Cleveland Clinic

General

• Provide customer service through incoming phone calls and websites
• Import and export images and imaging information using computer operations and media
• Digitize analog images into PACS
• Process image requests from patients, providers, and caregivers using R.I.S., H.I.S., and other computer applications
• Transfer imaging for patients moving inbound and outbound of the Cleveland Clinic system
• Provide imaging-related services to patients when needed
• Maintain HIPAA and Corporate Compliance standards regarding Protected Health Information (P.H.I.)

Imaging Library Specialist I

• Provide customer service through incoming phone calls and websites
• Import and export images and imaging information using computer operations and media
• Digitize analog images into PACS
• Process image requests from patients, providers and caregivers using R.I.S., H.I.S. and other computer applications
• Maintain all HIPAA and Corporate Compliance standards regarding Protected Health Information (P.H.I.)
• Perform routine computer operations for the Image Library
• Transfer imaging for patients moving inbound and outbound of the Cleveland Clinic system
• Provide imaging services to patients when needed

Supervisor

• Supervise caregivers in daily operations of the assigned group
• Maintain staffing levels
• Approve and schedule paid time off and leave requests
• Provide leadership and training
• Coordinate and provide orientation and education
• Analyze workflow and procedures
• Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness
• Ensure cross coverage
• Develop an effective work team
• Encourage and support morale-building activities
• Communicate with caregivers and provide orientation on policies
• Support AGP Registration at Stow Health and Wellness Center and Green and Bath Health and Wellness Centers as needed
• Manage scheduling, staffing and payroll while ensuring caregivers meet goals and metrics

Department Supervisor I – AGP Registration

Financial Planning and Analysis

• Help patients navigate financial responsibilities for uninsured services or services where insurance is not accepted
• Prepare estimated costs of services
• Request deposits for half of estimated service costs
• Discuss eligibility for Cleveland Clinic Financial Assistance Programs
• Counsel patients and payment-responsible parties regarding payment responsibilities and options
• Counsel patients regarding insurance benefits and recommend alternative payment sources and financial assistance
• Explain financial responsibilities, payment options, and collection procedures
• Contact insurance carriers or other sources and advocate for patients
• Initiate collection of prepayments and follow up to maximize collection
• Identify and resolve issues involving registration, financial clearance, insurance authorization, billing, explanations of benefits, provider-based billing, governmental requirements, HCAP/FAP policies, MyAccount, and collections
• Update and correctly document information in the appropriate computer system

Patient Financial Advocate

• Deliver an exceptional experience to patients, families and visitors
• Assist patients with scheduling, pre-registration, MyChart enrollment and visit preparations
• Investigate, triage and resolve patient issues using the established HEART model
• Create a welcoming and professional environment
• Capture and verify referrals, cancellation reasons, insurance coverage and physician data
• Provide accurate patient estimates for services
• Identify patients needing financial counseling and process related insurance registration
• Perform patient registration, visit preparation, telephone triage, insurance verification and co-pay collection
• Track patients and records; manage scheduling, arrival and departure desk activities
• Screen and schedule interpreter services
• Encourage and train patients in front-end technology
• Enter and maintain confidential patient information
• Recruit, enroll and educate patients on MyChart and Appointment Pass
• Follow up on MyChart and web appointment inquiries
• Conduct patient outreach regarding upcoming routine checkups
• Maintain performance in quality, patient experience, first call resolution, customer satisfaction, teamwork and medical terminology
• Generate staff provider schedules
• Relay staff messages
• Participate in committees and initiatives
• Travel within the region to support patient care at various locations when required

Patient Service Specialist

Program Manager

• Oversee and advance multiple projects through each phase of delivery
• Serve as the primary assessment program manager for the School of Health Professions' 15 programs
• Create, implement and oversee a program effectiveness plan
• Evaluate program outcomes, design and disseminate surveys, analyze survey results, and recommend program improvements
• Manage ongoing assessment, alumni relations and accreditation activities, including site visits
• Develop, implement, manage and maintain operational systems and activities
• Serve as a liaison with organizational levels and the outside community
• Manage competing priorities and project deadlines
• Coach and mentor other departmental positions
• Review and monitor adherence to HR policies and corporate compliance procedures
• Lead institutional and programmatic assessment and outcomes tracking
• Oversee collection, validation, analysis and reporting of student and program outcomes
• Lead development, implementation and annual review of Program Effectiveness Plans
• Collaborate with Program Directors and school leadership on data-informed improvement strategies
• Coordinate accreditation activities, reports, site visit documentation and data exhibits
• Ensure consistency and accuracy of outcomes data and narratives
• Oversee surveys for students, graduates, employers and stakeholders
• Manage graduate follow-up for employment verification, credentialing outcomes and institutional reporting
• Oversee alumni communications and engagement strategies
• Coordinate alumni surveys and employment follow-up activities
• Partner with stakeholders to ensure cohesive assessment, reporting and data integrity
• Train and guide faculty and staff on outcomes definitions, data collection and assessment methodologies
• Support committees, accreditation initiatives and continuous improvement efforts

