
• Collaborate with the IT Build Team during design, build, and validation processes
• Design training plans and learning objectives based on role, discipline, and workflows
• Develop Epic training environments, participant materials, and exercises
• Plan, schedule, and implement training
• Provide post-training follow-up support
• Evaluate and measure training results
• Provide specialized training and tools for departmental Super Users
• Serve as a resource for Super Users and departmental leaders regarding EMR applications and Go-Lives
• Provide training, tools, and materials to support Meaningful Use compliance

IT Clinical Informatics Trainer, Enterprise

Chaplain

• Support the emotional and spiritual needs of youth, families, and healthcare staff
• Bring a holistic approach to clients as emotional and spiritual beings with behavioral health challenges
• Support youth care in inpatient and outpatient settings as part of the treatment team
• Collaborate with the treatment team in crisis response, conflict management, and situational de-escalation
• Provide contextual emotional and spiritual support that complements treatment plans
• Utilize youths' electronic medical records to support care needs
• Work with religiously preoccupied youth in collaboration with the treatment team
• Collaborate with campus inpatient teams to provide care and support
• Manage assigned duties as a staff chaplain on a regional hospital campus
• Conduct visit rounds and respond to medical crises in designated staff chaplain roles
• Complete annual training and education and maintain knowledge of relevant policies and procedures
• Attend department staff meetings
• Provide leadership, mentoring, and training for PRN chaplains
• Deliver behavioral health educational in-service training for department staff and spiritual care training for behavioral health staff

Chaplain, Adolescent Psych – Young Minds

General

• Perform diagnostic assessments and collect diagnostic information
• Determine immediate treatment plan needs and request medical consultation when indicated
• Complete treatment plans with patients, identifying goals and objectives
• Provide behavioral health therapy to individuals, families, and groups
• Provide crisis evaluation and intervention as needed
• Coordinate with Emergency Response Service and other crisis service teams for clients who may be a danger to themselves or others
• Maintain records in accordance with UnityPlace policies and state, federal, Medicaid, accreditation, and insurance requirements
• Liaise between community resources and patient needs
• Coordinate treatment goals with community agencies, primary care physicians, courts, and managed-care entities
• Meet clinical productivity and documentation compliance standards
• May supervise UnityPlace clinicians and counseling or social work students
• Participate in in-service and competency training for students or staff
• Prepare special reports on activities and work-group activities

Licensed Behavioral Health Professional

• Provide direct patient care throughout prep, intra-procedure, and recovery phases for routine GI colonoscopy and upper endoscopy procedures
• Rotate through patient-care phases and deliver moderate sedation under physician direction
• Collaborate with departments and unit staff while caring for inpatient and outpatient populations
• Delegate care to unlicensed personnel as appropriate
• Perform initial patient assessments and develop, implement, and continuously modify plans of care
• Maintain accurate nursing documentation for healthcare-team use
• Prepare patients by completing assessments, reviewing health histories, starting IVs, and providing education
• Monitor and sedate patients during procedures
• Care for patients in phase 1 and phase 2 recovery
• Assist the CRNA during cases requiring anesthesia involvement
• Report or correct safety hazards and incidents
• Communicate with colleagues, provide constructive feedback, and identify learning needs
• Define, direct, supervise, and evaluate patient care using the nursing process

RN – Digestive Health Procedures

• Answer incoming Carle Direct telephone calls professionally
• Identify customer needs and determine appropriate assistance
• Register patient admissions in Epic
• Obtain accurate customer information and enter it into transfer software for nursing staff
• Coordinate outbound transfer follow-up and communication
• Coordinate and follow up on outpatient appointment scheduling
• Complete department logs and audits
• Assist with patient transportation coordination
• Contact patients with bed numbers and directions for planned admissions
• Communicate with House Administrators, Bed Placement, on-call administration, Emergency Department ATC, providers, nursing staff, and Case Management regarding bed availability and patient updates
• Order department supplies in Lawson and Warehouse Direct
• Update daily assignments and communication boards
• Retrieve medical records as needed
• Coordinate transmission of images from referring facilities to Epic

