Curana Health

Patient Navigator

Curana Health
Posted 10/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while managing patient inquiries and health assessments. Proficient in handling sensitive information and collaborating effectively within a healthcare environment.

Highest-signal resume keywords
Customer Service SkillsCommunication SkillsElectronic Health RecordsProblem-Solving SkillsMedical Office Experience

About the role

Key responsibilities & impact
  • Answer and manage incoming calls professionally and courteously
  • Greet patients and assist with inquiries or direct them to the appropriate department
  • Conduct phone-based assessments of patients’ health concerns
  • Gather medical history, symptoms, and other relevant information
  • Determine the urgency and nature of medical issues
  • Guide patients to the appropriate level of care and healthcare resources
  • Relay messages and information between patients and healthcare teams
  • Collaborate with staff to ensure seamless communication across the health network

Requirements

What you’ll need
  • High School Diploma or equivalent
  • Exceptional customer service skills
  • Organized and effective communicator
  • Ability to maintain confidentiality and handle sensitive information
  • Proficient in using computer systems and electronic health records
  • Strong problem-solving skills
  • Previous experience in a medical office or healthcare setting is preferred
  • Team player with a positive attitude
  • Must be authorized to work in the United States; visa sponsorship is unavailable

Benefits

Comp & perks
  • Equal Employment Opportunity commitment and nondiscrimination policy
  • No visa sponsorship is available

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Phone-Based AssessmentsGathering Medical HistoryDetermining Urgency of Medical IssuesGuiding Patients to CareMaintaining Confidentiality
Soft Skills
OrganizedEffective CommunicatorTeam PlayerPositive Attitude
Tools & Technologies
Computer SystemsElectronic Health Records
Industry Keywords
Healthcare SettingPatient CareHealth Network Communication