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Consumer Direct Care NetworkCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in employee relations, conflict resolution, and HR practices while maintaining confidentiality and integrity. Proficient in analyzing complex information and providing policy-aligned recommendations in a team-oriented environment.
Highest-signal resume keywords
HR Certification (SHRM-CP, PHR)3+ Years Experience in HR Coordinator/Assistant/Specialist RoleProficiency in WorkdayExcellent Problem-Solving SkillsKnowledge of HR Practices and Employment Law
About the role
Key responsibilities & impact- Lead the intake, investigation, and resolution of HAD and AEN cases, conducting thorough evaluations of complex and sensitive information
- Apply independent judgment in analyzing findings, formulating policy-aligned recommendations, and executing approved actions
- Oversee the Employee Relations team inbox, using critical thinking and policy interpretation to address or delegate inquiries
- Serve as the key point of contact for APS-related inquiries, providing guidance, resolving issues independently when appropriate, and determining when escalation or cross-functional consultation is necessary
- Oversee IP suspensions and reinstatements, ensuring decisions align with company practice
- Evaluate unique case circumstances and consult with the Employee Relations Manager when deviation from standard protocol is needed
- Act as a strategic partner during administrative investigations, attending as a neutral HR representative and ensuring documentation is complete, accurate, and aligned with investigatory best practices
- Safeguard sensitive and confidential information while managing complex employee relations matters with integrity and consistency
- Work flexible and/or extended hours as needed
- Perform other duties as assigned
Requirements
What you’ll need- Associate degree in Human Resources, Business Administration, Communications, or a related field, or equivalent experience
- 3+ years of experience in an HR Coordinator/Assistant/Specialist role
- HR Certification (SHRM-CP, PHR) a plus
- Proficiency in Workday, SharePoint, and the MS Office Suite (Excel, PowerPoint, Word, Outlook)
- Knowledge of HR practices, policies, and employment law
- Excellent problem-solving and conflict resolution skills with a proactive approach
- Strong ability to collaborate in a team-oriented environment; demonstrates flexibility and a proactive, solutions-focused mindset
- Excellent written and verbal communication skills, with the ability to interact professionally with employees at all levels
- Highly organized with strong attention to detail and the ability to manage multiple tasks and priorities effectively
- Demonstrated ability to handle sensitive and confidential information with discretion
- Self-motivated, adaptable, and results-oriented with a focus on continuous improvement
- Ability to successfully pass a background screening
- Reliable internet service for hybrid or remote work, if applicable
- Legally authorized to work in the United States; visa sponsorship and STEM OPT extensions are not provided
Benefits
Comp & perks- A rewarding career helping others
- Fun and engaging work environment built on team unity
- Job satisfaction knowing you make a difference in the work you do and lives we serve
- Professional training to help advance your skills for career development
- Medical, Dental, and Vision Insurance
- Vacation accrued at 3.07 hours per pay period to use when accrued
- Profit-sharing for employees in good standing
- Two Paid Floating Holidays
- Nine Paid Federal Holidays
- Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
- Instant Earnings Option
- 401(k) Retirement plan & discretionary company match
- Company-Paid Life Insurance
- Supplemental Life, Accident, Critical Illness, and Hospital benefits
- Short and Long-Term Disability
- Paid Parental Leave
- Flexible Spending Account
- Employee Assistance Program
- Pet Insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
HR PracticesConflict ResolutionPolicy InterpretationInvestigatory Best PracticesCase EvaluationEmployee Relations ManagementDocumentation AccuracyBackground ScreeningAttention to DetailTask Management
Soft Skills
Critical ThinkingCollaborationProactive MindsetExcellent Communication SkillsAdaptability
Tools & Technologies
MS Office SuiteExcelPowerPointWordOutlookSharePoint
Certifications & Qualifications
HR Certification (SHRM-CP, PHR)
Industry Keywords
Employee RelationsConfidential Information ManagementAdministrative InvestigationsPolicy-Aligned RecommendationsFlexible Work Hours