Call Specialist

Clinician

• Support the interdisciplinary team with assessment, treatment planning, psychotherapy/counseling, and discharge planning for inpatient behavioral health patients
• Provide individual, group, and family counseling
• Facilitate at least one regularly scheduled group therapy session per week
• Involve families in treatment at least twice per week
• Complete initial and ongoing patient assessments
• Document assessments, interventions, progress, treatment plans, and discharge plans
• Collaborate with treatment team members and community providers on individualized treatment plans, referrals, and discharge planning
• Participate in staffing meetings and coordinate care with psychiatrists, case managers, patients, families, and community providers
• Facilitate transitions between levels of care and provide information to next-level providers
• Assist patients, families, and staff with legal issues, guardianship, court proceedings, and abuse or neglect reporting

Behavioral Health Clinician – Adult Behavioral Health

• Work at the unit level with bedside staff and unit leaders to deliver effective, efficient, high-quality care
• Continuously evaluate bedside care, identify process gaps, and facilitate process improvement activities
• Implement evidence-based research and practice recommendations
• Use unit dashboard metrics and quality metrics such as NDNQI and VON to prioritize and drive practice changes
• Collaborate with unit managers, supervisors, bedside staff, healthcare providers, quality outcomes coordinators, and quality departments on patient care issues
• Participate in work groups and safety initiatives addressing unit-wide and hospital-wide patient care issues
• Collect data and evaluate trends in patient outcomes, nurse-sensitive indicators, core measures, VBP metrics, and occurrence reporting
• Review staff compliance with regulatory agency requirements related to patient safety
• Write and revise unit-based policies, procedures, and standards based on current evidence
• Track and report quality outcomes and unit trends to management, physician teams, and bedside nurses
• Provide real-time accountability, coaching, and education to promote safe practice ownership
• Use performance improvement methodologies such as PDSA to implement change
• Participate in daily WB rounds and evaluate adherence to current practices and policies
• Evaluate the necessity of urinary catheters, telemetry, and central lines with bedside nurses and providers
• Review enterprise reports, track trends, and facilitate process improvement teams
• Review hospital-acquired conditions, identify trends, and facilitate risk-reduction efforts
• Proactively round on high-risk patients and assess appropriateness of care
• Conduct daily rounds addressing falls, invasive lines, telemetry, documentation, restraints, pressure injuries, and patient and environmental safety
• Assess appropriate use of bedside and video remote sitters
• Provide quality reports to unit leaders and bedside nursing staff on a daily, weekly, monthly, quarterly, and yearly basis
• Collaborate with unit leadership and the unit educator on continuing education needs assessments

Quality Outcomes Coordinator

• Perform diagnostic general radiological procedures using various imaging equipment
• Acquire and process patient examinations according to department protocols, accrediting-body requirements, and manufacturer guidelines
• Review cases with radiologists when appropriate
• Review laboratory results, patient history, radiology orders, and supporting clinical data for exam accuracy and medical necessity
• Administer IV, oral, and rectal contrast when appropriate and respond to adverse or allergic reactions
• Perform venipuncture and pregnancy screening/testing when applicable
• Maintain acceptable imaging quality through positioning, technical-factor, and alignment review
• Transfer and verify image data in PACS and provide medical history and information for radiologist interpretation
• Use web servers and email systems to send exams for preliminary readings after hours
• Maintain imaging equipment, supplies, and workplace orderliness; report malfunctions and service needs
• Ensure patient, visitor, and environmental safety and immediately report safety events
• Assist with training students and new staff
• Cover Rad Tech Lead or Imaging Coordinator duties when needed
• Meet department productivity benchmarks and assist other areas during downtimes
• Comply with duties for cross-trained modalities performed within the department

