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Program Assistant | Office of Admissions (Pullman, WA)
WSU
Posted: 9/18/2026Assistant Program Supervisor
CrossroadsCore Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates expertise in managing patient care within an Office Based Opioid Treatment program, including staff training, performance evaluation, and compliance monitoring. Proficient in handling patient insurance information and facilitating effective communication regarding patient concerns.
About the role
Key responsibilities & impact- Create and foster an environment that supports Crossroads Mission and Inspire Culture
- Support and reinforce Crossroads policies and procedures
- Assist the Program Supervisor with achieving KPIs for Census, Attrition, EBITDA, and NPS
- Partner with the Program Supervisor and Human Capital Business Partner on employee relations matters
- Partner with the Program Supervisor in conducting interviews
- Assist with onboarding and acclimation of new team members
- Monitor team performance and compliance and assist with staff training
- Create schedules and approve timecards
- Perform front office responsibilities including check-in, check-out, vitals, and urine toxicology
- Ensure labs are completed and sent to the appropriate lab
- Reconcile payments and transport deposits to the bank
- Serve as the primary point of contact for patient concerns and escalate to the Program Supervisor
- Maintain patient insurance information and facilitate insurance-related conversations
- Order and maintain supplies for assigned centers
- Communicate and implement necessary changes
- Complete and facilitate performance evaluations with the Program Supervisor
- Evaluate staffing needs and escalate them to the Program Supervisor
- Assist Support Departments as needed
Requirements
What you’ll need- Preference given to candidates with experience working in an Office Based Opioid Treatment program
- Preference given to candidates with supervisory experience
- Experience working with individuals with substance abuse or mental health
- Must meet state-defined minimum licensure, education, and experience requirements
- Highschool Diploma or GED required
- Available and onsite during hours of center operations
- Ability to work 30–35 hours a week and the stated Monday, Tuesday, Thursday, Friday, and every-other-Saturday schedule
- Local travel between Allentown and Easton required
Benefits
Comp & perks- Excellent training if you are new to this field
- Mileage reimbursement (if applicable) at the current IRS mileage reimbursement rate
- Community events that promote belonging and education
- Medical, Dental, and Vision Insurance
- PTO
- Variety of 401K options including a match program with no vesture period
- Annual Continuing Education Allowance (in related field)
- Life Insurance
- Short/Long Term Disability
- Paid maternity/paternity leave
- Mental Health day
- Calm subscription for all employees
ATS Keywords
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