Program Manager II – Assessment and Alumni Relations

Pharmacist

• Support medication-related Epic workflows for Cleveland Clinic London Hospital as part of a collaborative Pharmacy Informatics team based in Ohio and Florida
• Conduct discovery and quality assurance for medication build requests
• Partner with analysts on Willow Inpatient and Willow Ambulatory applications
• Develop implementation plans
• Ensure medication records support safe and effective ordering within Epic
• Coordinate process design, redesign, system build, system testing and implementation of medication information technologies with interfaces and related IT projects
• Facilitate development of medication documentation and ordering systems with other disciplines
• Ensure ongoing development of automated decision support tools related to safe and effective medication use
• Assist users in modifying processes for implementation and efficient use of the clinical information system
• Identify computer capabilities and clinical department needs
• Communicate clinicians’ objectives and goals through system and process improvements
• Integrate medication-use documentation systems across disciplines using clinical knowledge
• Maintain issue logs and follow assigned items through completion
• Communicate timely and accurately with committees, project team members and clinicians

Pharmacy Informatics Specialist – Inpatient and Ambulatory Services

Procurement

• Coordinate all activities related to receipt of organ offers for transplant
• Evaluate organ offers for suitability
• Coordinate procurement of organs and transplant setups
• Comply with OPTN/UNOS requirements for post-transplant documentation of donor and transplant activities
• Serve as contact for potential transplant offers from local, regional and national organ procurement organizations
• Organize procurement and dispatch teams and send them to donor sites within required time frames
• Coordinate air or ground transportation of organs
• Serve as a resource for organ recovery and preservation
• Assist in training organ preservation caregivers
• Orient residents and fellows to renal procurement, renal allocation and regulatory requirements
• Develop and present professional education programs as needed
• Obtain, analyze and report pertinent donor and accepted-organ data
• Attend selection committee meetings
• Abstract and enter data into the transplant database

Donor Procurement Coordinator

Nurse

• Support pre- and post-procedure patient care in the Endoscopy Outpatient department
• Work closely with physicians, registered nurses, and the clinical team
• Assist with procedures
• Perform high-level disinfection and reprocessing of scopes
• Provide patient care under the direction of a Registered Nurse and/or physician
• Collect and document objective and subjective patient data and observations
• Complete nursing assessments and report all data
• Implement nursing care plans, medications, and treatments
• Communicate patients’ responses to care
• Observe patients for adverse reactions to medications or treatments
• Perform routine laboratory tests
• Educate patients and family members
• Help maintain smooth clinical operations, safety, compliance, and positive patient outcomes

LPN Meds Certified – Endoscopy Outpatient

Physician Assistant

• Support medication management, patient monitoring, and clinical and office tasks
• Create a welcoming and supportive environment for patients, families, and visitors
• Collaborate with clinical and administrative staff
• Assist with screenings and treatments by gathering and updating health-maintenance information
• Identify medication changes and update allergy information
• Collect specimens, perform tests, and document patient care
• Monitor and communicate changes in patient condition
• Maintain equipment, medical supplies, and examination areas
• Perform filing, reception, scheduling, data entry, and patient registration
• Coordinate care and work with interdisciplinary teams

Medical Assistant – Gastroenterology, General Surgery

Instructor

• Coordinate the classroom aspects of American Heart Association courses
• Ensure courses are held according to American Heart Association standards and guidelines
• Support the day-to-day operations of the Resuscitation Simulation Department
• Reserve and organize classrooms and equipment for scheduled classes
• Ensure instructors, equipment, classroom instruction and student ratios meet American Heart Association and Cleveland Clinic standards
• Apply adult learning techniques
• Adapt and develop training materials
• Prepare and adapt lesson plans based on American Heart Association curriculum and competency-based education
• Deliver interactive, participative instruction and elicit frequent responses
• Select and use audiovisual hardware and software to reinforce learning
• Evaluate and document classroom and laboratory trainee reaction and learning using program- and state-approved formats