Radiologic Technologist – Ortho, Sports Med

Associate

• Assist the interdisciplinary treatment team with patient assessments and goal-directed treatment development
• Obtain pertinent information from referral sources and assist with facilitating admissions
• Complete admission assessments except nursing components
• Ensure compliance with legal admission requirements, including voluntary/involuntary admissions, patients' rights, releases of information, and 5-day release requests
• Administer and score assessment scales according to protocol
• Participate in interdisciplinary clinical staffing
• Develop, review, and revise plans of care for assigned patients
• Complete required documentation and address patient strengths, impairments, and interventions
• Create and maintain a safe, caring, nurturing, healing, and educative therapeutic milieu
• Set behavioral limits according to policies and behavior plans
• De-escalate patients using CPI techniques
• Participate in seclusion/restraint application and monitor patients when appropriate
• Provide supportive care to patients and families
• Conduct safety rounds and assist with conflict resolution
• Provide group and individual therapies, educational sessions, structured groups, and psychoeducational groups
• Apply brief therapy and cognitive behavioral therapy models
• Incorporate Recovery principles into therapeutic interventions
• Document interventions using DAR format
• Recognize and report abuse/neglect as required by law
• Provide situational 1:1 interventions and facilitate patient learning
• Engage patients in community meetings and answer programming and progress questions from parents/significant others
• Assist with Performance Improvement activities and customer satisfaction initiatives
• Generate ideas to improve processes, treatment, and patient care
• Participate in Root Cause Analyses and develop and implement action plans
• Serve on unit-based and hospital-based committees
• Precept new employees
• Follow assignments from the Program Manager or unit committees
• Volunteer for assignments designed to implement needed changes

Mental Health Associate – Adult Behavioral Health

• Serve as the first impression to patients, families, employees, and visitors at UnityPoint Health-Methodist
• Staff guest relations coverage locations including the Main Hospital Entrance, Atrium Building, and Emergency Department
• Greet and welcome patients, visitors, and employees in a professional manner
• Assist visitors exiting vehicles and provide wheelchair assistance
• Safely park and return customer vehicles while retaining and managing keys
• Accurately document activities, client pickup times, and arrival times
• Drive departmental courtesy vans to transport patients between their homes and the medical center
• Provide safe, quality transportation and transport luggage
• Monitor assigned posts and nearby activities
• Perform simple cleaning and light housekeeping duties
• Respond to visitor requests, complaints, phone calls, and assistance needs
• Provide directions, escorts, and direct service or arrange assistance
• Coordinate with volunteer escorts for efficient patient and visitor transport
• Enforce smoking and parking policies
• Attend department meetings and training sessions
• Maintain readiness for unannounced state and national organization visitors and notify appropriate leaders
• Maintain professional appearance, demeanor, and vehicle-driving practices

Guest Attendant

Medical writer

• Performs inpatient chart review to determine appropriate DRG assignment and ensure documentation supports clinical care, severity of illness, and risk of mortality
• Coordinates with physicians, nurses, ancillary staff, and Health Information Management coders to identify and record diagnoses, procedures, and working DRGs
• Performs second-level review of assigned DRGs
• Provides education on CDI topics to peers, providers, and clinicians
• Reviews DRG denials and provides information to the denials team for appeals
• Conducts comprehensive, concurrent, and retrospective reviews of inpatient accounts
• Identifies missing, unclear, or conflicting documentation affecting DRG assignment, SOI/ROM, mortality, PSI, quality metrics, and clinical outcomes
• Develops and issues compliant, clinically supported physician queries
• Provides guidance and training to providers and clinicians on DRG and documentation opportunities
• Supports quality reporting, CDI program development, and regulatory compliance initiatives
• Participates in audits, data validation, and performance projects
• Uses EPIC and CDI software workflows, follows up on open queries, and reports issues to leadership
• Participates in testing upgrades as an expert when needed
• Attends required education sessions

RN – Clinical Documentation Integrity Specialist

• Assess patients through interview, observation, and physical assessment
• Develop individualized plans of care collaboratively with patients, families, and the healthcare team
• Implement appropriate interventions and evaluate patient progress toward expected outcomes
• Modify plans of care based on evaluations and changes in patient condition
• Complete patient charts, event reports, and other required documentation
• Demonstrate professional accountability and pursue continued self-development
• Troubleshoot patient-care equipment and maintain technical knowledge
• Maintain current knowledge and skills in evidence-based nursing practice
• Promote professional development of self and team members
• Share clinical knowledge through informal teaching
• Apply safe patient moving and handling practices and use lift equipment appropriately
• Obtain adequate laboratory specimens and perform bedside laboratory testing and quality control
• Collaborate with the healthcare team from admission through discharge
• Assess and select age-appropriate patient and family teaching strategies
• Participate in data collection, analysis, problem solving, process improvements, and patient satisfaction initiatives
• Ensure care complies with standards, evidence-based practices, national patient safety goals, core measures, and other quality initiatives

