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Senior Workforce Solutions Engineer
Credit AcceptancePosted 10/20/2026full-timeSouthfield • Michigan • United StatesSenior💰 $104,583 - $153,389 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering and engineering enterprise applications, with a strong focus on automation, integration, and compliance in HR and financial processes. Proven ability to lead technical initiatives, mentor peers, and enhance business workflows through innovative solutions and AI tools.
Highest-signal resume keywords
Enterprise Application AdministrationAutomation EngineeringAtlassian AdministrationScripting with Python, PL/SQL, JavaScriptGenerative AI Application Integration
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Own the technical delivery and operation of workforce applications including ADP, Jira, Confluence, and other enterprise applications
- Use enterprise integrations and approved AI tools to remove manual effort and improve how employees and teams work
- Partner with business users, product owners, service teams, and stakeholders to identify friction and prioritize opportunities
- Configure platform workflows, write scripts, expose supported APIs, and use approved low-code tools to automate recurring work
- Deliver solutions from discovery through production and adoption with clear ownership and support
- Engineer conversational experiences, knowledge, workflows, and agent capabilities with appropriate deterministic automation and bounded AI reasoning
- Build documented actions, integrations, and reusable templates serving multiple teams
- Connect portfolio applications with enterprise systems using supported APIs and secure data exchange, including validation, monitoring, retries, and exception handling
- Improve knowledge quality and implement permissions-aware retrieval grounded in authoritative information
- Configure least-privilege roles, integration identities, and secrets management
- Support access reviews and audit evidence with application owners and Security while preserving segregation of duties
- Test and govern AI before release, monitor quality and adoption, and build human approval, audit trails, and suspension capabilities into sensitive automation
- Measure cycle time, hours released, adoption, rework, capacity released, and realized savings
- Own production reliability for platform capabilities and integrations
- Use logs, alerts, and root-cause analysis to reduce recurring failures
- Monitor task completion, self-service resolution, and latency
- Automate regression testing, maintain source control, document runbooks, and participate in the on-call rotation
- Maintain application inventory, dependencies, license usage, and renewal dates
- Recommend application consolidation or retirement based on usage, cost, and business value
- Coordinate with application owners, Finance, Procurement, and vendors
- Mentor peers, review technical designs, and establish reusable standards for testing, integrations, and AI-enabled workflows
- Evaluate emerging AI capabilities and recommend roadmap improvements
- Provide user guidance and knowledge transfer
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Systems, or a closely related field, or equivalent work experience
- 6+ years of experience administering and engineering enterprise business applications
- Demonstrated record of shipping automation and improving business workflows
- Hands-on Atlassian administration and automation experience, including Jira and Confluence
- Experience with ADP or a comparable payroll or HR platform
- Scripting and integration experience using Python, PL/SQL, JavaScript, REST APIs, or webhooks
- Experience supporting integrations in production
- Practical experience applying generative AI or agent tools to business workflows, including evaluation, data access controls, and human oversight
- Experience building secure, compliant applications, including access controls and sensitive data handling for HR, payroll, and financial processes
- Familiarity with standards such as SOC 2
- Experience with incident resolution, root-cause analysis, and technical documentation for enterprise applications
- Practical expertise in SDLC and ADLC, including Agile/SCRUM practices, testing, release management, and DevOps practices
- Experience providing technical leadership and mentoring to other engineers
- Required degrees must have been earned at accredited institutions recognized by the Council for Higher Education Accreditation or equivalent
- Preferred: Atlassian or ADP certifications
- Preferred: Experience with enterprise low-code automation, knowledge and search quality, approved AI assistants, or reusable agent tools and actions
- Preferred: Experience exposing enterprise actions to external AI agents through governed APIs or standards such as MCP, and with AI evaluation datasets
- Preferred: Experience with license optimization, application consolidation, and integrating workforce applications with ServiceNow, identity, or collaboration platforms
Benefits
Comp & perks- Annual variable cash bonus between 7.5% and 15%
- 401(k) match
- Adoption assistance
- Parental leave
- Tuition reimbursement
- Comprehensive medical, dental, and vision coverage
- Nonstandard benefits
- Work-from-home arrangement
- Occasional planned travel to the assigned Southfield, Michigan office may be required
- Potential premium on top of the posted range for eligible residents of San Francisco, Seattle, Boston, New York City, Los Angeles, and San Diego
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise Application EngineeringAutomation Solutions DeliveryScripting and IntegrationAPI DevelopmentWorkflow ConfigurationIncident ResolutionTechnical DocumentationSDLC and ADLC PracticesAgile/SCRUM MethodologiesRoot-Cause Analysis
Soft Skills
Technical LeadershipMentoringCollaborationUser GuidanceStakeholder Engagement
Tools & Technologies
ADPJiraConfluenceLow-Code Automation ToolsServiceNowAI ToolsIntegration PlatformsMonitoring ToolsSecurity Management ToolsData Exchange Protocols
Certifications & Qualifications
Atlassian CertificationADP Certification
Industry Keywords
Workforce ApplicationsCompliance StandardsSOC 2Payroll ProcessesFinancial ProcessesApplication ConsolidationLicense OptimizationHuman OversightData Access ControlsEnterprise Integrations