AHA Program Instructor

General Counsel

• Exercise independent judgment and discretion in performing substantive legal work as a licensed attorney
• Maintain positive client relationships and strict confidentiality in all client matters
• Work independently or under the guidance of senior attorneys, depending on case needs
• Supervise or manage attorneys and paralegals within the department as needed
• Maintain expertise in assigned subject matter areas
• Advise department members on legal developments affecting assigned areas of expertise
• Seek opportunities to bring the organization into compliance with applicable laws
• Provide timely responses to requests for legal advice
• Implement measures to deliver legal services effectively
• Cooperate effectively and take leadership roles on Law Department and organizational projects and teams
• Relate professionally to people at all organizational levels
• Perform other duties as assigned

Counsel

Manager

• Manage caregivers within the assigned area and hold them accountable for deliverables and standards
• Promote continued education, training and professional development of department staff
• Communicate corporate compliance standards and procedures
• Supervise teams and administer performance reviews and evaluations
• Provide staff counseling and support professional growth
• Manage, organize and plan team activities
• Provide input into the department IT technology plan
• Ensure team goals and objectives are achieved
• Partner with the product director and collaborate with teams to ensure successful delivery of work
• Provide feedback to support the product director in advising customer strategy for respective services
• Document and maintain departmental operational policies and procedures
• Manage contractors as part of squads in support of financial stewardship
• Manage team budgets and lead human resources responsibilities
• Deliver work solutions and deliverables as part of a squad when needed
• Support agile practices throughout squads in partnership with the Domain Advisor
• Provide leadership to direct and indirect reports
• Build operating and capital budgets, review monthly finances, explain variances to leadership, drive efficiencies and achieve financial goals
• Perform other duties as assigned

Manager, Information Technology Division

Administrative Coordinator

• Function as a liaison and administrative, technical or operational resource for ACGME-accredited training programs
• Assist the Director with projects and daily tasks
• Lead orientation and records management activities and ensure standards are maintained
• Develop and update interdepartmental education programs
• Assist with scheduling, coordination, preparation and communication of meetings
• Facilitate and attend meetings and record key outcomes
• Identify milestones and deadlines and communicate project status and requirements
• Research, analyze and organize information for presentations
• Assist department leadership with large or complex projects and initiate or lead less complex projects
• Manage expenses in Oracle, including reimbursements, invoices and procurement
• Review and submit travel and vacation requests
• Coordinate didactic scheduling, including room reservations
• Analyze work hours and manage residency assignment schedules in QGenda
• Assist with event planning, including graduation, Match Day and other events
• Perform other duties as assigned

Administrative Program Coordinator II

• Complete comprehensive mental status, psychosocial, risk, and chemical use assessments
• Identify patient crisis needs and participate in ongoing assessment and care plan recommendations
• Provide crisis intervention using therapeutic, patient-centered, research-informed, and evidence-based practices
• Provide clinical instruction and supervision to Psychiatric Crisis Intervention Specialists seeking independent licensure and student interns
• Document crisis intervention services and complete professional charge capture requirements
• Supply information to the medical team for differential diagnosis consideration
• Recognize significant changes in patient condition and respond appropriately
• Navigate insurance verification and pre-certification processes for behavioral health care-outs
• Provide psychoeducation to patients’ families, significant others, and coworkers on behavioral health and de-escalation
• Develop individualized plans of care with patients, families, designees, and current providers
• Collaborate with multidisciplinary teams on individualized care plans
• Process referrals to appropriate dispositions, including inpatient placement or community wraparound services
• Assist with orientation of new Behavioral Health Intake team staff and hospital personnel
• Communicate patient care plans, outcomes, and acuity during end-of-shift reports
• Perform routine administrative office functions to facilitate casework
• Use informatics tools, principles, theories, and practices in care delivery
• Maintain a positive work environment
• Incorporate patient safety goals into daily practice
• Complete all patient-care documentation and records

Imaging Library Specialist I

Imaging Library Specialist I

Department Supervisor I – AGP Registration

Patient Financial Advocate

Patient Service Specialist

Program Manager II – Assessment and Alumni Relations

Pharmacy Informatics Specialist – Inpatient and Ambulatory Services

Donor Procurement Coordinator

LPN Meds Certified – Endoscopy Outpatient

Medical Assistant – Gastroenterology, General Surgery

AHA Program Instructor

Counsel

Manager, Information Technology Division

Administrative Program Coordinator II

Psychiatric Crisis Specialist II – Pediatrics