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Program Director
Cencora
Posted: 10/7/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong analytical and problem-solving skills while effectively managing client communications and project documentation in the healthcare or pharmaceutical industry. Proficient in training and leading teams, with a focus on protocol adherence and database management.
Highest-signal resume keywords
Healthcare Industry ExperienceProject Management ExperienceRN/RPN LicenseBilingualism (French/English)Strong Analytical Skills
About the role
Key responsibilities & impact- Maintain territory caseworker assignments
- Maintain assigned projects on an ongoing basis
- Monitor protocol adherence
- Monitor documentation in electronic and hard-copy case files
- Monitor database use and accuracy of collected information
- Monitor phone-call content accuracy and telephone etiquette
- Participate in client consultations and working sessions with the manager or in the manager’s absence
- Identify training needs and lead refresher training as required in collaboration with the manager
- Participate with the manager in hiring and training new staff
- Identify needs for modifications to program databases, protocols, and current processes
- Manage daily and ongoing client project communications
- Assist and provide backup to the manager
- Prepare client reporting
- Report all Adverse Events to assigned units/departments
- Perform other duties and tasks as required
Requirements
What you’ll need- Post-secondary education or equivalent in a related discipline
- Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar)
- RN/RPN license an asset
- Advanced knowledge of the pharmaceutical distribution industry
- Strong business and financial acumen
- Bilingualism (French/English) is an asset
- Project management experience is an asset
- Strong analytical and mathematical skills
- Strong internal and external communication, interpersonal, and leadership skills
- Effective organizational skills and attention to detail
- Ability to consistently meet deadlines and multitask
- Excellent problem-solving skills and ability to resolve issues effectively and efficiently
- Ability to work independently and in a team environment
- Adaptability to change and willingness to learn new skills as required
- Excellent presentation skills
- Strong proficiency in Microsoft Outlook, Word, Excel, Access, Internet Explorer, and PowerPoint
Benefits
Comp & perks- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Database ManagementProtocol Adherence MonitoringClient ReportingFinancial AcumenMathematical Skills
Soft Skills
Leadership SkillsInterpersonal SkillsOrganizational SkillsCommunication SkillsProblem-Solving Skills
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft AccessMicrosoft PowerPoint
Certifications & Qualifications
RN/RPN License
Industry Keywords
Pharmaceutical Distribution IndustryHealthcareBiotechnologyClient ConsultationsAdverse Events Reporting