RN, Heart Failure Unit

Clinical Specialist

• Oversee, coordinate, and manage functional and financial outcomes during acute illness requiring hospitalization
• Conduct proactive initial assessments, ongoing evaluations, and discharge planning
• Facilitate safe and timely transitions from acute care to appropriate post-hospital care
• Act as a liaison among patients, families, physicians, and post-hospital providers
• Conduct case review presentations and educate peers on challenging cases and scope-of-practice issues
• Coordinate transitions from inpatient to post-hospital care
• Document plans of care and utilization issues in case management/utilization review software and multidisciplinary care documents
• Evaluate plan-of-care effectiveness and initiate interventions before, during, and after hospitalization
• Initiate referrals to healthcare team members and arrange services
• Investigate post-hospital coverage and present options to patients, families, and providers
• Lead interdisciplinary teams to achieve length-of-stay and readmission goals
• Track avoidable inpatient days and conduct readmission assessments
• Participate in daily multidisciplinary and white board rounds
• Arrange DME, home care, hospice, ECF returns, transportation, and care conferences
• Make follow-up appointments and post-discharge phone calls
• Obtain prior authorizations, maintain work queues, address denials, and perform initial utilization review for emergency-room admissions

RN – Clinical Transition Specialist

Physician Assistant

• Assist providers and clinical staff with obtaining vital information and preparing patients for examinations, treatments, and minor surgical procedures
• Obtain patient history and review of systems; measure and document vital signs
• Perform basic rooming functions and screening questions
• Draw and collect blood and other patient samples and prepare specimens for laboratory analysis
• Carry out clinical orders, including administering medications and vaccinations orally or by injection
• Track follow-up appointments for office visits, laboratory tests, and procedures
• Manage results and follow-up as determined by the provider
• Complete delegated tasks within certification, licensure, and competency scope
• Schedule specialist and outpatient referrals and complete referral and laboratory requisitions with CPT/ICD-10 coding
• Document patient care in the electronic medical record using standardized workflows
• Answer patient and family questions and provide education
• Attend clinic meetings, review communications, and monitor organizational information
• Maintain compliance with CLIA, OSHA, Safety and Risk Management, Compliance, HIPAA, and personnel policies
• Perform other duties requested by the Clinic Administrator to support office operations

Certified Medical Assistant, CMA/RMA

• Perform essential CMA job functions in coordination with Primary Care Physicians and Nursing staff
• Provide patient care through telehealth and MyCarle platforms
• Collaborate with nurses, clerical teams, and physicians to address patient care needs
• Coordinate with internal departments, pharmacies, and external facilities
• Conduct data collection for assessment under RN or clinician direction
• Relay patient information between patients, nurses, and providers
• Provide written instructions for procedures, medications, and follow-up as directed
• Offer condition-specific education using approved references
• Ensure accurate medication and immunization reconciliation in the EMR
• Follow up with patients regarding certain test results and provider instructions
• Complete telephone communications with patients, families, pharmacies, and healthcare facilities
• Gather and maintain patient information via phone according to department processes
• Deliver excellent customer service in patient interactions
• Relay lab results to patients with provider oversight
• Document all care in EPIC EMR according to department standards
• Complete medication refill encounters, care-due messages, and order entry per protocol
• Manage Epic in-baskets, prioritizing messages based on acuity
• Receive and enter faxed encounters, renewal orders, and other communications into the EMR
• Conduct initial chart audits and determine care priority using Support Point and escalation processes
• Order and schedule appointments, labs, and screenings per protocol
• Register, schedule, and validate insurance for MRI screenings
• Process school/work forms
• Manage provider absences, including patient notification and rescheduling
• Complete patient check-in/check-out, prior authorizations, appointment scheduling, benefits verification, and referral/testing coordination
• Coordinate care with social work, pharmacy, and other collaborating services
• Queue orders, referrals, imaging, labs, and medications for provider approval
• Work collaboratively with Medication Renewal Center nursing and clerical teams
• Complete medication refills and care-due messages in alignment with departmental policies