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Cro MetricsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Integrated Growth Strategy initiatives, focusing on client success, retention, and revenue accountability. Proficient in managing client-facing teams, driving AI adoption, and building operational standards to enhance delivery excellence.
Highest-signal resume keywords
Client Success ManagementAI Tools AdoptionTeam LeadershipIntegrated Growth StrategyStakeholder Relationship Management
About the role
Key responsibilities & impact- Lead an Integrated Growth Strategy team and own client success across a portfolio
- Own client health, retention, and expansion
- Lead client conversations and step into delivery for difficult strategy problems
- Strengthen senior stakeholder relationships with VP, SVP, and C-suite stakeholders
- Drive renewals and expansion against a revenue target
- Contribute to new business through relationships and partner with business development on pitches and positioning
- Build operating standards, playbooks, templates, and repeatable delivery approaches for Integrated Growth Strategy
- Partner with Product to center Cro Metrics technology and IP in client engagements
- Bring client needs and feedback to Product and ensure team adoption of Cro Metrics tools
- Move administrative and repeatable work to AI workflows and the nearshore team
- Lead AI adoption across planning, analysis, insight generation, documentation, and performance storytelling
- Improve speed, quality, and consistency across accounts while maintaining strategic rigor
- Hire, coach, and retain Integrated Growth Strategists
- Grow senior strategists into future managers
- Set expectations for quality, client impact, and ownership
- Build accountability in a remote environment
- Run client and internal operating cadences with staffing, utilization, and margin discipline
Requirements
What you’ll need- 8+ years in client-facing strategy or services
- Ownership of a client book with retention and revenue accountability and VP to C-suite stakeholders
- Experience directly managing a client-facing team of individual contributors
- Experience hiring, developing, and growing people into bigger roles
- Agency or consultancy services experience
- Hands-on, day-to-day use of AI tools such as ChatGPT, Claude, or Copilot
- Experience driving team adoption of AI tools
- Based in an eligible US state
- Ability to travel up to 25%
- Demonstrated success scaling an integrated capability
- Operational fluency in staffing models, margin management, prioritization, governance, and delivery excellence
- Recent hands-on client work without a large support layer
- Effective written and verbal communication and decisive leadership
- Nice to have: experience running delivery with offshore or nearshore teams
- Nice to have: pitch leadership or new business origination experience
- Nice to have: measurement understanding including attribution, experimentation, and performance marketing
Benefits
Comp & perks- Benefits may be available and will be discussed during the interview process
- Fully remote work arrangement
- Up to 25% travel
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client-Facing StrategyRevenue AccountabilityOperational FluencyPerformance MarketingAttribution Measurement
Soft Skills
Effective CommunicationDecisive LeadershipCoaching and Development
Tools & Technologies
ChatGPTClaudeCopilot
Industry Keywords
Agency ExperienceConsultancy ServicesClient RetentionNew Business OriginationDelivery Excellence